Information Systems Specialist Resume Example Rockwell Collins

INFORMATION SYSTEMS SPECIALIST

Work History

Department of Public Safety & Corrections

Professional Summary

IT Technician with years of experience in maintaining, planning, and integrating hardware, software, connectivity, and application problems. Dedicated hard worker, professional, patient, flexible, and upbeat in supporting agents. Excellent work ethics, self-motivated, and enjoy working with people. Knowledgeable with PC networking using Cisco routers in the Local Area Network and Wide Area Network. Fielding calls from customers about IT issues related to applications. Actively changing user account roles, and unlocking user accounts. Maintain software and hardware for local or wide area microcomputer or minicomputer networks.

Skills

Operating Systems: Windows Server 2003/XP/Vista installation, Windows Server 2008/XP/Vista installation, configuration, optimization, upgrades, recovery
Hardware: PCs, servers, workstations, motherboards, SCSI/SATA/PATA/external hard disk drives, USB ports/devices, controller cards, CPUs, RAID, video & sound cards, monitors, printers, CD/DVD drives, memory chips, flash drives
File Systems: NTFS, FAT32, FAT16
Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), Open Office, Internet Explorer, Mozilla Firefox, antivirus applications, SharePoint, Office 365 Exchange, Active Directory,

Networking: LAN/WAN, TCP/IP, DHCP, DNS, SMTP, FTP, POP3, HTTP(S), Telnet, VPN, Ethernet, NICs, routers, gateways, wireless networksMicrosoft: Proficient in Microsoft Office 2007 and 2010, and knowledgeable in Windows XP, Windows Vista and Windows 7

Work History

Information Systems Specialist, 03/2015 to Current
Rockwell Collins – 2551 Riva Rd, Annapolis, MD 21401

State of Maryland Installing, programming, troubleshooting, servicing, and repairing computers and peripheral equipment including; printers, check readers, CC readers, touch screens, Bill Dispensers/Acceptors, and Bar code Scanners.
TCP/IP and DNS Protocols Configuration Troubleshooting with VPN's, Firewalls and VIP Load Balancers.
A maintained inventory of IT equipment Support procedures and documentation to streamline support of systems.
Applied technical knowledge via phone to assist remote users with correcting hardware issues.

Field Engineer, 12/2014 to 03/2015
Networking Technologies and Support – 14421 Justice Rd, Midlothian, VA 23113

Provide technical assistance in migration of client computer systems from Windows XP to Windows 7 platform.
Following procedures set by client to save data, image and restore settings to new or existing computer systems.
Map network printers, install applications and manage a nightly deployment list.
Act as hands and feet for project team to assess and resolve any issues to complete migrations Document and certify completion of migrations to project team.

Desktop Technician, 09/2013 to 12/2014
Applied Technology Services Baltimore City Public Schools – 405 Williams Ct #113, Middle River, MD 21220

Unboxed and performed physical setup of desktops and laptops, including entire labs.
Performed cable management to ensure wires were neat and in order.
Shadowed technicians through installation, including connectivity to the network/domain, migration of data for existing users and printer setup.

Desktop Technician, 03/2013 to 09/2013
Baltimore County Public School Transporter – Baltimore, MD

Performed hardware upgrades to bring systems from Windows XP to Windows 7 Migrated systems from Windows XP to Windows 7 Troubleshooting and repair of desktops as required Provided help desk support and created user accounts in Office 365 Created user accounts in Active Directory Provided help desk support Transported food to different schools.
Responsible for preparing the food.

Customer Service Representative, 01/2012 to 07/2012
Family Dollar – Baltimore, MD

Provides customer engagement in positive and approachable manner.
Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
Independently stocks shelves and recovers merchandise in the store.
Accurately handles customer funds and processes transactions using the POS system.
Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Education

Associate Degree: Computer Networking Technology, 11/2014
Kaplan University - Baltimore, MD

Computer Support Technician Certificate Baltimore, MD: 9/2013
TESST College of Technology -

3.8[Number] GPA
Minor in [Name of Minor]

Resume Overview

Companies Worked For:

Department of Public Safety & Corrections
Rockwell Collins
Networking Technologies and Support
Applied Technology Services Baltimore City Public Schools
Baltimore County Public School Transporter
Family Dollar

School Attended

Kaplan University
TESST College of Technology

Job Titles Held:

Information Systems Specialist
Field Engineer
Desktop Technician
Customer Service Representative

Degrees

Associate Degree : Computer Networking Technology , 11/2014
Computer Support Technician Certificate Baltimore, MD : 9/2013

Information Systems Specialist Resume Example

Resume Score: 70%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes