LiveCareer-Resume

impound coordinator recovery specialist resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Experienced auto finance/insurance associate versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Highlights
  • High customer service standards
  • Strong problem solving ability
  • Negotiation competency
  • Dedicated to process improvement
  • Employee relations specialist
  • Troubleshooting skills


Education
Desert Hills High School Gilbert, AZ Expected in 2004 High School Diploma : - GPA : Graduated a year early as a junior.
Accomplishments
Managed call flow with up to 15 calls in queue per minute.
 
Moved up departments at an efficient rate.
 
Consistent top performer.
 
Licensed insurance producer in the state of Arizona.
Experience
Bridgecrest - Impound Coordinator/Recovery Specialist
City, STATE, 02/2014 -
Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations. Contact or attempt contact with customers who are delinquent. Also, to use skip tracing tools to find vehicles that have been charged off. Currently in charge of all vehicles that have been impounded. Contacting police departments and repair facilities to negotiate fees to have vehicles tranported to auction. Maintain a positive working relationship with the Loan Servicing and Recovery Team.
State Farm Insurance - Insurance Sales and Customer Support
City, STATE, 06/2012 - 01/2014

Make sure all policy holders are happy with polices and be able to answer any questions they might have. Licensed to sell auto, home and commercial insurance polices.

Bank Of America Home Loans - Foreclosure/Loan Modifications
City, STATE, 05/2011 - 06/2012
Assisted home owners in retention of their homes. Worked with modifications such as the Making Home Affordable program. 

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Resume Overview

School Attended

  • Desert Hills High School

Job Titles Held:

  • Impound Coordinator/Recovery Specialist
  • Insurance Sales and Customer Support
  • Foreclosure/Loan Modifications

Degrees

  • High School Diploma

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