Information Systems Specialist Resume Example
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INFORMATION SYSTEMS SPECIALIST
Work History
Devereux
Professional Summary
IT Technician with years of experience in maintaining, planning, and integrating hardware, software, connectivity, and application problems. Dedicated hard worker, professional, patient, flexible, and upbeat in supporting agents. Excellent work ethics, self-motivated, and enjoy working with people. Knowledgeable with PC networking using Cisco routers in the Local Area Network and Wide Area Network. Fielding calls from customers about IT issues related to applications. Actively changing user account roles, and unlocking user accounts. Maintain software and hardware for local or wide area microcomputer or minicomputer networks.
Skills
| Networking: LAN/WAN, TCP/IP, DHCP, DNS, SMTP, FTP, POP3, HTTP(S), Telnet, VPN, Ethernet, NICs, routers, gateways, wireless networksMicrosoft: Proficient in Microsoft Office 2007 and 2010, and knowledgeable in Windows XP, Windows Vista and Windows 7 |
Work History
Information Systems Specialist, 03/2015
to Current
Verizon Communications – Newfoundland , NJ
Verizon Communications – Newfoundland , NJ
- State of Maryland Installing, programming, troubleshooting, servicing, and repairing computers and peripheral equipment including; printers, check readers, CC readers, touch screens, Bill Dispensers/Acceptors, and Bar code Scanners.
- TCP/IP and DNS Protocols Configuration Troubleshooting with VPN's, Firewalls and VIP Load Balancers.
- A maintained inventory of IT equipment Support procedures and documentation to streamline support of systems.
- Applied technical knowledge via phone to assist remote users with correcting hardware issues.
Field Engineer, 12/2014
to 03/2015
Outsource Consulting Services, Inc – Branchburg , CA
Outsource Consulting Services, Inc – Branchburg , CA
- Provide technical assistance in migration of client computer systems from Windows XP to Windows 7 platform.
- Following procedures set by client to save data, image and restore settings to new or existing computer systems.
- Map network printers, install applications and manage a nightly deployment list.
- Act as hands and feet for project team to assess and resolve any issues to complete migrations Document and certify completion of migrations to project team.
Desktop Technician, 09/2013
to 12/2014
Outsource Consulting Services, Inc – Santa Clara , CA
Outsource Consulting Services, Inc – Santa Clara , CA
- Unboxed and performed physical setup of desktops and laptops, including entire labs.
- Performed cable management to ensure wires were neat and in order.
- Shadowed technicians through installation, including connectivity to the network/domain, migration of data for existing users and printer setup.
Desktop Technician, 03/2013to 09/2013
Jubitz – San Francisco , OR
Jubitz – San Francisco , OR
- Performed hardware upgrades to bring systems from Windows XP to Windows 7 Migrated systems from Windows XP to Windows 7 Troubleshooting and repair of desktops as required Provided help desk support and created user accounts in Office 365 Created user accounts in Active Directory Provided help desk support Transported food to different schools.
- Responsible for preparing the food.
Customer Service Representative, 01/2012
to 07/2012
Company Name – Portland , State
Company Name – Portland , State
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Education
Associate Degree: Computer Networking Technology,
11/2014
Kaplan University - City, State
Kaplan University - City, State
Computer Support Technician Certificate Baltimore, MD: 9/2013
TESST College of Technology -
TESST College of Technology -
- 3.8[Number] GPA
- Minor in [Name of Minor]
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Resume Overview
School Attended
- Kaplan University
- TESST College of Technology
Job Titles Held:
- Information Systems Specialist
- Field Engineer
- Desktop Technician
- Customer Service Representative
Degrees
- Associate Degree : Computer Networking Technology , 11/2014
Computer Support Technician Certificate Baltimore, MD : 9/2013
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