LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking and reliable Customer Service Agent with strong ability in providing above and beyond customer service in a fast pace environment. Ability to quickly adapt to new systems and multi-task while effectively communicating with team members.

Skills
  • Verbal and Written Communication
  • Upbeat and Outgoing Attitude
  • Documentation and Reporting
  • Flexible Schedule
  • Online Order Processing
  • Decision Making
  • Attention to Detail
  • Customer Service
  • Payment Processing
  • Customer Seating
  • Team Member Motivation
Experience
In Store Shopper , 09/2022 to Current
Whole FoodsUpper St Clair, PA,
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Asked store associates for help locating missing products.
  • Alerted supervisor of out-of-stock merchandise.
  • Greeted customers and answered product or service questions.
  • Suggested comparable products to replace out-of-stock items.
  • Picked guest orders following specific requests.
Work From Home Customer Service Agent, 04/2022 to 07/2022
Sun Country AirlinesGulfport, MS,
  • Answered inbound customer calls and responded to inquiries.
  • Listened to client concerns and asked questions to better understand needs.
  • Documented customer information and activity in customer database.
  • Responded to billing questions by researching information.
  • Processed customer payments by entering credit card information in system.
  • Maintained composure and patience in dealing with aggressive customers.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
Personal Assistant to the Owner, 08/2003 to 12/2016
Shirley ValentinoCity, STATE,
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Managed household inventory and maintenance schedules.
  • Organized work projects around client's house.
  • Booked flights, hotel accommodations and ground transportation for smooth business travel.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Made travel arrangements for employee trips and conferences.
  • Cared for family pets, feeding and walking animals several times per day.
  • Performed various clerical tasks and organized office areas to promote productivity.
Airport Passenger Service Agent, 05/2007 to 03/2010
Jetblue Airways CorpCity, STATE,
  • Greeted crew members, flight attendants and passengers.
  • Collected baggage charges and accepted baggage for check-in.
  • Utilized PA system to announce departures and changes to landings.
  • Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
  • Coordinated with internal resources to process passenger information and dispatch flights on time.
  • Carried and operated radio or pager to communicate with airport personnel.
  • Assessed passenger's needs and abilities to deploy correct mobility equipment.
  • Upheld uniform and conduct guidelines to maintain professional appearance.
  • Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
  • Kept passengers informed by announcing important information about itineraries, flights and luggage.
  • Keyed passenger information into ticketing reservation system to process boarding passes.
  • Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
  • Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
  • Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
  • Processed reservations and issued travel and hotel vouchers.
Airport Passenger Service Agent, 03/2001 to 09/2003
Delta Air Lines, IncCity, STATE,
  • Processed reservations and issued travel and hotel vouchers.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
  • Interpreted identification labels and tags to properly route baggage and cargo.
  • Assisted passengers with reservations, ticketing and adjustments to itinerary.
  • Operated computerized system to handle ticketing and check-ins.
  • Keyed passenger information into ticketing reservation system to process boarding passes.
  • Kept passengers informed by announcing important information about itineraries, flights and luggage.
  • Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
  • Upheld uniform and conduct guidelines to maintain professional appearance.
Flight Crew Scheduler, 03/2000 to 01/2001
Legend AirlinesCity, STATE,
  • Utilized information-gathering techniques while analyzing and identifying implications to make correct planning and scheduling decisions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Handled and processed vacation and time off requests.
  • Utilized Sabre GDS to build flight lines from active flight schedules
  • Manned open time with appropriate crew complements
  • Communicated with dispatch, flight control, customer service and Crew Resources to ensure safe and on time flight departures.
  • Contacted crew members on reserve to fill open time flight lines
  • Calculated per-diem's for Inflight and Cockpit crew
Education and Training
High School Diploma: , Expected in 05/1993
James W. Martin High School - Arlington, TX
GPA:

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resume Strength

    Resume Overview

    School Attended

    • James W. Martin High School

    Job Titles Held:

    • In Store Shopper
    • Work From Home Customer Service Agent
    • Personal Assistant to the Owner
    • Airport Passenger Service Agent
    • Airport Passenger Service Agent
    • Flight Crew Scheduler

    Degrees

    • High School Diploma

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