income maintenance caseworker resume example with 18 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

I have a very diverse background with experience in public speaking and speech writing, mental health care and community integration, crisis counseling, and determining eligibility for benefit programs administered by the Department of Public Welfare in Pennsylvania.

  • Very Organized
  • Meet Deadlines
  • Great Team Player
  • Excellent written and verbal communication skills
  • Self-starter
  • Experience with Word, Excel, and Power Point
  • Professional
  • Quickly learn and retain information
  • Able to speak to large groups
  • Available to travel up to 100% of time
Bachelor of Arts: Political Science, Expected in 2004
Southern Illinois University - Carbondale, IL

Areas of study included Media Relations, Campaigning, Economics, International Political Economy, Intergovernmental Studies, Political Theory, Legal Processes, Public Administration, Civil Liberties, Sociology, and Political Philosophy.

Income Maintenance Caseworker, 01/2011 to Current
EatstreetPilot Mound, IA,

In this position, I determine client eligibility for benefit programs available through the Department of Public Welfare's Office of Income Maintenance. All applicants are interviewed and requested to provide required documents. Once this is complete, I assess their eligibility based on welfare policy and procedures. This requires extensive knowledge of all federal and state welfare programs, not limited to but including, approximately 150 categories of Medicaid, Medicare and dual eligibility, Temporary Assistance for Needy Families, food stamps, and energy assistance. I also work with hospital providers who have submitted applications for uninsured patients to negotiate patient-pay or spend-down eligibilities for unpaid hospital bills. In addition, I am responsible for all appeals of cases I took action on, to process benefit renewals, to refer any cases suspected of fraud to the Inspector General, to respond to telephone calls from both providers and clients, any many other duties as assigned.

Case Manager, 11/2006 to 11/2009
Gallagher Bassett Nz LtdFair Lawn, NJ,

This position entailed providing case management for adults with severe and persistent mental illnesses so as to allow them to live functionally in the community. Examples of case management services I provided included medication monitoring, money management, prompting and demonstrating basic life skills, assistance in accessing benefits, as well as managing symptoms such as psychosis and suicidal ideation.

PATH Homeless Services/ Homeless Youth Case Manager/ Youth Services After-Hours Crisis Counselor, 04/2004 to 11/2006
AarpJackson, MS,

My position consisted of providing case management to individuals experiencing homelessness who concurrently suffered from a serious mental illness and also homeless youth under age 18 with dependent children. Examples of services I provided were linkage with psychiatric treatment and medication, assistance in accessing public aid and disability benefits, locating and stabilizing housing, as well as teaching basic life skills and budgeting.

I also concurrently held a rotating after-hours crisis counselor position in the Youth Services Department. I would respond to emergency situations involving youths under age 18. Services included runaway/ lockout situations, domestic disputes, and lethality (suicidal/ homicidal) assessments. Most evaluations took place in an Emergency Room hospital setting. In addition to completing assessments, I would facilitate psychiatric hospitalizations, if necessary, and arrange for a facility, prepare transfer forms, and orchestrate transport.

Legislative Intern, 05/2001 to 07/2003
Illinois State SenateCity, STATE,

In this position my responsibilities included, but were not limited to, addressing constituent service cases, writing basic correspondence, speeches, and letters of recommendation, writing a weekly newspaper column, and keeping press records. I gained monumental amounts of experience in public relations, professional writing, marketing, campaigning, public speaking, and organization. I held this highly competitive position for over 2 years and was awarded meritorious credits towards my degree for doing so.

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Resume Overview

School Attended

  • Southern Illinois University

Job Titles Held:

  • Income Maintenance Caseworker
  • Case Manager
  • PATH Homeless Services/ Homeless Youth Case Manager/ Youth Services After-Hours Crisis Counselor
  • Legislative Intern


  • Bachelor of Arts

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