in home expert manager resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Energetic and optimistic customer service representative with over 3 years of professional experience assisting customers in solving complex issues. i am also well versed in a Sales associate role. Highly motivated , hardworking individual with integrity, loyalty, and experience. Seeking a position in which my acquired skills and knowledge can be used to mutual advantage. My solid background and experience can be extremely valuable in your endeavors. I desire a position with career growth opportunity.
Skills
Interpersonal skills
Conflict Resolution
Team work skills
Customer service skills
Fast learner
Computer typing skills, (25wpm)
Detail Oriented
Outstanding Communication Skills
Work History
In Home Expert Manager, 09/2020 to 05/2021 Walser Automotive Group – Minneapolis, MN,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided information regarding charge accounts and loyalty programs.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Investigated and resolved accounting, service and delivery concerns.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Consultant, 12/2019 to 09/2020 50 Floor – Taylor, MI,
Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Created detailed sales presentations to communicate product features and market data.
Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Responded to telephone and in-person requests for information.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Maximized customer retention by resolving issues quickly.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained organized, presentable merchandise to drive continuous sales.
Provided sales and customer service assistance to walk-in traffic
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Stayed knowledgeable on the latest product innovations and technological advancements through continuous training.
Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
Patient Access Specialist ER, 09/2016 to 12/2019 Lafayette General – City, STATE,
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Performed patient pre-admission, admission, transfer and discharge activities.
Prepared patient identification band and completed admissions papers.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Followed document protocols to safeguard confidentiality of patient records.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Helped address client complaints through timely corrective actions and appropriate referrals.
Customer Service Representative, 08/2013 to 09/2016 Lowes Home Improvment – City, STATE,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with minimal wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Cultivated customer loyalty, promoted repeat business and improved sales.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Offered advice and assistance to customers, paying attention to special needs or wants.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sought ways to improve processes and services provided.
Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science: Biology, Expected in 12/2022 to University of Louisiana At Lafayette - Lafayette, LA, GPA:
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