income maintenance caseworker resume example with 11 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Versatile degreed professional looking to build upon skills and tackle new responsibilities in a fast pace setting. Talented at effective customer service, public speaking, community integration, advocacy and inclusiveness. Devoted to assisting individuals at all levels and needs. Service-oriented, a team player with a positive attitude. Effecient in managing heavy caseloads in a fast pace environment and effectively gathering applicant information to determine eligibility for services .

  • Effective communication skills
  • Applicant engagement
  • Project management
  • MS Office/Google Docs
  • Community-based planning
  • Strong interpersonal and problem solving skills
  • Excellent time management
  • Multi line handling
Work History
Income Maintenance Caseworker, 08/2017 - Current
Eatstreet Roland, IA,
  • Followed guidelines when reviewing applicant data to determine eligibility for economic support services.
  • Used county wide calculations to tabulate income and eligibility for public assistance programs.
  • Scheduled appointments with applicants to gather information ;explain regulations and benefits processes of different available benefits.
  • Interviewed applicants via face-to-face and telephonic conversation using active listening and interpersonal talents to ensure accuracy.
  • Lead in managing and processing to determine eligibility of benefits economic service applications.
  • Assessed information gleaned from interviews, educational records, bank statements, medical records,DMV, ESC, OLV systems and consultation with other professionals to accurately determine clients' eligibility for services.
  • Processed expedited benefits within one day of applicant applying for services.
  • Communicated with clients and individuals from various cultures and backgrounds.
  • Documented all communication with applicants and inputted information into system using NCFAST software.
  • Return phone calls to assigned and unassigned clients within one business day.
Internship, 07/2017 - 12/2017
Brunswick Pittsburgh, PA,
  • Contacted perspective and new students to inform them of upcoming information sessions
  • Confirmed with perspective students of their interest still in the college and informed them of perks of early application submission
  • Updated student application files and informed individuals of any missing parts to complete application
  • Proof read and updated different office template
  • Arranged, lead and assisted in ongoing information sessions geared towards student enrollment
  • Sent out reminders to new students of new student orientation
  • Compiled a ongoing list of all private colleges in VA and SC that offered adult education face-to-face or/and hybrid courses that were not online
  • Updated social media pages for ongoing exposure for the Fleer Center
  • Completed all other task assigned by preceptor
  • Managed office in the evenings to include supervising 2-3 work study students
  • Posted flyers in the community of Salem Colleges's adult education program
Medical Office Assistant, 02/2016 - 08/2017
Owensboro Medical Health System Tell City, IN,
  • Lead in performing insurance prior authorization claims and assessments.
  • Prepped provider encounters for patient medication refills.
  • Assisted and performed all clinical duties in a medical office setting including contacting patient with provider instruction and advisement.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately and emphatically to the physical, emotional and developmental needs of patients.
  • Obtained information about patients demographics, medical history, drug history, area(s) of concern and allergies.
  • Performed clerical duties, such as patient documentation, data entry, answering phones and scheduling.
  • Maintained a clean and safe environment for patients
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
Direct Support Professional, 05/2010 - 02/2016
Boone County Family Respices Columbia, MO,
  • Implement the person-centered-plan method; developing plans that are specific to individual needs.
  • Assist clients with daily living skills and performing motor skills for active treatment to improve and enhance patient lives through effective and compassionate care.
  • Assist mental health adolescent and geriatric clients to independently complete their goals
  • Supervised daily activities and provided assistance when needed.
  • Electronically completed entries in log books, journals and care plans to document accurately report patient progress.
  • Quickly identified problematic changes in client behavior and progress by closely monitoring clients and keeping detailed records.
  • Assisted staff members during emergency situations while maintaining professionalism
  • Answered daily office phone calls for confirm appointments, questions and visitation rules.
  • Ensure the safety and well-being of physically and mentally disabled children and adults.
Bachelor of Science: Health Care Management , Expected in 2014
Winston Salem State University - Winston-Salem, NC
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Winston Salem State University

Job Titles Held:

  • Income Maintenance Caseworker
  • Internship
  • Medical Office Assistant
  • Direct Support Professional


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: