Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

In today's highly competitive and fast-paced market, organizations need strong and aggressive leadership to meet ever-changing business development goals. I have the desire to build and maintain long term relationships with customers, and champion the belief that technology can improve the quality of life. I am certain I can contribute this level of performance to your team, and I invite you to consider my qualifications.

  • Experience 5+ years of sales/technical/capital medical equipment/ project implementation
  • Results - Acknowledge for driving annual revenue growth
  • Performance - Recipient of Medtronic Spark Plug Award & EMAX Award
  • I am accomplished sales strategist and solution-oriented person who thrives in challenging fast-paced environment where my performance directly impacts the bottom line. In addition, I have solid organizational leadership and decision-making skills that can make an immediate contribution to your operations and business development.
09/2012 to Current
Implementation Project Manager Addepar New York, NY,

Manage implementation, acting in the role of project manager and functional consultant. Activities include: leading project calls, understanding and analyzing client business requirements, providing guidance on optimal configuration options to meet client needs, managing third-party and Concur integrations (e.g. – credit cards, direct reimbursement to employees, direct payments to vendors), training clients and preparing for deployment of service to employees – all within defined time frame of completion

Deliver training/knowledge to clients around imports and extracts in/out of Concur’s services. Collaborate with assigned Concur Technical Consultant to ensure set-up of FTP/PGP for clients and deliver training on imports/extracts

Successfully manage multiple/simultaneous implementations by continually motivating clients, ensuring project timelines are met, and client and/or partner issues are addressed

Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early

Quickly ramp-up on new releases and product functionality to ensure successful implementation of these features for clients

Collaborate with other members of the implementation team to develop and deliver web-based training/presentations covering a range of service topics

Contribute to special projects as needed to ensure successful service deployments, improved internal processes/methodologies and on-going retention/satisfaction of client base

04/2007 to 09/2012
Functional Consultant Hotschedules Austin, TX,

Provide contributions to Concur’s project methodology and document library which includes development of new documents/processes as well as updates to existing documents/processes

Represent the Department on cross-functional teams

Mentor new Consultants that join the department

Ability to lead client training, design and knowledge transfer sessions both remote and on-site

Communicate "best practice" recommendations based on prior experiences, and effectively troubleshoot and solve client issues caused by unique client circumstances or software/hardware issues

Gather functional and business requirements from client and translate into a reporting solution design according to client needs and scope of Concur products/services

Provide business acumen for external clients and strive to understand the business problem we are solving in order to best configure the system and exceed client expectations

Liaison with client team members and Concur internal resources to ensure understanding and clear communications

Support client's testing cycles - research complex customer problems, issues, and circumstances and provide recommendations, alternatives, and risk assessments

04/2006 to 03/2007
Solutions Account Management Assurant Tucson, AZ,

Assume primary leadership for the implementation of assigned target accounts

Build and maintain deep understanding of implementation stages

Provide account management resource for field sales strategic service and solution opportunity management

Develop and maintain strong relationships with customers representatives and field management to enable success

Work independently across functions, including Marketing, Services, Sales Support, Engineers, Legal and Finance to address business needs

Coordinate site evaluations, product placement, training and maintenance of equipment

Respond to incoming inquires from Distribution partners

04/2005 to 04/2006
Associate Market Development Specialist Gms Milton, FL,

Participate and contribute in market research to determine the continued application and future opportunity of existing products in current markets

Research to better understand product related competitive issues

    Developed estimates regarding market share and relative competitive positioning

    Provide support to the field sales effort to include: product/sales training, technical support for product function, product/competitive positioning, account strategy and product clinical evaluations

    Recommended pricing in assigned market and review product manager price proposals for new products

    Serve on cross-business unit task force and cross-fictional project teams to resolve specific business problems

    08/2004 to 04/2005
    Inside Sales Consultant Brinks Tucson, AZ,

    Phone Sales of medical capital equipment and accessories

    Follow up and qualify website, show, magazine and inbound referral leads

    Lead generation, quote and literature requests

    Work with Marketing and Field Sales to create campaigns

    Educate customers on features and benefits

    Cover open field territories by phone(responding to messages, working with district manager on managing customer requests

    03/2001 to 08/2004
    Quote Specialist Medtronic Physio - Control City, STATE,

    Process incoming quote request and advise sales consultants on company established policies and procedures

    Responsible for promoting and sustaining positive relations with external and internal customers

    Recipient of MERS Spark Plug award for going over and beyond department duties

    04/2000 to 02/2001
    Sales Support Microsoft City, STATE,

    Responsible for education customers on technical support options

    Activate warranty support for appropriate software

    Effectively able to sell technical support options to customers without free support

    Promoted to tier three OEM sales customer support

    Expected in 1996
    Certificate: Phlebotomy
    TVI/UNM - Albuquerque, NM
    Expected in 1994
    High School Diploma: General Studies
    Moriarty High School - Albuquerque, NM

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