- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Enthusiastic store manager with over 5 years of experience supervising staff in a sales settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
- My skills and expertise have allowed me to achieve outstanding sales results, not only meeting but exceeding sales
- Goals and quotas.
- Team leadership
- Strong multi-tasking
- Dependable and reliable
- Scheduling knowledge
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- Spanish speaking
- Decision-making skill
- Strategic Selling
- Personable
- People-oriented
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Store Manager, 10/2021 to 09/2022
Trane Technologies – Allentown, PA,
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
In Home Expert - Account Manager , 06/2019 to 03/2021
Pharmavite – Valencia, CA,
- Capitalized on emerging trends in customer preferences and marketplaces.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased monthly sales 50% by recommending seasonal promotions, including buy one get one sales, rebates and limited time offers.
Store Manager, 04/2016 to 03/2019
Honeywell – Massachusetts, MA,
- Rotated merchandise and displays to feature new products and promotions.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Created work schedules according to sales volume and number of employees.
- Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Developed new store location from ground up by hiring and training efficient team.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Conceptualized and implemented effective strategies to maintain profit at 120% or greater.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Team Lead, 10/2012 to 02/2016
Sprint Store By PWP Wireless – City, STATE,
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Represent company at trade association meetings to promote products.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor customer preferences to determine focus of sales efforts.
- Resolve customer complaints regarding sales and service.
- Assign employees to specific duties.
- Instruct staff on how to handle difficult and complicated sales.
- Inventory stock and reorder when inventory drops to a specified level.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Lead Sales Representative, 10/2009 to 05/2012
Company Name – City, State,
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Prepare sales slips or sales contracts.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security
practices.
- Maintain records related to sales.
- Demonstrate use or operation of merchandise.
- Inventory stock and requisition new stock.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
- Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits.
: , Expected in
CALIFORNIA STATE UNIVERSITY, SAN BERNARDINO - San Bernardino, California
GPA:
High School Diploma: , Expected in 06/2005
West Valley High School - Hemet, CA
GPA:
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