Income Support Specialist Ii Case Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Capable Human Resources Manager, with keen business acumen and understanding of organizational needs. Collaborative, cross-functional leader with commitment to teamwork. Excellent project manager with dedication to meeting business objectives.

Multi-talented Case Manager with expertise in Temporary Cash Assistance(TCA), Supplemental Nutrition Assistance Program (SNAP), Temporary Disability Program(TDAP), Medical Assistance, MAGI and Non-MAGI (Medicaid and Medicare) environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver.



  • Microsoft Office
  • MMIS
  • Maryland Health Connection (MHC)
  • BEACON 2.0. (Unemployment)

Relevant Skills

  • Employee engagement
  • Staffing and recruiting professional
  • Employee handbook development
  • Recruitment and hiring
  • Customer service
  • Decision-making
Work History
Income Support Specialist II/Case Manager, 01/2020 to 01/2021
Thermo Fisher Scientific Inc. East Brunswick, NJ,
  • Determined eligibility for various state programs, including Supplemental Nutrition Assistance Program (SNAP). Temporary Cash Assistance for Needy Families (TCA) Medical Assistance for MAGI and Non-MAGI (ABD), and TDAP (Temporary Disability Assistance Program) comparing secured information and data bases available for department use and was responsible for the intake of applications for benefits and maintenance of an ongoing caseload for all programs.
  • Experience applying Federal, State, County and COMAR regulations pertaining to eligibility for Maryland Medicaid for Families, SNAP, TCA and Affordable Care Act Medicaid expansion
  • Experience navigating and inputting data through eligibility systems such as CARES, MHC, MMIS, MABS, ECMS, Knowledge Base and The Work Number (TWN) databases, and MD THINK to determine eligibility.
  • Experience using Microsoft office suite and other automated databases, exporting and filtering data to maintain an accurate caseload.
  • Ability to work with a culturally and linguistically diverse populations and provide results driven customer-service excellence.
  • Quickly gained understanding of federal policies and became proficient in using internal systems that tracked eligibility. Calculated dollar amounts for TCA, SNAP and TDAP from initial application through the disbursements of funds to program eligible applicants.
  • Managed information on community resources and employment opportunities.
Family Investment Specialist II/Contractor, 09/2016 to 12/2020
State Of Maryland Garrett, IN,
  • Interviewed customers and analyzed information by utilizing knowledge of program policies, procedures, and regulations to determine eligibility for Family Investment programs, for TCA, SNAP, MA and TDAP
  • Acted as On-site contractor for the State of Maryland at Wexford Health, where Medical Assistance eligibility was processed and determined for individuals who were incarcerated and/or re-entering society.
  • Performed case management activities through caseload maintenance with the use of automated systems, such as CARES, MMIS, ECMS, MABS, The Work Number (TWN) and Maryland Health Connection (MHC) while organizing materials and program knowledge to support accurate and timely issuance of benefits.
  • Provided excellent customer service (internal and external) when interacting in person, telephone or in writing, by responding timely and accurately to on site vendor and State inquiries managed case files.
  • Managed a portfolio of clients to ensure a smooth transition from welfare to work.
  • Initiated and delivered a training team to facilitate daily coaching and job readiness workshops for TCA applicants and recipients.
  • Integrated funding resources, enhanced relationships and organized partnerships that achieved the Office of Community Initiatives program goals of establishing supportive systems for Maryland families.
Human Resources Manager, 10/2009 to 08/2016
CAA, Inc City, STATE,
  • Established and managed the company's HR department, enabling growth by 60% employees within 1 year. Responsible for all aspects of human resources, sourcing, recruiting, interviewing, hiring, termination and exit interviews.
  • Developed and executed strategic human resources planning by recruiting experienced consultants, which led to an increase in personnel and revenue.
  • Organized and maintained employee database for new and terminated employees.
  • Responsible for all unemployment claims, hearings, and appeals, which resulted decreased unemployment claims.
  • Led all new employee orientations to ensure the employee understood, company policies, dress codes, employee conduct, cyber security, non- disclosure agreements, HIPPA, health benefits, vacation, sick leave, and sexual harassment guidelines.
  • Designed and developed a new employee handbook and made changes and added addendums as needed.
  • Strengthened HR role by making the HR department a strategic business partner in the company.
Human Service Specialist II, 05/2007 to 09/2009
Baltimore City Department Of Social Services City, STATE,
  • Identified and prioritized the WORKS program components to ensure that the organization and resources are aligned with key objectives of the Work Participation Rate .
  • Assisted local department administrations and case management staff in achieving the 50% Federal work participation rate and maintaining 100% Universal Engagement Rate.
  • Monitored and tracked the Local Department’s success in having Temporary Cash Assistance (TCA) recipients participate in work activities, identifying systematic and individual reasons why participation was not occurring and recommended strategies to improve participation.
  • Balanced priorities of each project, allocating resources and prioritizing tasks to meet the overall objective of the Welfare to Work Program.
  • Reported the progress of project outcomes to senior management with an emphasis on delivery of business objectives, efficient deployment staff, effective management of risk and issues and assessed the scope of work as it pertained to the vendor benchmarks.
  • Tracked overall progress of program management budget, milestones, and dependencies, while ensuring the projected work was continually supported by updated information.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
: Business Administration, Expected in
Montgomery College - Takoma Park,

59 Credits towards Associates Degree

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Resume Strength

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Resume Overview

School Attended
  • Montgomery College
Job Titles Held:
  • Income Support Specialist II/Case Manager
  • Family Investment Specialist II/Contractor
  • Human Resources Manager
  • Human Service Specialist II
  • Some College (No Degree)

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