Provided excellent customer service to brand members by selling unique cruise and land-based vacation packages. Implemented a consultative selling approach on all inbound and outbound calls. Manage member information completely and accurately for accurate transactional processing. Responded to all customer inquiries in a timely manner.
Sold and brokered, via the consultative selling approach, internet, telephone, and television products
and services to existing DISH television customers and to non-television
customers. Resolve basic customer service issues to help facilitate sales.
Interviewed and enrolled potential students over the telephone for online degree programs. Retained students who have been enrolled through building rapport and helping them achieve their educational goals. Created leads via referrals and company supplied internet leads.
Interviewed and enrolled potential students locally, face-to-face, to attend an allied health career college. Retain students who have been enrolled through building rapport and helping them achieve their educational goals. Generated leads via referrals and company supplied internet leads.
Enrolled potential students both locally, face to face, as well as throughout the country to attend college online. Retain students who have been enrolled through building rapport helping them achieve their educational goals. Generated leads via referrals and company supplied internet leads.
Implemented a consultative selling approach on all inbound and outbound calls.Contacted and enrolled potential students to discuss how their needs could be met with specific online and on campus degree programs. Retain students who have been enrolled by offering encouragement and positive motivation.
Originated and closed mortgage loans for a mortgage bank in the prime, sub-prime, and FHA markets nationwide. Used existing marketing programs to obtain clients, and customer service techniques to close and book loans.
Originated mortgage applications by marketing collection agencies based referrals. Maintained these relationships via telephone and travel to local and out of state sites. Attended and participated in trade shows across the nation to market and attract new business contacts.
Assisted the Manager in daily customer service functions. Directed and managed the efforts of the Customer Service reps in their daily customer interactions. Pioneered a telemarketing campaign to solicit existing C.D. account holders to renew their investments, and to add more money to them.
Performed numerous banking functions over a six year period of time. Handled multiple customer service inquiries regarding credit accounts, collection efforts, supervision of collections and telemarketing representatives, worked in a satellite marketing center as a promotion.
Marketed and sold investment securities and life insurance products in the states of Delaware, Maryland, and New Jersey. Built a district and managed the efforts of Registered Representatives. Obtained the Series 6, Series 63 and Life Insurance licenses. Created strategies to grow customer wealth.
Companies Worked For:
Job Titles Held: