Dynamic, passionate , team oriented leader with proven ability to lead by influence and example over multiple roles and levels of experience in fast pace high stress complex environments. Excited about developing, innovating and executing plans, strategies and programs while collaborating with peers and Client stakeholders to build strong relationships and drive quantifiable results.
Skills
Waterfall methodology
Business Development
Business planning
Project planning and development
Google Suite
Microsoft Suite
Data Analysis
Leadership
Empathy
Time Management
Communication
Work History
Implementation Project Manager , 03/2020 - Current Adp – San Francisco, CA,
Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Resolved implementation and operation issues with product manufacturers.
Lead in depth discovery sessions during project planning to understand eCommerce business requirements, timeline and budget to be able to scope out solutions specific to BigCommerce platform capabilities.
Successfully develop and execute project plans and strategy while managing project timelines, scope, stakeholders and budgets for up to 20 projects at a time.
Enterprise Client Success Manager , 04/2019 - 03/2020 Mccormack Baron Management Inc. – Los Angeles, CA,
Maintain complete ownership over assigned Book of Business of 50 top tier Enterprise customers.
Responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention.
Serve as trusted advisor for clients, partners and internal team members to build strong reference-able working relationships.
Conduct strategic business reviews on a quarterly basis to implement and goals and drive eCommerce business growth
Psychological Operations Specialist , 12/2011 - 12/2019 United States Army – City, STATE,
Created weekly operational plans to operate high risk detention facility to develop and maintain 24/7 safety and security in an austere and hostile location.
Successfully organized and trained 120 soldiers in pilot program that implemented new standards for qualifications in marksmanship, physical fitness and detention facility operations
Assisted and supervised teams of nine in the dissemination of broadcast information via television, radio, internet, and newspaper media in support of “Operation Beyond the Horizon” as a part of the 344th TAC OPS..
Collaborated with different branches of service to establish communication, planning and training goals and ensure safety and security while on missions within hostile areas of operations.
Presented weekly State of the Office to Joint Leadership in Guantanamo Bay, Cuba and Department of Defense Representatives to explain all activity, facility issues and propose operational changes.
Area Manager, 02/2016 - 04/2019 Enterprise Holdings – City, STATE,
Planned operations to meet established schedules, factoring in order demands and business forecasts.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Managed overall operations at 5 National/Alamo locations in New York City, 65 total employees and managed 700 vehicle inventory to successfully operate within monthly budgets ranging from $95,000-$105,000
Monthly 1x1’s to mentor teams of 13 in 5 locations on three levels of experience at Enterprise and National/Alamo to set career goals and expectations for Management Trainee, Assistant Managers and Branch Managers.
Organized daily Peak Sales Plans to maximize customer experience and Employee interaction at 3 major Urban Outfitters locations raising store revenue by 40%, 2 Enterprise Car Rental Branches and 5 National/Alamo locations resulting in increased Customer Service scores by 32%.
Education
Bachelor of Arts: Marketing Communications , Expected in 05/2014 - Saint Johns University - Queens, NY, GPA:
Accomplishments
Customer Service Cup – Awarded seven (7) concurrent months for managing a Rental Branch with the highest Customer Service score in New York City with top performing Sales Employees.
Leadership Award: For demonstrating ability to develop, drive and communicate plans of action, lead by example, influence and problem solve in high stress environments.
Meritorious Service Medal: For successfully maintaining safe, secure, care, custody and control of detainees and soldiers while acting as Assistant Watch Commander of detention facility in Guantanamo Bay, Cuba.
Warrior Hall of Fame: Inducted for having achieved perfect scores in all exams, tasks and leadership roles while stationed in Ft. Leonard Wood at the Military Police Academy.
Army Commendation Medal: For successfully developing, overseeing and executing high level security plans of action to safeguard DOD officials with no incidents.
Affiliations
Project Management Institute
B:United: Veteran & First Responder resource group
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