Hardworking retail sales manager, professionally versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Sales and Promotion
* Recruiting, hiring and training employees and store managers on company standards, policies and procedures.
Direct Sales representative.Home based business. Conduct jewelry presentations in customers home, office, vendor shows, and charitable functions. Obtain referral at presentations to build client base. Process all orders and work with hostesses to ensure received orders. Complete all customer care call within a week of receipt for client retension. Track all expenses for tax purposes. Share the business with other women for an opportunity to better herself and her family with Premier.
Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed weekly schedules according to payroll policies. Recruited and trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Executed department visual changes on a weekly basis.Partcipated in all vendor training programs. Taught the company's training program to associates in district.
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Completed weekly schedules according to payroll policies.Trained all new employees on store procedures and policies.Addressed and corrected sales staff communication issues in a tactful and effective manner.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Informed customers about sales and promotions in a friendly and engaging manner.Tracked down sources of special products and services to meet customers' special needs.Trained new employees on company customer service policies and service level standards.Delivered excellent customer service by greeting and assisting each customer.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Worked closely with the district manager to formulate and build the store brand.
Minor in Music Performance
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