Detailed Assistant Store Manager well-known for creating eye-catching merchandise displays which boosted revenue. Reliable and dedicated with excellent interpersonal skills.
Smart employee dedicated to providing exemplary customer service and engagement. Honest and punctual professional with human and professional talents.
Reliable and punctual Sales Associate possessing excellent work ethic and more than 3 years in retail. Areas of expertise include inventory, cash management and exceptional customer service.
Retail Sales Associate versed in merchandising, display design and customer relations.
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.
Goal-driven Assistant Store Manager with 3-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in controlling inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.
- POS systems operations
- Stock management
- Customer relations
- Merchandising
Silver Spring, MD, 10/2018 - Current
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
- Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of zebra scanner to avoid mishaps.
- Prepared products, including soft and hardline products for shipping according to company specifications.
- Attended company safety meetings and implemented new measures, which resulted in a decrease in warehouse accidents.
- Packaged items with appropriate materials to prevent damage during shipping.
- Unloaded merchandise from delivery trucks quickly and efficiently.
- Accurately keyed in data for packages into computer system using handheld scanners, averaging 70 packages per shift.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Used RF scanner to pick items from bins and complete orders.
- Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
- Stacked, organized and palletized packages for efficient storage and movement.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Placed products on conveyors for final wrapping and shipment.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Identified unsafe materials within packages and notified proper personnel.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
Houston, TX, 05/2018 - 06/2019
- Packaged items with appropriate materials to prevent damage during shipping.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Prepared products, including refrigerated and perishabels for shipping according to company specifications.
Bentley, KS, 02/2016 - 11/2017
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assessed, optimized and elevated operations to target current and expected demands.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Mentored team on effective upselling and cross-selling techniques.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Clarkston, WA, 11/2004 - 03/2012
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
- Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices.
- Automated document flow by maintaining coaching and developing sessions, time-off requests and payroll data into database.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
- Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Mediated issues between agents through use of professional skills to promote quick resolution.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Maintained files and records for Tracfone clients and observed all safety protocols to prevent breaches and misuse of data.
- Interfaced with cross-functional support groups to manage daily operations.
- Evaluated employee job performance and motivated staff to improve productivity.
- Delivered constructive call process feedback.
- Guided employees through routine and complex administrative situations with decisive but motivational approach.
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School Attended
- Colegio Santa Teresa De Jesus
Job Titles Held:
- In Store Shopper
- Order Filler
- Assistant Store Manager
- Call Center Supervisor
Degrees
- High School Diploma
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