income maintenance caseworker resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

With over 20 years in the public service industry, proficient at public speaking, community integration and crisis counseling. Devoted to assisting clients by determining eligibility for SNAP, Medicaid, or LIHEAP benefits. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Capable of managing caseloads and databases with 300 or more clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Deadline-oriented Tax Professional adept at quickly assessing customer needs, developing strategic plans and completing returns to maximize deductions and minimize liabilities. Pursuing role with tax preparation services organization.

  • Microsoft Office Suite
  • Strong Client Relations Abilities
  • Administrative Support
  • Data Archiving
  • Medical Records Management
  • Eligibility Determinations
  • Medical Assistance
  • Clerical Knowledge
  • Constructive Feedback
  • Gathering Referrals
  • Customer Service
Work History
Income Maintenance Caseworker, 08/2009 - Current
Eatstreet Brownsville, MN,
  • Specialized knowledge of Medicaid, SNAP program, & LIHEAP
  • Interviewed applicants and explained scope of different available benefits.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Investigates and initiates any overpayments on caseload of 50 or more cases
  • Authorizes all benefits within policy guidelines and timeframes
  • Determined if applicants met eligibility for public assistance programs.
  • Operated computer and imaging equipment to retrieve and enter data into electronic case records.
  • Made referrals to appropriate services.
  • Gathered information via telephone, mail or in person from clients applying for assistance.
Seasonal Tax Preparer, 01/2019 - 04/2019
Eide Bailly Las Vegas, NV,
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Offered clients recommendations to reduce tax liabilities.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Contacted IRS or other relevant government organizations on behalf of over 100 client to address issues related to tax self-preparation.
  • Utilized tax software to prepare returns and meet deadlines.
  • Developed spreadsheet models to accurately track tax information.
Habilitation Specialist, 11/2017 - 02/2018
Ontario Arc Victor, NY,
  • Took clients out into community on regular basis and maintained close supervision during outings.
  • Assisted habilitation specialist in maintaining clean and organized classroom.
  • Delivered physical and programmatic aid to clients.
  • Wrote case notes and documented incidents involving clients.
  • Instructed and reinforced target outcomes to help individuals achieve goals.
  • Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
  • Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
  • Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for 50 client caseload.
County Caseworker, 10/2007 - 07/2009
  • Specialized knowledge of SNAP, Medicaid, and Medicare
  • Advocated for clients, focusing on strengths and capabilities and referring to other agencies for further support.
  • Educated over 50 or more clients and families on mental health, wellness and recovery topics.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Testified in court, petitioning for legal and judicial intervention on behalf of adjudicated clients.
  • Conducted comprehensive and individualized discharge planning for youth, offering voluntary post-discharge services and connecting with appropriate service providers.
M.B.A: , Expected in 07/2015
Status -

Enrolled in the Global Online Master's Degree Program for M.B.A

Master of Science: Criminal Justice, Expected in 08/2003
Point Park University - Pittsburgh, PA
Status -

Enrolled in the graduate program fro a Master's in Science in Criminal Justice

Bachelor’s Degree: Criminal Justice, Expected in 12/2001
Point Park University - Pittsburgh, PA
Status -

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Resume Overview

School Attended

  • Point Park University
  • Point Park University

Job Titles Held:

  • Income Maintenance Caseworker
  • Seasonal Tax Preparer
  • Habilitation Specialist
  • County Caseworker


  • M.B.A
  • Master of Science
  • Bachelor’s Degree

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