Persuasive sales representative with expertise in assessing client/customer needs, and advising on product options. Dedicated to developing meaningful relationships to build customer loyalty. Highly experienced Law Enforcement and Security professional offering 14+ years in diverse law enforcement and private security positions. Natural leader with decisive nature, case management skills and courtroom experience.
Skills
Quotes and sales
Client needs analysis
Client Relationships
Criminal laws
Civil laws
Evidence collection protocols
Emergency planning and response
Safety and Security
Skilled in Conflict Resolution
Security Team Management
Interviews and Interrogations
CCTV Monitoring
Access Systems and Patrol
Investigations expert
Education
Pennsylvania State UniversityUniversity Park, PA, Expected in 01/2013 ā āBachelor of Science:Criminal Justice - GPA:
St. John Neumann Jr./Sr. High SchoolWilliamsport, PA, Expected in ā āHigh School Diploma: - GPA:
Municipal Police AcademyMansfield, PA, Expected in 10/2006 ā āAct 120 Certification :Basic Municipal Police Training And Certification - GPA:
Work History
Charlotte Regional Visitors Authority - Independent Insurance Agent Charlotte, NC, 08/2020 - Current
Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Explained advantages, features and disadvantages of various policies to promote sale of plans.
Nicholas - Police Officer Salt Lake City, UT, 10/2014 - 07/2020
Determined appropriate course of criminal prosecution by analyzing and evaluating information, including elements of the offense and evidentiary information.
Delivered expert courtroom testimony to support prosecution of criminal.
Talked regularly with citizens to establish rapport and become familiar presence in area.
Built excellent rapport and working relationship with Loss Prevention and Security personnel at local businesses and organizations, to build trust and improve upon communication.
Spearheaded investigations into Retail Theft, Identifty Theft, and Fraud violations, among other types of crimes.
Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
Performed comprehensive security audit across entire property to identify potential problems related to physical security, staff safety, guest safety, liability minimization, and asset protection.
Drafted Security Policies and Procedures and oversaw implementation.
Prepared work schedules for Security department, covering shifts 24 hours a day, 7 days a week, to include holidays.
Investigated incidents of suspected employee theft and policy violations, and presented my findings and recommendations to the Director of Security.
Danville Police Department - Police Officer City, STATE, 10/2006 - 09/2012
Talked regularly with citizens to establish rapport and become familiar presence in area.
Enforced traffic laws and ordinances through visual observation and speed detection equipment.
Checked accuracy and integrity of collected information to identify optimal course of investigation.
Answered calls from citizens and business owners for help in response to criminal activity and emergencies of all types.
Apprehended suspects, read Miranda Rights and transported offenders to jail.
Managed crime scenes to protect personnel and preserve evidence.
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