Implementation Project Manager resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Overview

Dedicated Account and Project Manager, focused on growing and maintaining a loyal client base ensuring that both my client and company goals are not only met, yet exceeded.

  • Strategic account management
  • Strong communicator
  • Effective team player/builder
  • Consultative selling
  • Product training and placement
  • Technology savvy
  • Exceptional service skills
  • Savvy negotiator
  • Strong organization skills
  • Cheerful and energetic
09/2010 to Current
Implementation Project Manager Adp Kansas City, MO,

Managing the implementation of all MC Accenture software, for new and existing clients. Duties include: needs analysis and business requirement review, issue research and resolution, learning and assimilating new technologies and techniques on a rapid basis, including the training on, and understanding of, release enhancements of our software. My daily work management involves balancing multiple high-priority requests and issues, which are appropriately handled based on stakeholder needs. Continual focus is put towards software configuration and understanding third-party vendor systems, to ensure all products are fully functional for each client. My highest priority is client success and satisfaction and that is facilitated via weekly status calls, working sessions as appropriate, and account management and support via regular correspondence and on-site client visits.

04/2008 to 09/2010
Account Manager Vestracare Valley Stream, NY,

Account management for assigned clients nationwide. Focus on building and maintaining strong partnerships, while offering enhanced business solutions and support on an ongoing basis. Providing optimal service to each client, via means of issue resolution and high level guidance on best business practices.

04/2007 to 04/2008
Partner Support Manager Fleetcor Salt Lake City, UT,

Managed business development for all clients nationwide. Focus on building and maintaining relationships with current and prospective partners through continuous marketing and proactive communication. Implemented, supported and managed all client accounts to promote new business and success for all stakeholders.

04/2003 to 04/2007
Member Solutions Consultant Nexthome Unlimited Manhattan, KS,

Duties included; informing and educating Credit Union Members on all offered products and services, cross selling additional products as appropriate, dealing effectively with challenging customer situations, creating and maintaining various account types, and offering creative solutions to Members, as well as internally to enhance efficiency and productivity throughout the organization.

09/2001 to 04/2003
Real Estate Agent John L Scott Real Estate City, STATE,

Duties included; working with clients throughout the purchase and/or sale of their homes. Marketing myself as a professional to establish and maintain leads and referrals. Dealing with title, escrow and mortgage lenders throughout the entire transaction to ensure a smooth and timely closing. Searching out homes that fit my clients wants and needs and

continually working to maintain positive report to encourage ongoing future business.

Education and Training
Expected in 2012
Green Belt Certification:
SixSigma - Seattle, Washington
Expected in 2012
: Fundamentals of Successful Project Management
Skillpath - Seattle, Washington
Expected in 2001
WA State Real Estate License:
Seattle School of Real Estate - Seattle, Washington

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Resume Overview

School Attended

  • SixSigma
  • Skillpath
  • Seattle School of Real Estate

Job Titles Held:

  • Implementation Project Manager
  • Account Manager
  • Partner Support Manager
  • Member Solutions Consultant
  • Real Estate Agent


  • Green Belt Certification
  • WA State Real Estate License

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