Income Maintenance Caseworker Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Ambitious professional with 4 years of experience as a Income Maintenance Caseworker in the LTC department. Proactive leader with strengths in policy, communication, and collaboration. Goal oriented Eligibility specialist boasting expertise in managing own caseload and eligibility information for members so that every client can be serviced with the best customer service available. Bilingual individual committed to engaging others and delivering exceptional service while ready to tackle new challenges. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Excellent communication skills (Bilingual, Fluent in English/Spanish)
  • Strong client relations abilities
  • Knowledgeable in Microsoft, CARES, Excel, Admin, MMS, IEX, Lotus Notes
  • Clerical support
  • Dedicated to ethical standards and the ability to excell and encourage in a high, pressure workplace
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • Goal-oriented
  • Problem resolution
  • Organizational skills
Income Maintenance Caseworker, 05/2017 to Current
Eatstreet Shawnee Mission, KS,
  • Analyzed public assistance applications and determined eligibility for benefits.
  • Participated in and successfully completed on-the-job training.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Analyzed information from interviews, legal documents, medical documents and assets to complete eligibility.
Customer Service Representative, 10/2016 to 04/2017
Petco Mesa, AZ,
  • Upheld strict quality control policies while managing multiple large customer accounts and orders.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assessed customer account information to determine current issues and potential solutions though high volume emails and phone calls.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Customer Service Representative, 09/2015 to 06/2016
Petco Middletown, DE,
  • Multitasking, high volume calls and emails.
  • Educated customers on special pricing opportunities and company offerings along with taking customers order and data entry.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Interpreter, 05/2014 to 02/2015
Osf Healthcare Brimfield, IL,
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Assisted healthcare workers by translating telephone conversations with patients and family members. Interpreted verbal and written information during examinations, tests and treatments.
  • Communicated with healthcare staff about patient cultural beliefs and customs impacting care by explaining acceptable treatment options.
Associate Customer Care Agent- Payroll, 08/2013 to 02/2014
Glass Doctor - Norcross Bel Air, MD,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Researched resolutions, contacted necessary departments and responded back to customer back via phone, email or fax as follow up.
  • Responded to employee inquiries regarding payroll and timekeeping.
Senior Customer Service Agent, 08/2012 to 08/2013
Anheuser-Busch Inbev San Jose, CA,
  • Movedfrom CSR I to CSR III within 6 months
  • Cross trained in 3 different company products
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Met and exceeded performance goals to support long-term company growth and market dominance.
  • Processed high volume calls- averaging over 200 calls per day while exceeding quality standards.
Office Administration, 09/2010 to 12/2011
Studio One Photo City, STATE,
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Managed office paperwork, including scanning documents and routing business correspondence.
PCW/SHC, 02/2009 to 08/2009
New Health Services City, STATE, MovedfromBerco
  • Worked with customers w alzheimers and early on dementia.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Engaged with patients and families to provide emotional support and daily living instruction.
Education and Training
Medical Interpreter Diploma: , Expected in 05/2014
Milwaukee Area Technical College - Milwaukee, WI
: General Studies, Expected in
Minnesota State University - Mankato - Mankato, MN
  • 2009-2010
  • Alpha Chi Omega Member
High School Diploma: , Expected in 06/2008
Riverside University High School - Milwaukee, WI,
  • Student Council Vice President
  • Student Senate Member, 4 yrs. Served as key representative on Student Government Board to determine direction of future plans for school
  • Participated in multiple clubs such as Yearbook organizer, Volleyball manager, Poetry Club, Forensics, Debate. Multiple volunteer activities and fund raisers.

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How this resume score could be improved?

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Milwaukee Area Technical College
  • Minnesota State University - Mankato
  • Riverside University High School
Job Titles Held:
  • Income Maintenance Caseworker
  • Customer Service Representative
  • Customer Service Representative
  • Interpreter
  • Associate Customer Care Agent- Payroll
  • Senior Customer Service Agent
  • Office Administration
  • Medical Interpreter Diploma
  • Some College (No Degree)
  • High School Diploma

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