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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
To obtain a challenging position of responsibility in a sales environment that will allow for personal growth and career advancement. Accomplished sales professional with over twenty years of sales, marketing, and customer service experience in the financial, sales, and educational industries. Known for delivering strong and sustainable productivity in highly competitive markets. Highly organized, results and goal oriented.
Skills
  • Sales Associate of the Year in 2014
  • Strong sales-closer
  • Clear and articulate phone manner
  • Dependable
  • Exceptional interpersonal skills
  • Organized and meticulous
  • Analytical problem solver
  • Excellent time management
  • Flexible schedule
Experience
04/2016 to 07/2017
Inbound Cruise Sales Representative At & T Keithville, LA,

Provided excellent customer service to brand members by selling unique cruise and land-based vacation packages. Implemented a consultative selling approach on all inbound and outbound calls. Manage member information completely and accurately for accurate transactional processing. Responded to all customer inquiries in a timely manner.

  • Captain's Club Member December, 2016
  • Captain's Club Member February, 2017
  • #1 rep on team as new member of team July, 2016
  • Consistently generated $10-$15k in revenue each pay period
  • Sold a $75,000 cruise vacation package to a member
11/2012 to 04/2016
Inside Sales Associate Columbus College Of Art And Design Franklin County, OH,

Sold and brokered, via the consultative selling approach, internet, telephone, and television products and services to existing DISH television customers and to non-television customers. Resolve basic customer service issues to help facilitate sales.

 
  • #3 Broadband Rep for 2013
  • #2 Broadband Rep for Summer, 2013 sales contest
  • #3 Broadband Rep for March, 2014
  • #1 Broadband Rep for April, 2014
  • #2 Broadband Rep for July, 2014
  • #1 Broadband Rep for August, 2014
  • #1 Broadband Rep for November, 2014 Q4 Contest
  • #1 Broadband Rep for December, 2014
11/2011 to 11/2012
Admissions Counselor Freeman Health System Parsons, KS,

Interviewed and enrolled potential students over the telephone for online degree programs. Retained students who have been enrolled through building rapport and helping them achieve their educational goals. Created leads via referrals and company supplied internet leads.

  • Selected to the newly created Sharpshooter Program for developing managers. 
  • Exceeded team sales goals by 10-15%
11/2010 to 10/2011
Admissions Representative Freeman Health System Joplin, MO,

Interviewed and enrolled potential students locally, face-to-face, to attend an allied health career college. Retain students who have been enrolled through building rapport and helping them achieve their educational goals. Generated leads via referrals and company supplied internet leads.

 
  • Achieved student enrollment goals every month
  • Exceeded team sales goals 10 of 11 months
  • Was the #1 producer of the Sonography Degree program
05/2007 to 11/2010
Military Enrollment Counselor Summit Credit Union Baraboo, WI,

Enrolled potential students both locally, face to face, as well as throughout the country to attend college online. Retain students who have been enrolled through building rapport helping them achieve their educational goals. Generated leads via referrals and company supplied internet leads.

  • Earned the President's Circle Award in 2008 which afforded a company paid trip
  • Chosen to pioneer the newly created Military Division Enrollment Team in 2010
  • Exceeded team sales goals by 15% each start date in the newly created Department
2006 to 05/2007
Admissions Representative Bank Of America Corporation Des Moines, WA,

Implemented a consultative selling approach on all inbound and outbound calls. Contacted and enrolled potential students to discuss how their needs could be met with specific online and on campus degree programs. Retain students who have been enrolled by offering encouragement and positive motivation.

 
  • Exceeded team sales goals by 15-20% over and above the sales floor
  • Created strategies to increase enrollment rates which resulted in a 10% increase in monthly sales for those lesser performing reps
03/2004 to 10/2005
Mortgage Loan Officer Spartannash Roscommon, MI,

Originated and closed mortgage loans for a mortgage bank in the prime, sub-prime, and FHA markets nationwide. Used existing marketing programs to obtain clients, and customer service techniques to close and book loans.

 
  • Created strategies to grow customer base which resulted in a 15% increase in monthly sales through various target marketing techniques
  • Qualified for Summer Sales Conference in 2005 due to the surpassing of sales goals
11/1998 to 05/2001
Business Development Officer AMERIQUEST MORTGAGE CO City, STATE,

Originated mortgage applications by marketing collection agencies based referrals. Maintained these relationships via telephone and travel to local and out of state sites. Attended and participated in trade shows across the nation to market and attract new business contacts.

 
  • Qualified for Top Sales Rep contest trip to Hawaii in 1999
  • Qualified for Top Sales Rep Big Spin contest trip to Las Vegas in 1999
  • Qualified for Top Sales Rep contest trip to Hawaii in 2000
to
Assistant Customer Service Manager BENEFICIAL BANK City, STATE,

Assisted the Manager in daily customer service functions. Directed and managed the efforts of the Customer Service reps in their daily customer interactions. Pioneered a telemarketing campaign to solicit existing C.D. account holders to renew their investments, and to add more money to them.

  • Achieved a 85% customer renewal rate of C.D.'s
  • Generated an additional $298,000 in deposits in a declining market
to
Customer Service Representative, Collection Representative and lead Representative, and Telemarketing Supervisor MBNA AMERICA City, STATE,

Performed numerous banking functions over a six year period of time. Handled multiple customer service inquiries regarding credit accounts, collection efforts, supervision of collections and telemarketing representatives, worked in a satellite marketing center as a promotion.

 
  • Promoted to 120 day Collections Rep from increase of collection rates in an era where few were achieving collection goals
  • Promoted to Telemarketing Supervisor at a satellite office
  • Wrote all telemarketing scripts for the reps
  • Supervised one of the most successful teams at the center consistently month after month
to
Registered Representative and District Manager FIRST INVESTORS CORPORATION City, STATE,

Marketed and sold investment securities and life insurance products in the states of Delaware, Maryland, and New Jersey. Built a district and managed the efforts of Registered Representatives. Obtained the Series 6, Series 63 and Life Insurance licenses. Created strategies to grow customer wealth.

 
  • Instructed new hires the Series 6, Series 63 and Life Insurance licenses, achieved a 98% passing ratio
  • Implemented a new selling approach to make sales during the stock market crash of 1987, managed to increase sales by 25%
  • Created a district of Registered Representatives and was promoted to District Manager
Education
Expected in
Bachelor of Science: Criminal Justice/Pre Law
UNIVERSITY OF DELAWARE - Newark, DE
GPA:
Minor in Sociology
Expected in
: National Student Exchange Program
UNIVERSITY OF IDAHO - Moscow, ID
GPA:
Skills
Banking, consultation, credit, credit repair, client development, customer service, insurance, investments, marketing, mortgage loans-prime and sub-prime loans, negotiation skills, rapport building, selling, sales, securities, supervision, telemarketing, telephone, trade shows.
Activities and Honors
Series 6 License,1986-1989
Insurance License, Life and Health 1988

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Resume Overview

School Attended

  • UNIVERSITY OF DELAWARE
  • UNIVERSITY OF IDAHO

Job Titles Held:

  • Inbound Cruise Sales Representative
  • Inside Sales Associate
  • Admissions Counselor
  • Admissions Representative
  • Military Enrollment Counselor
  • Admissions Representative
  • Mortgage Loan Officer
  • Business Development Officer
  • Assistant Customer Service Manager
  • Customer Service Representative, Collection Representative and lead Representative, and Telemarketing Supervisor
  • Registered Representative and District Manager

Degrees

  • Bachelor of Science

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