Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic store manager with over 5 years of experience supervising staff in a sales settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

  • My skills and expertise have allowed me to achieve outstanding sales results, not only meeting but exceeding sales
  • Goals and quotas.
  • Team leadership
  • Strong multi-tasking
  • Dependable and reliable
  • Scheduling knowledge
  • Spanish speaking
  • Decision-making skill
  • Strategic Selling
  • Personable
  • People-oriented
Work History
Store Manager, 10/2021 to 09/2022
Trane TechnologiesAllentown, PA,
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
In Home Expert - Account Manager , 06/2019 to 03/2021
PharmaviteValencia, CA,
  • Capitalized on emerging trends in customer preferences and marketplaces.
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Increased monthly sales 50% by recommending seasonal promotions, including buy one get one sales, rebates and limited time offers.
Store Manager, 04/2016 to 03/2019
HoneywellMassachusetts, MA,
  • Rotated merchandise and displays to feature new products and promotions.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Created work schedules according to sales volume and number of employees.
  • Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Managed, hired and developed top talent to strengthen workflow and productivity. 
  • Developed new store location from ground up by hiring and training efficient team.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Conceptualized and implemented effective strategies to maintain profit at 120% or greater.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Team Lead, 10/2012 to 02/2016
Sprint Store By PWP WirelessCity, STATE,
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Represent company at trade association meetings to promote products.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor customer preferences to determine focus of sales efforts.
  • Resolve customer complaints regarding sales and service.
  • Assign employees to specific duties.
  • Instruct staff on how to handle difficult and complicated sales.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Lead Sales Representative, 10/2009 to 05/2012
Company NameCity, State,
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Prepare sales slips or sales contracts.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Demonstrate use or operation of merchandise.
  • Inventory stock and requisition new stock.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
  • Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits.
: , Expected in
  • Majored in Business
High School Diploma: , Expected in 06/2005
West Valley High School - Hemet, CA
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  • West Valley High School

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  • In Home Expert - Account Manager
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  • Team Lead
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  • High School Diploma

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