Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful position.

  • Client-focused service
  • Residential customer service
  • Intake services
  • Service documentation
  • Managing service requests
  • Electronic charting
  • Patient relations
  • Monitoring fluids
  • Collecting specimens
  • Infection control procedures
  • Medical terminology knowledge
  • Calm and level-headed under duress
  • Quick problem solver
  • Supervision
  • MS Office
  • First Aid/CPR
  • Tracking client progress
  • Safety and risk assessments
  • Confidential records
  • Patient evaluation
  • Client goal planning
  • Clinical Documentation
  • Accomplished in psychopharmacology
  • Dual diagnosis expertise
  • Community resources specialist
  • Computer charting
Independent Living Service Coordinator, 01/2018 to Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, customer surveys and team audits.
  • Created agendas and communication materials for team meetings.
Certified Guardianship Specialist, 11/2014 to 12/2017
Texas Health And Human Services CommissionCity, STATE,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provide protective services and ensure the health and safety needs of stat appointed wards served through the HHSC Guardianship program and courts.
  • Assess incapacity and need for guardianship services rendering decisions related to issues concerning the person and estate of the ward, and intervening in crisis situations on a 24-hour basis.
  • Interacts routinely with HHSC, Probate court. CPS, APS, other representatives from various organizations, medical personnel and the family members.
Qualified Mental Health Specialist, 07/2011 to 11/2014
Mental Heath Mental Retardation Of Tarrant CountyCity, STATE,
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Provided counseling for relapse prevention, social issues and mental health problems.
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions.
  • Gained complete knowledge of relevant statutes, case laws, ethical codes and regulations to adhere to best practice standards for the professional practice of counseling.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Conducted psychiatric evaluations and executed medication management for inpatient facilities.
  • Provided a wide variety of individual, group and familial counseling interventions strategies utilizing psycho educational methodologies to assist patients.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
Chemical Dependency Counselor LCDC-I, 08/2010 to 06/2011
Mental Health Mental Retardation Of Tarrant CountyCity, STATE,
  • Created agendas and communication materials for team meetings.
  • Conducted both individual and group counseling under supervision
  • Scheduled individual sessions with residential clients (age 13-17), parents probation officers and staff regarding client progress or needs.
  • Discuss cause and effect of various behaviors, engage participants in open-dialogue concerning personal and family values, attitudes and lifestyles.
  • Evaluate circumstances that influenced the delinquent behavior and substance abuse to counsel accordingly.
  • Routinely review records to determine progress and compliance with court ordered expectations.
  • Evaluate goals and objectives if treatment plans, future academic goals and provide community resources for support after treatment.
Education and Training
Master of Science: Mental Health Counseling, Expected in 2011
Walden University - Minneapolis, MN
Bachelor of Arts: Psychology, Expected in 2007
University of Texas Arlington - Arlington, TX,
Certified Nursing Assistant : , Expected in 2019
Texas Career Institute - Dallas, TX,

90 hours completed

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School Attended

  • Walden University
  • University of Texas Arlington
  • Texas Career Institute

Job Titles Held:

  • Independent Living Service Coordinator
  • Certified Guardianship Specialist
  • Qualified Mental Health Specialist
  • Chemical Dependency Counselor LCDC-I


  • Master of Science
  • Bachelor of Arts
  • Certified Nursing Assistant

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