, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hardworking and reliable Customer Service Agent with strong ability in providing above and beyond customer service in a fast pace environment. Ability to quickly adapt to new systems and multi-task while effectively communicating with team members.
Skills
Verbal and Written Communication
Upbeat and Outgoing Attitude
Documentation and Reporting
Flexible Schedule
Online Order Processing
Decision Making
Attention to Detail
Customer Service
Payment Processing
Customer Seating
Team Member Motivation
Experience
In Store Shopper , 09/2022 to Current Whole Foods – Upper St Clair, PA,
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Satisfied customers with quick, accurate service under tight deadlines.
Asked store associates for help locating missing products.
Alerted supervisor of out-of-stock merchandise.
Greeted customers and answered product or service questions.
Suggested comparable products to replace out-of-stock items.
Picked guest orders following specific requests.
Work From Home Customer Service Agent, 04/2022 to 07/2022 Sun Country Airlines – Gulfport, MS,
Answered inbound customer calls and responded to inquiries.
Listened to client concerns and asked questions to better understand needs.
Documented customer information and activity in customer database.
Responded to billing questions by researching information.
Processed customer payments by entering credit card information in system.
Maintained composure and patience in dealing with aggressive customers.
Documented customer correspondence in CRM to track requests, problems and solutions.
Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
Personal Assistant to the Owner, 08/2003 to 12/2016 Shirley Valentino – City, STATE,
Organized personal and professional calendars with reminders for upcoming meetings and events.
Screened telephone calls and inquiries and directed as appropriate.
Managed household inventory and maintenance schedules.
Organized work projects around client's house.
Booked flights, hotel accommodations and ground transportation for smooth business travel.
Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Made travel arrangements for employee trips and conferences.
Cared for family pets, feeding and walking animals several times per day.
Performed various clerical tasks and organized office areas to promote productivity.
Airport Passenger Service Agent, 05/2007 to 03/2010 Jetblue Airways Corp – City, STATE,
Greeted crew members, flight attendants and passengers.
Collected baggage charges and accepted baggage for check-in.
Utilized PA system to announce departures and changes to landings.
Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
Coordinated with internal resources to process passenger information and dispatch flights on time.
Carried and operated radio or pager to communicate with airport personnel.
Assessed passenger's needs and abilities to deploy correct mobility equipment.
Upheld uniform and conduct guidelines to maintain professional appearance.
Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
Kept passengers informed by announcing important information about itineraries, flights and luggage.
Keyed passenger information into ticketing reservation system to process boarding passes.
Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
Processed reservations and issued travel and hotel vouchers.
Airport Passenger Service Agent, 03/2001 to 09/2003 Delta Air Lines, Inc – City, STATE,
Processed reservations and issued travel and hotel vouchers.
Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
Interpreted identification labels and tags to properly route baggage and cargo.
Assisted passengers with reservations, ticketing and adjustments to itinerary.
Operated computerized system to handle ticketing and check-ins.
Keyed passenger information into ticketing reservation system to process boarding passes.
Kept passengers informed by announcing important information about itineraries, flights and luggage.
Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
Upheld uniform and conduct guidelines to maintain professional appearance.
Flight Crew Scheduler, 03/2000 to 01/2001 Legend Airlines – City, STATE,
Utilized information-gathering techniques while analyzing and identifying implications to make correct planning and scheduling decisions.
Prioritized and organized tasks to efficiently accomplish service goals.
Handled and processed vacation and time off requests.
Utilized Sabre GDS to build flight lines from active flight schedules
Manned open time with appropriate crew complements
Communicated with dispatch, flight control, customer service and Crew Resources to ensure safe and on time flight departures.
Contacted crew members on reserve to fill open time flight lines
Calculated per-diem's for Inflight and Cockpit crew
Education and Training
High School Diploma: , Expected in 05/1993 James W. Martin High School - Arlington, TX GPA:
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