Performance-driven Vice President with more than 14 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Skills
Telecommunications
Corporate Communications
Employee Communications
Performance Management
Product Development
Business Development
Financial Reporting
Staff Management
Scheduling
Budgeting
Corporate Presentations
Human Relation
Hiring, Orientation
Education workers about the work place
Work History
09/2003 to Current
Independent Contractor Senior Vice PresidentFor Differant Companies – City, STATE,
Resolved issues and recommended actions based on production and compliance reports.
Identified and solved issues with production, workforce and material sourcing to drive business objectives.
Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
Planned strategically for development of transformation roadmap as executive.
Headed teams in managing implementation and training on strategic initiatives for entire company.
Presented timely reports on company performance.
Maintained consistent growth in revenue, contribution margin, operating profit and EBITDA.
Drove corporate revenue by creating strategies that fit perfectly with company's vision and mission.
Created and made appropriate documentation for annual budgets and senior leadership goals.
Managed company budget by designing complex financial model to track and validate expenses.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Identified opportunities to improve business process flows and overall departmental productivity.
Established performance goals for department and provided methods for reaching milestones.
Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
03/1992 to 08/2003
Senior Vice President of BusinessMBNA America – City, STATE,
Evaluated employee performance on a quarterly basis and conveyed constructive feedback to improve skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Developed detailed plans based on broad guidance and direction.
Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Launched quality assurance practices for each phase of development
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Established team priorities, maintained schedules and monitored performance.
Established and maintained long-range plans for quality assurance.
Delivered training for staff development, change management and materials, process and technical controls.
Communicated best practices among on-site and external personnel to align efforts and goals.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Identified and diminished performance gaps by coaching and supervising two hundred fifty subordinates.
Recruited and developed Three hundred employees for operations department.
Directed training and retraining of employees to boost performance and enhance business results.
Trained and developed personnel to improve safety, employee relations and resolve difficult issues.
Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth transitions operations.
Effectively supervised staff of three hundred personnel by implementing company policies, protocols, work rules and disciplinary action.
06/1984 to 09/1992
Human Resources Assistant InternLucas County Board Of Developmental Disabilities – City, STATE,
Promoted development of interviewing, resume writing and etiquette skills.
Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided and relevant correspondence.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Maintained excellent attendance record, consistently arriving to work on time.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Improved operations through consistent hard work and dedication.
Handled Thousands of calls per hour to address customer inquiries and concerns.
Education
Expected in 06/1997
Bachelor of Arts: Business Administration And Management Wilmington University - New Castle, DE GPA:
Expected in 06/1987
High School Diploma: Notre Dame High School - Toledo, OH, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.