INFORMATION SYSTEMS ANALYST, EMERGING LEADERSHIP DEVELOPMENT PROGRAM
Self-directed and motivated professional with 10 years of experience in various roles in Information Systems.
Graduated with Master's in Information Systems Degree from Lawrence Technological University in May 2012.
Completed Emerging Leadership Development Program at Meritor in Information Systems Department consisting of 3 job rotations.
01/2015 to Current
Information Systems Analyst, Emerging Leadership Development ProgramMeritor, Inc － Troy, MI
Third Rotation in Application Service Delivery.
Gathered Requirements for Application Management Services/Application Service Delivery Intranet Site with over 20 Information Systems Users in North America and Europe.
Developed Application Management Services/Application Service Delivery Intranet site using SharePoint 2013 subsites, promoted links, Document Libraries, and lists.
Created InfoPath 2010 forms for Application On-Boarding/Hand Over to Support Process(Includes Approval Workflow), ACD Process, Meritor Application Tracking, Server Business Impact, and Root Cause Analysis
Successfully completed first Disaster Recovery Test at Meritor as Application Coordinator. As Disaster Recovery Coordinator, responsibilities included test activity for over 15 ERP/ERP related applications and monitored application/server status during Disaster Recovery Testing over 3 days.
Release Management Coordinator for Monthly Oracle Change Requests, average number of Oracle Change Request per month is 30.
Expanded Release Management Process to include PeopleSoft and Kronos applications.
Created Operational Dashboard to monitor Service Level Agreement Metrics, created Process Dashboards to Monitor trends in Application Managed Services Processes.
Conducted Application Managed Service Process Review for Priority 1 processes, provided recommendations to Senior Management.
08/2013 to 12/2015
Business Analyst, Emerging Leadership Development ProgramMeritor, Inc － Troy, Mi
Second Rotation in Application Service Delivery.
Gathered requirements for disposition
of DocuShare content into multiple Content Management Systems for Finance
Shared Services by developing Use Cases diagrams, Content Maps, Relationship
Maps, and Process Maps with Finance Shared Services Management.
Migrated 23 GB's of DocuShare documents
and Metadata into SharePoint 2010 Document Libraries.
Conducted 3 business user training sessions
on new SharePoint Finance Shared Service site.
Participated in 30 Internal Application
Audits for Data Center move from HP Data Center to AT&T Data Center.
Created Application Audit Questionnaire
in InfoPath 2010 using SharePoint Form Libraries and Status Indicators for improved data gathering and Reporting.
Deployed SharePoint User Profiles as global corporate
directory. (Synchronization between PeopleSoft, Active Directory and SharePoint)
Conduct three global (North America, Europe, Asia) corporate-wide training
on new Corporate Directory.
Gathered Requirements for development
of Legal Patent System in SharePoint with Legal Management.
Developed SharePoint subsite using promoted links, document libraries, and Microsoft InfoPath form to
automate creation of Patent Summary Sheets
05/2012 to 08/2013
Information System Analyst, Emerging Leadership Development ProgramRomeo RIM, Inc － Romeo, MI
First Rotation in Infrastructure Service Delivery.
Followed Meritor's System Development
Lifecycle Framework to Implement Office 365 (Lync Online) - Proof of Concept
and SharePoint Application Development.
Office 365 (Lync Online) Proof of
Concept consisted of LAN/WAN Performance testing, Active Directory Federation
Service installation/setup, and PC Client Deployment using SCCM.
Office 365 (lync Online) Proof of
Concept testing community included over 100 users from various
function/departments in North America, Europe, and South America.
Lync Online provided ability to
reduce/eliminate web conferencing costs by $200,000 Annually.
Conducted Focus Groups sessions with
Human Resources, Finance, and IS to determine requirements for SharePoint
Developed collaboration portal to support
cross-functional team projects in SharePoint 2010 using document libraries with
version control, tasks, and calendar functionality.
Coordinated migration of 2400
collaboration sites into SharePoint 2010.
Developed corporate-wide training plan
with New Horizons for Windows 7 Platform migration consisting of over 40
sessions for Windows 7, Office 2010, and SharePoint 2010.
02/2011 to 04/2012
Co-Project ManagerRomeo Rim － Romeo, Mi
Co-Project Manager for Implementation
of Plex Online ERP System including Production Reporting (Bar Code), Payroll,
Human Resources, Accounting, Materials, Maintenance, and Engineering for two
Trained Production Employees on Plex Online
ERP System.Setup Laptop, Bar Code Printers, and Accessories
for Testing and Go-Live of ERP Implementation.
Replaced and Upgraded Printer/Copiers
saving the organization over $15,000 annually.
Established Organizations First Help
Desk Trouble Ticket System Using Plex Online.
09/2010 to 11/2010
Deployment TechnicianSears Holding, Inc － Royal Oak, MI
Provided Level II Technical Support Via
Phone for the Conversion of over 8500 PC's in 1000 Kmart and Sears Stores to a
Windows 7 environment.
Help Desk AnalystJP Morgan Chase － Columbus, OH
Provided support to Field Technicians Via Phone and Remote Access for the conversion of Banking Centers to a new PC and Peripheral Platform.
06/2006 to 05/2015
Network AdministratorNoble International Ltd － Warren, MI
Maintained a 99.9% Uptime on Network Devices. Including Servers (File Servers, Web Servers, Print Servers, Active Directory Servers, AS400), Switches, and Routers.
Windows Servers with latest Patches, and Service Packs on a Monthly Basis.
Data Backup's and Recovery on over 1 Terabyte of data to tapes using Symantec
on cross-functional team in support of developing Noble's first Product
Lifecycle Management software over a year period.
the Implementation of PC (Wyse Terminals) and Peripheral Hardware (Intermec
Printers and Handheld Scanners) for Shop Floor Reporting at 4 locations in
support of ERP Implementation.
installed and architected Noble's first Business Intelligence Reporting
Solution. Provided Common Metric tracking for all Noble Locations.
10/2004 to 05/2006
Help Desk TechnicianNoble international － Warren, mi
Monitored web-based help desk, and served as I & II Level Support.
Master of Science: Information SystemsLawrence Technological University － Southfield, MIGPA: GPA: 3.80
Graduated with Master
in Science in Information Systems with a 3.80 GPA
Management Information SystemsCentral Michigan University － Mt. Pleasant, MI
Graduated with B.S. in B.A in May 2004 with a major in Management