Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful position.
Skills
Client-focused service
Residential customer service
Intake services
Service documentation
Managing service requests
Electronic charting
Patient relations
Monitoring fluids
Collecting specimens
Infection control procedures
Medical terminology knowledge
Calm and level-headed under duress
Quick problem solver
Supervision
MS Office
First Aid/CPR
Tracking client progress
Safety and risk assessments
Confidential records
Patient evaluation
Client goal planning
Clinical Documentation
Accomplished in psychopharmacology
Dual diagnosis expertise
Community resources specialist
Computer charting
Experience
Independent Living Service Coordinator, 01/2018 to Current ARCIL, Inc. – City, STATE,
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
Performed site evaluations, customer surveys and team audits.
Created agendas and communication materials for team meetings.
Certified Guardianship Specialist, 11/2014 to 12/2017 Texas Health And Human Services Commission – City, STATE,
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Provide protective services and ensure the health and safety needs of stat appointed wards served through the HHSC Guardianship program and courts.
Assess incapacity and need for guardianship services rendering decisions related to issues concerning the person and estate of the ward, and intervening in crisis situations on a 24-hour basis.
Interacts routinely with HHSC, Probate court. CPS, APS, other representatives from various organizations, medical personnel and the family members.
Qualified Mental Health Specialist, 07/2011 to 11/2014 Mental Heath Mental Retardation Of Tarrant County – City, STATE,
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Provided counseling for relapse prevention, social issues and mental health problems.
Referred clients to other programs and community agencies to enhance treatment processes.
Assisted clients with identifying feelings and behaviors by asking open-ended questions.
Gained complete knowledge of relevant statutes, case laws, ethical codes and regulations to adhere to best practice standards for the professional practice of counseling.
Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
Conducted psychiatric evaluations and executed medication management for inpatient facilities.
Provided a wide variety of individual, group and familial counseling interventions strategies utilizing psycho educational methodologies to assist patients.
Collaborated closely with treatment team to appropriately coordinate client care services.
Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
Chemical Dependency Counselor LCDC-I, 08/2010 to 06/2011 Mental Health Mental Retardation Of Tarrant County – City, STATE,
Created agendas and communication materials for team meetings.
Conducted both individual and group counseling under supervision
Scheduled individual sessions with residential clients (age 13-17), parents probation officers and staff regarding client progress or needs.
Discuss cause and effect of various behaviors, engage participants in open-dialogue concerning personal and family values, attitudes and lifestyles.
Evaluate circumstances that influenced the delinquent behavior and substance abuse to counsel accordingly.
Routinely review records to determine progress and compliance with court ordered expectations.
Evaluate goals and objectives if treatment plans, future academic goals and provide community resources for support after treatment.
Education and Training
Master of Science: Mental Health Counseling, Expected in 2011 Walden University - Minneapolis, MN GPA:
Bachelor of Arts: Psychology, Expected in 2007 University of Texas Arlington - Arlington, TX, GPA:
Certified Nursing Assistant : , Expected in 2019 Texas Career Institute - Dallas, TX, GPA:
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