Implementation Project Manager Resume Example EGENCIA, BUSINESS TRAVEL Expedia, Inc

IMPLEMENTATION PROJECT MANAGER

Professional Summary

Highly motivated professional with proven success in the management, development and implementation of complex projects as well as skills in analysis, supervision, time management, negotiations, providing effective feedback and follow up, scheduling, and facilitation. Has strong experience in project management and product development of travel industry technology advancements. A creative team player who has exceptional verbal and written communication skills, with administrative and problem solving talents plus a commitment to quality, a strong work ethic and ability to work independently.

Skills

Excellent communication skills
Enterprise technologies
Project planning and development
Self-motivated
Process implementation
Extremely organized

Full lifecycle development
Working with shifting priorities
Managing multiple projects simultaneously
Team player
Documentation

Work History

Implementation Project Manager, 10/2015 to 08/2016
EGENCIA, BUSINESS TRAVEL - Expedia, Inc – Chicago, IL

Manage the migration of several Orbitz for Business Customers to Egencia.com.
Oversee on-time delivery of all aspects of Egencia.com implementation including site build.
Maintain project deliverables to meet our client expectations as well as Egencia's objectives.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Implementation Project Manager, 04/2015 to 10/2015
ORBITZ – Chicago, IL

Responsible for driving all aspects of implementing Orbitz for Business for Global clients.
Our client is expecting the management of their projects and understanding of web site implementation and custom software development.
This role requires the capacity to manage multiple projects in a fast paced environment, manage customer expectations, navigate global cultures, assess and mitigate risks and ensure on-time and high quality delivery.
Interface directly with global business travel customers and their designated Travel Management Company to communicate Orbitz for Business' implementation/migration process, set and manage expectations and oversee relationship during implementation.
Work with our Product team(s) when necessary to convey development changes that are required to meet customer requirements.
Oversee on-time delivery of all aspects for Orbitz Worldwide implementation including site build, fulfillment operations and product development.
Maintain contract deliverables to meet our client expectations.
Site build project and fulfillment configuration duties for international locations.
Represent Implementation Department interests including bug triage, product enhancement design and development projects.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Application Verification Engineer, 01/2011 to 01/2013
TRAVELCLICK – Schaumburg, IL

Responsible for ensuring the quality and stability of the software release candidates across all applications that make up iHotelier.
Works with multiple departments to understand the agreed upon business and functional requirements.
Guides offshore testing resources to create test cases and scenarios which ensures delivery of quality products that meet customer business needs.
Provides assistance for preparation of various learning materials.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

Business Analyst, 01/2006 to 12/2010
TRAVELCLICK – Schaumburg, IL

Examines existing business models and the flow of data in various hotel booking engines and incorporates it into the reporting capabilities and functionality.
Design new IT solutions to improve business efficiency and accuracy of provided data.
Work closely with developers to ensure technical compatibility and user satisfaction.
Create logical and innovative solutions to customer service.
Draft a testing schedule and test cases for the complete system.
Oversee the implementation of new data providers.
Provide training to developers of the various reporting applications.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Aligned office departments and increased inter-department communication and data sharing.
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.

Consultant/Contractor, 05/2005 to 01/2006
TRAVELCLICK – Schaumburg, IL

Tested technology, products and reports thathelp hotels optimize revenue in the electronic marketplace in preparation for successful implementations.
Identified critical development issues that could negatively impact deployment plan.
Draft a testing schedule and test cases.
Oversaw the implementation of new data providers.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Product Implementation Manager, 08/2000 to 12/2002
GALILEO INTERNATIONAL – Rosemont, IL

Coordinated tasks required to implement new enhancements and products for the Apollo Computer Reservations System during complete product life-cycle.
Formulated project plans and managed priorities for several major implementations, effectively meeting project goals and timelines as well as remaining within cost constraints.
Identified critical development issues that could negatively impact deployment plan.
Provided development and marketing organizations with continuous informational and training needs of US sales & service organization in order to obtain more effective operative implementation strategies.
Drafted all communications and marketing materials to support efforts of sales and service organization for core system products and enhancements.
Coordinated beta testing to comply with marketing criteria, including communicating instructions and expectations to participants, gathering feedback and summarizing results for determining deployment strategy for several projects resulting in successful implementations.
Provided setup and support at national trade shows ensuring maximum product exposure.

Contract Specialist Manager, 02/2000 to 08/2000
GALILEO INTERNATIONAL – Rosemont, IL

Managed a department of 17 who produced contracts and placed projects for equipment installations for US travel agencies.
Streamlined contract preparation and equipment ordering process effectively eliminating a 500 contract/project backlog during a 5 month period.
Increased staff and established mentoring program, effectively enhancing the new hire training program.
Revised staff training program, reducing learning period from 9 months to 4.
Developed and implemented quality control process, increasing accuracy of contracts and reducing staff error ratio from 60% to 5%.

Sr Product Associate - Airline Products, 07/1999 to 02/2000
GALILEO INTERNATIONAL – Rosemont, IL

Implemented products and enhancements as well as airline industry mandates related to global travel agency operations.
Also directly responsible for accurate data transmissions for select airline products and services.
Interfaced with airline vendors.
Prepared justifications for new enhancements and products for the Apollo and Galileo Computer Reservations Systems.
Tested and monitored message traffic, ensuring overall accuracy.
Kept current with industry meetings and directives related to airline messaging protocol.

Sr Contract Specialist - Legal, 01/1995 to 01/1999
GALILEO INTERNATIONAL – Rosemont, IL

Reviewed custom contract language requests, drafted contract language and monitored contract compliance for US travel agencies leasing the Apollo Computer Reservations System.
Prepared damages claims and secured damage amounts and monies owed in excess of $2.5 million.
Performed paralegal responsibilities to support internal attorneys and outside counsel on litigation cases.
Assisted US sales organization and US travel agency customers with understanding contract terms and conditions, ensuring more effective contract negotiations.

Project Manager, 01/1994 to 01/1995
APOLLO TRAVEL SERVICES – Rolling Meadows, IL

Developed and implemented internal database containing confidential cost and revenue information for customers.
Also defined reporting requirements.
Key contributor to successful pilot program that identified and analyzed costs of leasing Apollo Computer Reservations System to customers.
Program was expanded to include more than 10,000 customers and was marketed externally.
Synchronized five internal databases, ensuring accuracy of data.
Assisted with development of new vehicle to update data more efficiently and effectively.
Provided train-the-trainer sessions for national launch of new database.

Education

MBA: Marketing Information Systems, Roosevelt University - Chicago, IL

Bachelor of Science: Business Administration Marketing Statistics, University of Denver - Denver, CO
Business Administration Marketing Statistics

Resume Overview

Companies Worked For:

EGENCIA, BUSINESS TRAVEL - Expedia, Inc
ORBITZ
TRAVELCLICK
GALILEO INTERNATIONAL
APOLLO TRAVEL SERVICES

School Attended

Roosevelt University
University of Denver

Job Titles Held:

Implementation Project Manager
Application Verification Engineer
Business Analyst
Consultant/Contractor
Product Implementation Manager
Contract Specialist Manager
Sr Product Associate - Airline Products
Sr Contract Specialist - Legal
Project Manager

Degrees

MBA : Marketing Information Systems ,
Bachelor of Science : Business Administration Marketing Statistics ,

Implementation Project Manager Resume Example

Resume Score: 70%

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