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Indexing & Quality Assurance Assistant II Resume Example

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INDEXING & QUALITY ASSURANCE ASSISTANT II
Highlights
Experienced in Microsoft Office products Spreadsheet Management Time Management Strong problem solver Resourceful Customer Service Workflow Management Policies & Procedures
Experience
Indexing & Quality Assurance Assistant II
August 2008 to CurrentAssociation of American Medical Colleges － WASHINGTON, DC
  • Lead team and prioritize work tasks to achieve production and organizational goals.
  • Maintain strict security and confidentiality standards.
  • Collaborate with other departments as necessary to improve customer service and to minimize potential negative impacts that could affect our applicants.
  • Direct team in establishing task priorities, scheduling and tracking work assignments, and providing guidance to full time and temporary employees.
  • Maintain the work schedule of temporary staff.
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations.
  • Responsible for maintaining/improving departmental turnaround times for FAP, Transcripts and Letters of Evaluations.
  • Process applications for Fee Assistance, including document receipt, indexing and application processing.
  • Determine staffing requirements and train new employees.
  • Maintain departmental tracking tools and reports used to provide operational metrics.
  • Respond to inter-office inquiries pertaining to documentation receipt status, exception processing and general document processing policies and procedures.
  • Maintain thorough knowledge of all software tools used by the Document Processing department, including DMS, OIT Workflow, Salesforce and Applicant Inquiry.
  • Perform other duties as assigned.
  • Establish and maintain thorough knowledge of transcript authentication practices to ensure the integrity of AMCAS application data being distributed to medical schools. This includes the ability to identify transcripts of fictional, fraudulent or unaccredited institutions, counterfeit transcripts of legitimate institutions, and altered transcripts as issued by legitimate institutions.
  • Establish and maintain thorough knowledge of all software tools used by the Document Processing department, including DMS, OIT Workflow and Applicant Inquiry.
  • Process applications for Fee Assistance, including document receipt, indexing and application processing.
  • Work closely with Document Processing Manager to conduct temporary staff training.
  • Track the receipt of documentation received in support of applications processed by MSAS.
  • Analyze and review documentation received in support of applications processed by MSAS.
  • Update application databases with information pertaining to the receipt of documentation, communications initiated, and processing exceptions utilizing the appropriate software tools.
  • Perform Quality Assurance checks on three percent of all indexed records.
  • Uphold strict document security measures to protect sensitive information and ensure confidentiality.
  • Respond to inter-office inquiries pertaining to documentation receipt status, exception processing and general document processing policies and procedures.
  • Work with Document Processing Manager to identify and resolve processing exceptions, and potential software bugs or anomalies.
  • Perform data entry tasks associated with other MSAS projects as required.
  • Communicate with applicants regarding documentation status using standardized emails.
  • Perform other duties as assigned.
Indexing Assistant
May 2006 to February 2007SPARKS PERSONNEL SERVICE － WASHINGTON, DC
  • Validate and enter supporting documentation into databases utilizing internal software
  • Communicate with applicants and internal staff regarding documentation status
Receptionist
July 2001 to July 2005OFFICE EXPRESS － CROFTON, MD
  • Answered multi-line telephone system, directing callers to appropriate staff
  • Greeted clients and visitors
  • Created, finalized and mailed out correspondence
  • Assisted with testing of applicants
  • Maintained office filing system
  • Payroll assistant
  • Ordered office equipment and supplies
Sales Administrator
March 2001 to June 2001COMCAST CABLE － WASHINGTON, DC
  • Validate and enter all incoming applications into database
  • Answered all incoming calls and directed calls to appropriate staff
  • Responded to customers' inquiries and concerns
  • Dispatched all work orders to installers
  • Supervised six customer sales consultants
Receptionist
September 2000 to February 2001RANDSTAT TEMPORARY AGENCY － WASHINGTON, DC
  • Answered multi-line telephone system
  • Assisted with applicant testing
  • Greeted and prepared applicants for testing
  • Processed incoming and outgoing mail
  • Maintained office filing system
  • Light typing/overflow work
Clerk
April 2000 to June 2000USI INSURANCE SERVICES － SPRINGDALE, MD
  • Received and processed all insurance applications
  • Processed address changes
  • Answered multi-line telephone system
  • Greeted visitors and clients
  • Maintained filing system
  • Processed incoming and outgoing mail
Education
Business Administration/MarketingUniversity of Maryland University College － Adelphi, Maryland, USBusiness Administration/Marketing University of Maryland University College - Adelphi, Maryland
Business AdministrationEverest College － Arlington, Virginia, USEverest College - Arlington, Virginia (Attended April 05-November 05) Business Administration
Medical Claims & BillingProfessional Career Development InstituteProfessional Career Development Institute - October 2002 Medical Claims & Billing
GED : 1998Computer Learning CenterComputer Learning Center - 1998 Network administration, application software, desktop systems
Affiliations
Association of American Medical Colleges
Skills
Receptionist, Documentation, Dms, Security, Workflow, Customer Service, Metrics, Operations, Retail Sales, Scheduling, Staffing, Team Lead, Filing, Multi-line, Telephone, Testing, Clients, Correspondence, Payroll, Databases, Authentication, Data Entry, Exceptions, Quality Assurance, Staff Training, Training, Light Typing, Typing, Microsoft Office, Ms Office, Problem Solver, Time Management, Workflow Management, Database, Incoming Calls, Sales, Sales Administrator, Sales Consultants, Clerk, Billing, Claims, Medical Claims, Application Software, Network Administration, Marketing
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Resume Overview

Companies Worked For:

  • Association of American Medical Colleges
  • SPARKS PERSONNEL SERVICE
  • OFFICE EXPRESS
  • COMCAST CABLE
  • RANDSTAT TEMPORARY AGENCY
  • USI INSURANCE SERVICES

School Attended

  • University of Maryland University College
  • Everest College
  • Professional Career Development Institute
  • Computer Learning Center

Job Titles Held:

  • Indexing & Quality Assurance Assistant II
  • Indexing Assistant
  • Receptionist
  • Sales Administrator
  • Clerk

Degrees

  • Business Administration/Marketing
    Business Administration
    Medical Claims & Billing
    GED : 1998