income maintenance caseworker ii adult medicaid resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic caseworker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of functions of job at hand once presented and feel that I am a fast learner who is willing to take on new and difficult tasks. Caseworker who goes above and beyond my job to maintain a professional working relationship with my clients and for overall success of my job. Motivated to learn, grow and excel .

  • Customer service experience
  • Filing and recordkeeping
  • Maintains confidentiality
  • Clerical knowledge
  • Economics
  • Application Review
  • Program knowledge
  • Resource information
  • Appointment Scheduling
  • Effective communication skills
  • Documentation and paperwork
  • Quality Assurance
  • Data Entry
  • Time management
  • Recordkeeping
  • Documentation
  • Team building
  • Customer Service
  • Proficiency in NCFAST, The Work Number, OLV'S, NCTRACKS
  • Sound mathematical reasoning
  • Applicant engagement
  • HIPAA knowledge
  • Medicare and Medicaid knowledge
  • Effective Organizational skills
  • Efficient typing, ~ 60 wpm
  • Efficient with timing of work and deadlines
Work History
10/2009 to Current
Income Maintenance Caseworker II- Adult Medicaid Washington Federal Medford, OR,
  • Maintaining a regular case load, taking applications and by determining eligibility for Medicaid by deadlines. Included programs are Medicaid for the disabled, Medicaid for the aged, and qualified Medicare beneficiaries including programs such as MQB/Q, MQB/B and MQB/E.
  • Upon taking disability applications, a disability assessment was conducted and sent to Disability Determination Services for review.
  • Doing SSI expartes and referrals from Family and Children's Medicaid.
  • Doing intake and backup by seeing and taking applications for clients on a rotating basis and to process all applications taken. Applications include office visits, mail ins, applications from hospitals, Low Income Subsidy applications, Federal Marketplace applications, EPass applications and spin-off application from Family and Children's Medicaid.
  • Conduct reviews on clients by determining eligibility for Medicaid and process reviews by deadlines.
  • Programs used for completing job include NCFAST, NCDOT, OLV's (on-line verification), work number, Lee County GIS, Microsoft Word, Microsoft Office, Microsoft Excel, printer and scanner.
  • Having to meet deadlines and process applications, reviews, and changes all in an efficient manner.
  • Answering calls and making changes per client request per phone and in person.
  • Being able to multi-task on all levels.
  • Being able to handle high pressure situations.
  • Increased customer satisfaction by resolving issues timely.
  • Contributed to team results in fast-paced stressful environments.
  • Supported needs of Income Maintenance Caseworker with skill and efficiency.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Resolved client problems, improved operations and provided exceptional client support.
  • Worked with Medicaid clients to understand needs and provide timely and exceptional service.
  • Gathered information via telephone, mail or in person from clients applying for assistance.
  • Determined if applicants met eligibility for public assistance programs.
  • Documented all communication with applicants and inputted information into system using software listed above.
  • Followed guidelines when reviewing applicant data to determine eligibility for medical assistance.
  • Interviewed applicants and explained scope of different available benefits.
  • Managed processing of all benefits applications, including those for financial assistance and food stamps.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
01/2006 to 10/2009
Bank Teller Goodwill Southern Rivers Auburn, AL,
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Turned in excess cash to maintain drawer security.
  • Provided customer records on demand, including account statements and copies of checks.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Placed orders for customer checks and verified starting numbers.
  • Removed mutilated currency from circulation.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Reconciled cash drawer and resolved discrepancies.
  • Assisted estimated customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals.
01/2004 to 01/2006
Cashier Eckerd City, STATE,
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
Expected in 06/2005
High School Diploma:
Lee County High School - Sanford, NC ,
Expected in
: Psychology
Sandhills Community College - Pinehurst, NC,
Expected in
: Medical Insurance Billing
Central Carolina Community College - Sanford, NC,

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Resume Overview

School Attended

  • Lee County High School
  • Sandhills Community College
  • Central Carolina Community College

Job Titles Held:

  • Income Maintenance Caseworker II- Adult Medicaid
  • Bank Teller
  • Cashier


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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