Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Received an Award for Outstanding Performance for three months in 2016.Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees.Served on the Hispanic Wellness Committee. Served on the Tarrant County Back to School Round Up Committee.
Excellent interpersonal skills
Information & Referral SpecialistJan 2005 to Current United Way of Tarrant County － Fort Worth, Texas
Addressed questions and concerns from the general public.
Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.
Collected and entered statistical data into databases.
Attended community meetings each week to answer questions, address complaints and explain procedures.
Case ManagerFeb 2001 to Feb 2005 Aids Arms, Inc － Dallas, Texas
Conducted needs' assessments and referred HIV/AIDS patients and their families to financial, medical, social and community assistance and services.
Maintained up-to-date and accurate program files and records.
Managed a support group for Spanish speaking female.
Intern CounselorFeb 1998 to Feb 2001 Phoenix Project, Inc － Dallas, Texas
Conducted crisis counseling sessions each week with adolescents and their families.
Interviewed and assessed new clients each week.
Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.
Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload.
Undergraduate in Psychology1998University Autonomy of Nuevo Leon － Monterrey, Mexico
2011Alliance of Information & Referral SystemsCertified Information & Referral Specialist
Bilingual, Spanish/English, Professional and friendly, Careful and active listener, Customer Needs Assessment, Telephone Skills,Typing
Microsoft Outlook, Microsoft Word, Minute Taking, Multi-Task Management
Active Member of a Roman Catholic Parish faith Community
Assistant of Catechist of Religious Education in 2009-2011St. Matthew Catholic Church, Arlington,
Participated in Families with Jesus ministry in San Joseph Catholic Church from 2013-2015.
I've been Eucharist Minister in San Joseph Catholic Parish since 2013
Attended Formation in Leadership Hispanic Pastoral at Catholic Diocese of Fort Worth (2014)
Volunteering with Religious Education Director at St. Joseph Catholic Parish in Vacation Bible School since 2012, Summer Intensive Program (2013-2014) and Catechist of Religious Education with 5th graders (2015) Catechist of Religious Education with 3rd grade (current), Sacrament Preparation, RCIA with adults in 2014,
Assistant of Religious Education Director for five months helping with entering attendance, making copies.
Member of San Joseph Parish Council (current)
Participated in Christ Renew his Parish (Spanish) retreat and formation.
Attending University of Dallas School of Ministry Escuela Biblica Catolica(currently 1st year)