Highly successful office professional with strategic planning and problem-solving qualities. Unsurpassed individual with multi-tasking and decision-making skills. A positive, outgoing candidate with the experience and ability to provide management and leadership in all tasks performed. Courteous in customer service with proven performance.
12/2016 to Current
Information Services AssistantLoudoun County Government － Leesburg, VA
Provide exceptional customer service to taxpayers of Loudoun County and inquiring citizens.
Educate and inform citizens, in high and low call volumes, of policies and procedures, Code of Virginia, taxing liabilities, assessments, parking violations and general Loudoun County inquiries.
Actively obtain and station rabies inoculations using Microsoft Excel.
Communicate efficiently with citizens through web, email, telephone and mail correspondence.
Obtain and perform daily ACH records and transactions.
Handle, sort and process daily mail and payments.
Provide additional encouragement and support to other team members.
Train and coach new team members hired per requests.
Organize and develop inventory procedures for paper and envelopes used throughout the department.
Establish and process bill folding procedures and invoices.
08/2016 to 12/2016
Customer Service RepresentativeStream Valley Vet － Ashburn, VA
Provided outstanding customer service and empathetic care for their pets before, during, and after appointments to generate loyal clientele.
Answer and directed calls per day pertaining to appointments, medication, patient records, doctors, orders and boarding.
Coached clientele on animal care, food, and supplementary training at home.
Processed cash, check, credit, debit, and insurance payments.
Position and organize medical records in fast paced atmospheres to guarantee prompt customer service.
04/2016 to 08/2016
Crew LeaderTree Frog Landscaping － Purcellville, VA
Aided management and other employees.
Immediately communicated any equipment issues to the supervisor.
Gave exceptional customer service when explaining estimates and procedures.
Operated a timed schedule to complete jobs with a level of customer satisfactory.
Maintained equipment in good working order by checking fluid levels and greasing and fueling machines.
Assisted in the maintenance of customer lawns.
Operated vehicles with exceptional driving record.
02/2013 to 04/2016
Assistant ManagerBlue Ridge Veterinary － Purcellville , VA
Cross-trained and backed up other managers and employees.
Strong leader of staff.
Managed work flow to exceed quality service goals.
Facilitated inter-departmental communication to effectively provide customer support and animal care.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Scheduled staff shifts to cover peaks and lulls in boarding, daycare, and grooming.
Responded to all customer inquiries thoroughly and professionally.
Documented all customer inquiries and comments thoroughly and quickly.
Answered a constant flow of customer calls with up to 5 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Acted professionally and patiently when addressing negative customer feedback assess customer needs.
Routinely answered customer questions regarding merchandise and pricing.
Managed wide variety of customer service and administrative tasks to resolve customer issues.
02/2011 to 02/2013
Kennel Technician/ Blood Bank AssistantBlue Ridge Veterinary － Purcellville , VA
Collected body tissue, feces, blood, urine or other body fluids for examination and analysis.
Developed dietary and nutritional plans to reach optimal weight, stimulate healing and increase quality of life.
Trained and socialized puppies including house-training and ending destructive behaviors.
Ensured public safety and upholding state and regional laws by working with local health departments, police and other law enforcement agencies.
Bathed, trimmed and provided other grooming services for domestic pets.
Groomed dogs and cats by utilizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers.
Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs.
Recorded activity and noted any unusually behavior or medical issues.
Administered medication, immunizations, and blood plasma to animals.
Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
Sterilized instruments and equipment for necessary procedures.
Administered medications as directed by veterinary staff.
Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian.
Education and Training
High School DiplomaWashington High School
In addition to my extensive office experience, I am an
excellent team player and am always ready to pitch in and help whenever
and wherever I am needed. Also, maintaining a professional and courteous
attitude when working with others is important to me, even when difficulties
Creative problem solving
Verbal and written communications
Activities and Honors
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Companies Worked For:
Loudoun County Government
Stream Valley Vet
Tree Frog Landscaping
Blue Ridge Veterinary
Washington High School
Job Titles Held:
Information Services Assistant
Customer Service Representative
Kennel Technician/ Blood Bank Assistant
High School Diploma
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