In Home Care Attendant resume example with 10 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Supportive Attendant with passion for working with all individuals. Compassionate and dedicated to enable others to have highest quality of life. Certified in CNA, Medicine Aide, CPR, and AED/First Aid. Personable and dedicated Customer Service Representative with extensive experience in Retail Sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Effective Shift Lead with 9 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Skills
Team management
Organization
Communications
Customer service
Behavior redirection
Case management experience
Client documentation
Knowledge of state regulations
Experience
In-Home Care Attendant, 05/2011 - Current Trinity Health Corporation – Bensalem, PA,
Completed household duties, including washing dishes, laundry, floors, changing bed linens and sanitizing bathrooms.
Contributed to patient's independence by teaching skills needed for daily living, such as meal prep and financial planning.
Arranged transportation for patient to assist with non-medical errands, including banking and grocery shopping.
Followed doctor and nurse instructions for medication management and charting of vital signs.
Accompanied patient to doctor appointments and assisted with transportation arrangements.
Assisted patient with daily living tasks, including grooming, bathing, dressings, foot and nail care.
Established safe and clean area for patient by organizing personal items and removing trash and waste.
Collaborated with patient and doctors, creating daily meal plans that focused on individual nutritional and dietary needs.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Planned optimal meals based on established nutritional plans.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Delivered high level of assistance with cooking, meal preparation and shopping.
Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Facilitated best care by developing strong and trusting rapport with patient.
Improved patient outlook and daily living through compassionate care.
Stayed up to date on store promotions, payment policies and security practices.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Educated customers on product and service offerings.
Recommended optimal merchandise based on customer needs and desires.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended merchandise to customers based on needs and preferences.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Communicated with customers about clothing, footwear, and jewelry offerings, including policies, restrictions and refund policies.
Collaborated with others to discuss new sales opportunities in footwear.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Education and Training
GED: , Expected in 08/2011 - Salem AEL/GED - Salem, Missouri, GPA:
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