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Information Systems Business Analyst resume example with 4+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

A self-motivated, analytical, multidisciplinary professional, my strengths lie in highly technical expertise in Industrial Automation and Information Systems engineering, interdisciplinary project management and customer service. Core Qualifications Strong management and leadership qualities.

Skills
  • Networking, TCP/IP, LAN. Cisco CLI, switches, routers.
  • Windows Server Administration and Active Directory.
  • Redhat Linux / Bash
  • VMware VSphere/ESXi.
  • SQL Server, MySQL.
  • PLCs, SCADA, Cytiva Unicorn
  • LEAN Six Sigma.
  • Fundamental MATLAB, Python.
  • JIRA Project Management Software
Work History
05/2020 to Current Information Systems Business Analyst Amgen Inc. | Oakland, CA,
  • Administration – Install, configure, qualify, and support Lab and Manufacturing focused IT products and solutions for biopharmaceutical manufacturing plant systems.
  • Participate in IOQ procedures, qualify, verify and validation new systems according to federal regulations/ CFR Part 11.
  • Investigate deviations, generate CAPAs and complete corrective actions for GMP systems and software.
  • Application Architecture – Design, implement and support application deployment for local and enterprise implementations.
  • Participate in Architecture Review Board meetings to proposed enterprise wide technical solutions and changes.
  • Responsible for managing projects from cradle to grave including disaster recovery, system information, compliance management software, standardization of hardware and data migration.
  • Virtualization – Convert existing physical assets into virtual machines using Vsphere.
  • Build new infrastructure to support Enterprise Application Architecture.
  • Project Management – Transferred from CO to NC to bring a $140 millon manufacturing facility online.
  • Use JIRA to develop and deliver IT services and resolutions regarding site manufacturing.
  • IT support for GMP qualification with regards to manufacturing systems IT execution requirements.
  • Documentation – Author, edit, update SOPs used in a controlled environment.
  • Author SOPs governing data lifecycle management, application use and management, and system life cycle.
  • Customer Service – Site IT Department point of contact for customer queries and requests.
  • Evaluate system/hardware alignment of IT lab and MFG Plant systems with the infrastructure based on customer need.
  • Networking – Network protocol support, systems maintenance and optimization for IT Manufacturing systems.
  • Assist with Firewall migration and cutover.
  • Databases – Manage all Oracle/SQL databases associated with manufacturing information systems, including backups, migrations, upgrades.
  • Information Systems – Responsible for all aspects of SCADA systems used in production of medicines.
  • Database management, OSI Pi Administration and migration to cloud (AWS) environment.
  • Personnel Management – Participate in new hire interviews and assist in onboarding new IT employees.
  • Responsible for training new analysts.
  • Assign routine tasks to IT technicians in service of completing projects.
  • Auditing – Participate in FDA/Audits as SME on lab/manufacturing systems.
01/2019 to 05/2020 Management Information Systems Analyst Israel Discount Bank Of New York | Aventura, FL,
  • The sole analyst responsible for all aspects of industrial control information network, including project/change management, maintenance, security, upgrades to IoT infrastructure.
  • Position requires execution of duties with minimal oversight, exceptional customer service/communication skills and understanding of highly technical industrial automation, networking and information systems engineering.
  • Project Management – Manage interdisciplinary projects between IT and Industrial Automation to coordinate OT/IT projects, which requires an understanding of SCADA, process automation and information systems.
  • Networking – Program Cisco infrastructure (routers/switches) and Cisco software including ISE application, Linux servers, and TACACS.
  • Administer LAN/WAN including the expansion of LAN, documentation and networking mapping.
  • Virtualization – Administrator virtual infrastructure using Nutanix and Vsphere, VCenter, ESXi 6.5.Install Hyperconverged infrastructure and upgrade infrastructure OS (Acropolis, ESXi, iDrac).
  • Build VM servers as required for infrastructure conversion and expansion.
  • Convert bare metal machines to VMs.
  • Administration – Administer 2 Windows domain including domain controllers, servers, workstations using Windows Active Directory, DNS, DHCP, DMZs, used to control and collect data from IoT devices and PLCs.
  • Upgrade machine OS from Windows Server 2012 to 2016, support Desktop, and laptop deployment.
  • Security – Monitor and enforce network security using SolarWinds, Palo Alto firewalls, anti-malware software.
  • Build and configure antivirus/antimalware servers.
  • Install and configure Nozomi IDS to monitor traffic.
  • Vulnerability Remediation – Use Tenable/Nessus to scan for vulnerabilities, research results and implement vulnerability remediation.
  • Use Ivanti patch management to conduct vulnerability scans and remediate security issues/patching.
  • Install and administer anti-virus/anti-malware software.
07/2017 to 05/2018 Information Systems Engineer Cree Inc. | Marcy, NY,
  • Oversaw the management of Factory Information Systems/SCADA projects through all phases of the development lifecycle including design, programming, simulation & testing, and startup.
  • Managed application development and Wifi network expansion project to enhance supply chain management.
  • SCADA –Designed and implemented SCADA systems to collect data.
  • Built HMI screens and routed data from PLC to GE Cimplicity/Proficy SCADA platform.
  • Instrumentation – Programmed and installed scanners, sensors, and QR/Barcode vision systems to write to Oracle database creating a BOM for the product, automating a $1,300,000/day electronic kanban system.
  • Saved company $27,000/week.
  • Development – Oversaw completion of inventory application, written in Python and SQL, including design and construction of a $60,000 wireless network expansion using knowledge of TCP/IP.
  • Management – Assumed managerial functions when necessary.
  • Mentored and managed intern projects.
  • Databases – Gathered, analyzed and logged data into AWS RDS database.
  • Write MySQL/SQL Server queries/procedures to ensure data accuracy and integrity.
  • Administration – Administer Windows domain including domain controllers, servers, workstations using Windows Active Directory, DHCP, for 50+ desktops.
  • Create an image and deploy it to desktop machines.
  • Networking –Install network cabling (Cat 5e/6), oversee the expansion of the existing wifi network.
05/2016 to 05/2017 Process/Manufacturing Engineer Wegmann Automotive | City, STATE,
  • Metal formation department’s only engineer oversaw the day to day functions as well as the implementation of process improvement and automation.
  • Required implementation of efficient manufacturing processes and detailed knowledge of metal forming practices, manufacturing process, and tooling design.
  • PLCs – Assembled, programmed and installed Allen Bradley PLCs and coordinated with a contractor to design and install control cabinets.
  • Automated crash detection systems reduced downtime by ~50%.
  • Automated Die Casting machines system saving the company $70,000/year per machine in materials.
  • LEAN Manufacturing – Completed Six Sigma Green Belt project and authored TPM documents, saved the company $600,000 a year in waste and decreased downstream production cost by 40%.
  • Instrumentation –Integrated control systems into existing machinery using PLCs, sensors and flow mechanisms.
Education
Expected in OMBA Program | , , GPA:
Expected in Certified Advanced UNICORN 7.3 Administrator | GE Life Sciences | Dec 2020 Security+ | CompTIA | , , GPA:
Expected in VMware Certified Associate - Digital Business Transformation | VMware | Feb 2020 Cisco Certified Entry Networking Technician (CCENT) | Cisco | Jan 2020 OSI PI Server Administrator | OSI PIsoft | Oct 2019 LEAN Six Sigma Green Belt | Lean Sigma Corporation | Oct 2017 Engineering Management | CU Boulder | , , GPA:
Security Clearance: Public Trust, expired
Expected in 2024 Master | Business Administration - Strategy and Financial Engineering Penn State University, , GPA:
Expected in 2017 Masters of Science | Systems Engineering University of Colorado Boulder, Boulder, CO GPA:
Expected in 2014 Bachelors of Science | Mechanical Engineering University of Colorado Boulder, Boulder, CO GPA:
Expected in 2009 GxP | KBI | May l 2020 Red Hat Enterprise Linux RHEL 124 | SCC | 2020 Beginners Kubernetes | FMI | April 2020 AWS fundamentals | GE appliances | Nov 2018 Alan Bradly PLCs/SCADA | Tennessee Tech Center | , , GPA:

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Resume Overview

School Attended

  • Penn State University
  • University of Colorado Boulder
  • University of Colorado Boulder

Job Titles Held:

  • Information Systems Business Analyst
  • Management Information Systems Analyst
  • Information Systems Engineer
  • Process/Manufacturing Engineer

Degrees

  • OMBA Program
  • Certified Advanced UNICORN 7.3 Administrator | GE Life Sciences | Dec 2020 Security+ | CompTIA
  • VMware Certified Associate - Digital Business Transformation | VMware | Feb 2020 Cisco Certified Entry Networking Technician (CCENT) | Cisco | Jan 2020 OSI PI Server Administrator | OSI PIsoft | Oct 2019 LEAN Six Sigma Green Belt | Lean Sigma Corporation | Oct 2017 Engineering Management | CU Boulder
  • Master
  • Masters of Science
  • Bachelors of Science
  • GxP | KBI | May l 2020 Red Hat Enterprise Linux RHEL 124 | SCC | 2020 Beginners Kubernetes | FMI | April 2020 AWS fundamentals | GE appliances | Nov 2018 Alan Bradly PLCs/SCADA | Tennessee Tech Center

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