Enthusiastic store manager with over 5 years of experience supervising staff in a sales settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Skills
My skills and expertise have allowed me to achieve outstanding sales results, not only meeting but exceeding sales
Goals and quotas.
Team leadership
Strong multi-tasking
Dependable and reliable
Scheduling knowledge
Spanish speaking
Decision-making skill
Strategic Selling
Personable
People-oriented
Work History
Store Manager, 10/2021 to 09/2022 Trane Technologies – Allentown, PA,
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
In Home Expert - Account Manager , 06/2019 to 03/2021 Pharmavite – Valencia, CA,
Capitalized on emerging trends in customer preferences and marketplaces.
Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Engaged with customers to effectively build rapport and lasting relationships.
Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
Upsold customers by recommending accessories and promotions to increase revenue.
Accepted and processed payments and purchases for new equipment using POS system.
Listened to customer needs and desires to identify and recommend optimal products.
Increased monthly sales 50% by recommending seasonal promotions, including buy one get one sales, rebates and limited time offers.
Store Manager, 04/2016 to 03/2019 Honeywell – Massachusetts, MA,
Rotated merchandise and displays to feature new products and promotions.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Created work schedules according to sales volume and number of employees.
Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Managed, hired and developed top talent to strengthen workflow and productivity.
Developed new store location from ground up by hiring and training efficient team.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Conceptualized and implemented effective strategies to maintain profit at 120% or greater.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Team Lead, 10/2012 to 02/2016 Sprint Store By PWP Wireless – City, STATE,
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Represent company at trade association meetings to promote products.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor customer preferences to determine focus of sales efforts.
Resolve customer complaints regarding sales and service.
Assign employees to specific duties.
Instruct staff on how to handle difficult and complicated sales.
Inventory stock and reorder when inventory drops to a specified level.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Lead Sales Representative, 10/2009 to 05/2012 Company Name – City, State,
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Prepare sales slips or sales contracts.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security
practices.
Maintain records related to sales.
Demonstrate use or operation of merchandise.
Inventory stock and requisition new stock.
Exchange merchandise for customers and accept returns.
Clean shelves, counters, and tables.
Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits.
Education
: , Expected in CALIFORNIA STATE UNIVERSITY, SAN BERNARDINO - San Bernardino, California GPA:
Majored in Business
High School Diploma: , Expected in 06/2005 West Valley High School - Hemet, CA GPA:
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