Nationally licensed and dedicated field claims adjuster bringing 15 years of experience in adjusting complex property claims. Advanced skills in all perils with expert knowledge of property and casualty insurance policies. Employs high-level negotiating skills in resolving claims to the maximal satisfaction of all parties. Analytical thinker and innovative problem solver who works independently and most efficiently.
Handled homeowners and commercial property losses independently, professionally and efficiently for both national and regional insurance companies primarily in Maryland and Delaware. Excelled in resolving claims in a fast paced and deadline driven environment. Achieved a 100% client satisfaction rate by understanding each company's individual needs and developing the essential rapport. Capitalized on marketing opportunities to assist in growing the business, and cross trained in other areas.
Completed field investigations, estimated, and settled business income losses, mid and large loss property damage claims in Maryland, D.C., Virginia, Delaware, and Pennsylvania for Farmers and Zurich (small business). Mentored both new and lower performing team members which helped to keep our team ranked highly throughout the organization. Assisted liability representatives with investigations, and regularly met with the agents to discuss claims, coverages, and concerns.
Field adjuster for personal lines property damage claims including Assisted Living Expense and contamination claims. Team mentor and supervisor backstop for four years. Selected for coveted special underwriting projects in Maryland, Pennsylvania, New York, and Louisiana. Worked the most on all local catastrophes, in addition to volunteering and deploying for catastrophe duties in Baton Rouge, Atlanta, Louisville, Long Island, and Philadelphia. Completed large loss school in 2011 to become a large loss reservist adjuster. Earned IICRC certification for water damage restoration.
Multi line claims adjustments of varying severity. Succeeded in the challenging territories of Montgomery County Maryland and NW Washington D.C. Successfully promoted from entry level field adjuster to the senior claims adjuster position within four years and after obtaining the A.I.C. designation from the Insurance Institutes of America.
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