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Implementation Project Manager Resume Example

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TN
IMPLEMENTATION PROJECT MANAGER
Professional Summary

Performance driven and hard-working professional that is dedicated to leading others, exceeding goals, and growing as a professional. Self-motivated with exceptional skills in billing, reporting, customer service, communication, management, and computer capabilities. I have great experience working in the healthcare industry across many spectrum's including project management, training in billing and reporting, IT support, implementation and training of systems, and financial and strategic planning, along with management experience outside of the healthcare industry.

Professional Links

https://trnorman02.wixsite.com/professionalsnapshot | https://www.linkedin.com/in/taylor-norman-996b4b89/

Skills
  • Strategic Planning & Coordination
  • Project Implementation
  • Workflow Analysis
  • Business Process Improvement
  • Risk Mitigation
  • Process Administration
  • Training & Development
  • Conflict Resolution
  • Customer service
  • Data conversion
  • Leadership
  • MS Office
  • Team management
  • Relationship development
  • IT Support
  • Software expertise
Professional Experience
Implementation Project Manager / Exscribe Inc - Franklin, Tennessee12/2018 - Current
  • Project manage the implementation and training of Exscribe PM software into Orthopedic practices across the U.S.
  • Which includes customization of system to suit practice needs, data conversion and integrations, workflow analysis of practice, training providers and staff onsoftware, working with administrative staff to meet timeline and budget needs.
  • Manage accounts for practice after they go live with the system and provide IT Support and additional training to all practices for utilization of PM system.
  • Perform sales demonstrations for practices considering using the PM system.
  • Leader in communication between Exscribe PM team and practices for support, workflow adjustments, customer satisfaction, and implementation improvements.
Assistant Branch Manager / Enterprise Rent-A-Car - Spring Hill, Tennessee06/2018 - 12/2018
  • Developed, planned and actively participated in branch sales and marketing efforts to increase and improve business.
  • Hired, supervised, mentored, trained, coached, evaluated, and developed staff in sales, customer service, management and leadership.
  • Managed branch receivables, including negotiating payment plans, collecting difficult account receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral for collection.
  • Actively found ways to lower our expenses and break even to gain more profit.
Management Assistant / Enterprise Rent-A-Car - Columbia, Tennessee01/2018 - 05/2018
  • Managed and trained branch employees in customer service, sales, customer flow, and telephone service.
  • Developed and maintained operational plans including managing fleet mix and utilization, working accounts receivables, approving extensions and collections, and building sales and marketing plans for our area.
  • Marketed to multiple body shops, dealerships, and businesses to gain new accounts in order to grow our branches business as well as implemented and trained our system for them.
  • Operate front counter to provide service to customers, handle potential problems, and sale products.
Management Trainee / Enterprise Rent-A-Car - Franklin, Tennessee06/2017 - 01/2018
  • Provided excellent customer service to customers and set action steps in place to raise branches overall customer service score.
  • Sold insurance packages, along with Plus memberships, car features, and upgrade options.
  • Built relationships and marketed to customers, insurance agents/adjusters, body shops and dealerships to grow and maintain the business.
  • Maintained cost control and handled finances for branch along with trained and developed employees.
  • Managed and operated a Satellite branch growing it into a Tier 1 branch.
Education
Auburn University - Auburn, AlabamaBachelor of Science: Business Administration, Marketing and SalesGPA: 3.4/4.0, GPA: 3.7/4.0
Accomplishments & Training

Exscribe Accomplishments

  • Completed 10 successful Implementation projects.
  • Recorded exceptional customer satisfaction on each project.
  • Led the creation of Step-by-Step and How-To documents to have available for clients which increased our support abilities.
  • Led the creation of system workflow documents to have as a base for practices to have to help make the workflow analysis easier and better.
  • Performed sales demonstrations that let led to new clients.
  • Led the creation of our Project Action Items excel sheet to ease communication between Project Managers and practices.

Enterprise Accomplishments:

  • Raised customer service scores to be above corporate average at multiple branches.
  • Led Spring Hill branch to highest customer service score in the state of Tennessee.
  • Hired and developed three employees who got selected for Top Gun Sales Program within company.
  • Grew Satellite Branch from a 50 car branch to a 120 car branch bringing in more profits for branch and overall area.
  • Grew Columbia Branch from a 190 car branch to a 260 car branch.
  • Implemented and trained Automotive Rental Management System for multiple accounts.
  • Qualified in sales every month.
  • Won three Mega Sales contests.
  • Lead and grew Geico A.R.X.
  • Program and trained employees to work within the program.

Education Accomplishments and Training:

  • Sales Consultant for Office of Professional Career and Development at Auburn University and helped designed view book for office.
  • Marketing Consultant for a fundraising campaign for a new business called Second Person Media.
  • Marketing Research for Tiger Dining at Auburn University.
  • Digital Audit for Children's Hospital of Atlanta.
  • Content Marketing and Google Analytics Certified.
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Resume Overview

Companies Worked For:

  • Exscribe Inc
  • Enterprise Rent-A-Car

School Attended

  • Auburn University

Job Titles Held:

  • Implementation Project Manager
  • Assistant Branch Manager
  • Management Assistant
  • Management Trainee

Degrees

  • Auburn University - Auburn, Alabama Bachelor of Science : Business Administration, Marketing and Sales

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