- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Hardworking and reliable Customer Service Agent with strong ability in providing above and beyond customer service in a fast pace environment. Ability to quickly adapt to new systems and multi-task while effectively communicating with team members.
- Verbal and Written Communication
- Upbeat and Outgoing Attitude
- Documentation and Reporting
- Flexible Schedule
- Online Order Processing
- Decision Making
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- Attention to Detail
- Customer Service
- Payment Processing
- Customer Seating
- Team Member Motivation
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In Store Shopper , 09/2022 to Current
Whole Foods – Upper St Clair, PA,
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Asked store associates for help locating missing products.
- Alerted supervisor of out-of-stock merchandise.
- Greeted customers and answered product or service questions.
- Suggested comparable products to replace out-of-stock items.
- Picked guest orders following specific requests.
Work From Home Customer Service Agent, 04/2022 to 07/2022
Sun Country Airlines – Gulfport, MS,
- Answered inbound customer calls and responded to inquiries.
- Listened to client concerns and asked questions to better understand needs.
- Documented customer information and activity in customer database.
- Responded to billing questions by researching information.
- Processed customer payments by entering credit card information in system.
- Maintained composure and patience in dealing with aggressive customers.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
Personal Assistant to the Owner, 08/2003 to 12/2016
Shirley Valentino – City, STATE,
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Screened telephone calls and inquiries and directed as appropriate.
- Managed household inventory and maintenance schedules.
- Organized work projects around client's house.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Made travel arrangements for employee trips and conferences.
- Cared for family pets, feeding and walking animals several times per day.
- Performed various clerical tasks and organized office areas to promote productivity.
Airport Passenger Service Agent, 05/2007 to 03/2010
Jetblue Airways Corp – City, STATE,
- Greeted crew members, flight attendants and passengers.
- Collected baggage charges and accepted baggage for check-in.
- Utilized PA system to announce departures and changes to landings.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Carried and operated radio or pager to communicate with airport personnel.
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Keyed passenger information into ticketing reservation system to process boarding passes.
- Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
- Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Processed reservations and issued travel and hotel vouchers.
Airport Passenger Service Agent, 03/2001 to 09/2003
Delta Air Lines, Inc – City, STATE,
- Processed reservations and issued travel and hotel vouchers.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Interpreted identification labels and tags to properly route baggage and cargo.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Operated computerized system to handle ticketing and check-ins.
- Keyed passenger information into ticketing reservation system to process boarding passes.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Upheld uniform and conduct guidelines to maintain professional appearance.
Flight Crew Scheduler, 03/2000 to 01/2001
Legend Airlines – City, STATE,
- Utilized information-gathering techniques while analyzing and identifying implications to make correct planning and scheduling decisions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Handled and processed vacation and time off requests.
- Utilized Sabre GDS to build flight lines from active flight schedules
- Manned open time with appropriate crew complements
- Communicated with dispatch, flight control, customer service and Crew Resources to ensure safe and on time flight departures.
- Contacted crew members on reserve to fill open time flight lines
- Calculated per-diem's for Inflight and Cockpit crew
High School Diploma: , Expected in 05/1993
James W. Martin High School - Arlington, TX
GPA:
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