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independent claims adjuster resume example with 1+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle property claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with brokers to gain details for processing claims. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle property and personal property claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with brokers to gain details for processing claims.

Skills
  • Insurance Fraud Expertise
  • Legal Proceedings Knowledge
  • Client Interviewing
  • Claim Validity Determination
  • Commercial Property
  • Corporate Policies and Procedures
  • Policy Investigations
  • Property Claims
  • Claims Understanding
  • Case Management
  • Service Quality
  • Property Damage Assessment
  • Preparing Claims
  • Underwriting Guidelines
  • Personnel File Management
  • Information Updates
  • Client Support
  • Claims Reports and Documentation
  • Customer Experience
  • Customer Satisfaction
  • Preparing Written Reports
  • Valuation Knowledge
  • Operational Efficiency
  • Professional Development
  • Claims Procedures
  • Field Support
  • Insurance Claims Cases
  • Hail and Wind Damage Assessment
  • Training Programs
  • Underwriting Knowledge
  • Interior Water Damage Repair
  • Customer Inquiries
Experience
01/2022 to 03/2022 Independent Claims Adjuster Alacrity Solutions | City, STATE,
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Answered customer questions regarding deductibles.
04/2021 to 12/2021 Supervised Catastrophe Claims Adjusters Minute Man | City, STATE,
  • Managed and Supervised 120 independent adjusters.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Performed hundreds of field investigations of damaged properties.
  • Developed effective techniques to mitigate losses.
  • Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
  • Prepared comprehensive reports to negotiate purchase price and repair of properties.
  • Scoped and photographed hundreds of properties for defects and damage.
  • Scoped and photographed properties for defects and damage.
  • Prepared sketch of floor plan and roofline and entered data into Xactimate and XactContents to develop line-by-line item costs of damages.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Used Xactimate and XactContents to compile estimates for personal property and structure damage.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Negotiated with claimants to settle claims.
  • Examined photographs and surveillance and any other documents relating to claims.
07/2021 to 11/2021 Supervised Property Adjusters Alacrity Solutions | City, STATE,
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
  • Used Xactimate and XactContents to compile estimates for personal property and structure damage.
  • Prepared comprehensive reports to negotiate purchase price and repair of properties.
  • Prepared sketch of floor plan and roofline and entered data into Xactimate and XactContents to develop line-by-line item costs of damages.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Developed effective techniques to mitigate losses.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Examined claims forms and other records to determine insurance coverage.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Negotiated property and personal property contents settlement agreements to resolve disputes.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Resolved complex, severe exposure claims using high service oriented file handling.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Handled escalated calls from customers and other stakeholders about processes.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Prepared estimates for managers or legal personnel.
08/2017 to 07/2018 Catastrophe Claims Adjuster Worley Catastrophe | City, STATE,
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Answered customer questions regarding deductibles.
  • Prepared summaries of damage, payments and policy coverage.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Documented all investigation activity and presented reports to management.
  • Answered questions posed by insured and attorneys.
Education and Training
Expected in 01/2018 to to Advanced Training in Xactimate And Xctcontents | Claims Adjuster Online Courses, Online Courses, GPA:
Expected in 03/2001 to to Cosmetologist | Cosmetology Education Aveda Institute - Covington, Covington, LA GPA:
  • Relevant Coursework: Specialized in Color
  • Ranked in Top 25% of class
Expected in 05/2000 to to High School Diploma | Albany High School, Albany, LA GPA:




  • Honor Roll 1997-2000
  • Extracurricular Activities Basketball and Track

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Resume Overview

School Attended

  • Online Courses
  • Aveda Institute - Covington
  • Albany High School

Job Titles Held:

  • Independent Claims Adjuster
  • Supervised Catastrophe Claims Adjusters
  • Supervised Property Adjusters
  • Catastrophe Claims Adjuster

Degrees

  • Advanced Training in Xactimate And Xctcontents
  • Cosmetologist
  • High School Diploma

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