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indirect account manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
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Professional Summary

Results-oriented leader with over 19-years of sales and 12-years of leadership experience in the wireless telecommunications industry and big box retail environment. Consistent track record of sales growth, top tier customer experience, and customer retention. Significant experience in the fields of multi-location management, vendor management, retail merchandising, agent relationship and partnership development. Flexibility to perform in both self-directed and team environments.

Skills
  • Agent / Retailer Consultation and Collaboration
  • Brand Visibility
  • Business Acumen
  • Customer Needs Assessments
  • Excellent Verbal and written communication skills
  • Merchandising Compliance
  • Proficient in Microsoft Suite and Google Workspace
  • Project and Product Management
  • Program Management and development
  • Public Speaking and Presentation
  • Relationship Building
Work History
Indirect Account Manager, 01/2011 to Current
Verizon CommunicationsEast Ellijay, GA, Fresno, Ca
  • Performance Management: Developed, implemented and monitored sales and incentive programs to drive retailer growth. Compiled and analyzed data to determine approaches to improve sales and performance. Met or exceeded Key Performance Indicators and quotas in both consumer and business channels.
  • Distribution Growth: Prospected new agent locations and setup meetings with existing agent leadership to create door growth plans. Assisted new agents with procedural set up while maintaining brand standards. Identified distribution gaps in territory using market analytics and competitive market share.
  • Merchandising/Collateral: Ensure that all merchandising and collateral is in compliance with company standards that position VZW as industry leader. Audit to ensure that all signage and brochures are displayed properly. Coach agent/retailer management regarding importance of compliance. Communicate promotions to agents/retailers and drive key objectives.
  • Training: Ensured all agents were properly trained to sell and represent Verizon brand. Developed and led classroom trainings, virtual trainings, and weekly conference calls to ensure product portfolio and brand was properly represented in market place. Trained, coached, and managed customer experience goals
  • Customer Experience and Retention: Trained, coached, and managed customer experience goals. Followed up and resolved customer escalations while providing coaching and feedback to agent leadership. Maintain and grow existing customer base and manage churn.
Indirect Account Representative, 07/2009 to 12/2010
Ralph LaurenSilverthorne, CO, Bakersfield, CA
  • Training: Ensured all agents were properly trained utilizing training completion reporting and customizing material to fit agent needs. Hosted classroom trainings, virtual trainings, and weekly conference calls to ensure product portfolio and brand was properly represented.
  • Merchandizing and Compliance: Managed and audited locations to ensure locations were in compliance with Verizon’s merchandizing and brand guidelines. Ordered, replaced and documented any missing or damaged items.
  • Customer Experience and Retention: Trained, coached, and set specific customer experience goals for 30+ agent doors. Supported and managed all customer escalations and provided coaching to prevent future issues.
Verizon Sales Specialist, 07/2008 to 06/2009
AdeccoCity, STATE, Fresno, CA
  • Sales: Met and exceeded quotas set by Verizon leadership selling mobile phones and internet devices inside of Verizon's national retail partners (Best Buy, Costco, Walmart).
  • Training: Performed trainings for national retail partner reps in Verizon's products and service to drive sales and increase customer experience.
  • Merchandising and Collateral: Ensured that all merchandising and collateral was in compliance with company standards that position Verizon as industry leader. Audit to ensure that all signage and brochures are displayed properly.
Department Manager, 08/2004 to 05/2008
Best BuyCity, STATE, Fresno, CA
  • Department Management: Performed statistical analyses to gather data for operational and forecast team needs. Leveraged data and analytics to make informed decisions and drive business improvements. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Coaching and Employee Development: Motivated associates to consistently deliver effective selling behaviors through coaching and recognition. Established team priorities, maintained schedules and monitored performance.
  • Merchandising: Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up. Helped with ad-set on weekly basis to drive sales.
Education
Bachelor of Science: Criminology - Law Enforcement Option, Expected in 05/2007 to California State University - Fresno - Fresno, CA
GPA:
Associate of Arts: Liberal Arts, Expected in 08/2004 to Allan Hancock College - Santa Maria, CA
GPA:

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Resume Overview

School Attended

  • California State University - Fresno
  • Allan Hancock College

Job Titles Held:

  • Indirect Account Manager
  • Indirect Account Representative
  • Verizon Sales Specialist
  • Department Manager

Degrees

  • Bachelor of Science
  • Associate of Arts

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