Management professional successful in developing, implementing and managing Social Service Programs. Strong yet flexible leadership style that is adaptable to the changing demands of social services agencies. Articulate and charismatic manager with proven success at exceeding organizational goals. Strives to streamline processes to increase departmental efficiency and improve services.
Skills
Case management
Medicaid and Managed Care
Effective team leader
Self-starter
Mental Health and Substance Abuse resources/experience
Provide consultation on rules/regulations
Collect information and Data
corrective Action/Audits and Quality Control Experience
Case planning
Mental health treatment programming
Microsoft Office
Work History
Income Maintenance Administrator, 03/2007 to Current Commonwealth of PA DHS – 1931 New Hope Street
Supervise 8 program staff members at first level
Supervise 35 staff members at second level
Provide Leadership, management and supervision to team of supervisors and staff that provide a full range of services to citizens of Montgomery County. Communicate policy, procedures and Federal requirements to County Assistance staff. Educate community agencies and organizations on the available program services administered by the Department. Serves as a liaison to State Representative and other local officials. Plans and directs program services, case management and job placement programs in the County Assistance Office (CAO). Serves as the spokesperson at County Meetings. Communicates income maintenance policies and procedures. Review and analyze audits and quality control and other reports. Recommends changes to programs. Establishes methodologies to evaluate operational requirements. Plans and develops referral liaison services with local human service agencies and employers. Reviews and analyzes a sample of client case records and social service referrals for completeness, accuracy, timeliness and appropriateness. Directs and provides staff development and mandated training program services Ensures that clients receive the appropriate benefits and services for which they are eligible and qualified. Participates in meet and discuss labor relations meetings with union representatives. Reviews quality control data, audits and other reports to determine the error rate for each program area and initiate necessary corrective actions. Attends and conducts meetings and conferences. Prepares correspondence, compiles reports and maintains records. Performs full range of supervisory duties. Knowledge of local human services programs, employment opportunities and the structure of community social service agencies. Plan, organize and direct the work of others. Evaluate efficiency and effectiveness of program operations and supportive services. provide technical assistance and guidance. Utilize computer systems and reports. Manage Long Term Care, Waiver Services, Cash/SNAP and LIHEAP.
Income Maintenance County Casework Supervisor, 10/2002 to 03/2007 Commonwealth of PA DHS – 1931 New Hope Street
Referred families to shelters, legal resources and educational programs.
supervised 8 program staff members.
Income Maintenance County Caseworker, 08/1998 to 10/2002 Commonwealth of PA DHS – 1931 New Hope Street
Accurately record information and appropriately document client contacts and case actions. Complete applications, reapplications and other case actions. Submit reports. Apply and comprehend policy and procedures and regulations. Knowledge of Federal, State and community agency\'s policy and reference materials. Make correct eligibility decisions. Operate various office equipment. Prepare and conduct Hearings. Attend meetings. Uses effective, professional and respectful interviewing techniques. Provide written and oral responses to correspondence. Exchange pertinent client information.
Referred families to shelters, legal resources and educational programs.
Referred residents and families to community resources to improve well-being and quality of life.
Provided emotional support while with residents to develop long term plans and goals.
Education
High School Diploma: 1977 Bishop Kenrick High School - Norristown
Accomplishments
Managed the Road to Economic Self Sufficiency Department making our county number #2 in the State increasing participation rate by 20%. Manage the Long Term Care unit who are currently ranked #1 in the State for processing timelessness.
