Dedicated Account and Project Manager, focused on growing and maintaining a loyal client base ensuring that both my client and company goals are not only met, yet exceeded.
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Managing the implementation of all MC Accenture software, for new and existing clients. Duties include: needs analysis and business requirement review, issue research and resolution, learning and assimilating new technologies and techniques on a rapid basis, including the training on, and understanding of, release enhancements of our software. My daily work management involves balancing multiple high-priority requests and issues, which are appropriately handled based on stakeholder needs. Continual focus is put towards software configuration and understanding third-party vendor systems, to ensure all products are fully functional for each client. My highest priority is client success and satisfaction and that is facilitated via weekly status calls, working sessions as appropriate, and account management and support via regular correspondence and on-site client visits.
Account management for assigned clients nationwide. Focus on building and maintaining strong partnerships, while offering enhanced business solutions and support on an ongoing basis. Providing optimal service to each client, via means of issue resolution and high level guidance on best business practices.
Managed business development for all clients nationwide. Focus on building and maintaining relationships with current and prospective partners through continuous marketing and proactive communication. Implemented, supported and managed all client accounts to promote new business and success for all stakeholders.
Duties included; informing and educating Credit Union Members on all offered products and services, cross selling additional products as appropriate, dealing effectively with challenging customer situations, creating and maintaining various account types, and offering creative solutions to Members, as well as internally to enhance efficiency and productivity throughout the organization.
Duties included; working with clients throughout the purchase and/or sale of their homes. Marketing myself as a professional to establish and maintain leads and referrals. Dealing with title, escrow and mortgage lenders throughout the entire transaction to ensure a smooth and timely closing. Searching out homes that fit my clients wants and needs and
continually working to maintain positive report to encourage ongoing future business.
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