Performance driven and hard-working professional that is dedicated to leading others, exceeding goals, and growing as a professional. Self-motivated with exceptional skills in billing, reporting, customer service, communication, management, and computer capabilities. I have great experience working in the healthcare industry across many spectrum's including project management, training in billing and reporting, IT support, implementation and training of systems, and financial and strategic planning, along with management experience outside of the healthcare industry.
Skills
Strategic Planning & Coordination
Project Implementation
Workflow Analysis
Business Process Improvement
Risk Mitigation
Process Administration
Training & Development
Conflict Resolution
Customer service
Data conversion
Leadership
MS Office
Team management
Relationship development
IT Support
Software expertise
Professional Experience
Implementation Project Manager, 11/2018 - Current Adp – Alpharetta, GA,
Project manage the implementation and training of Exscribe PM software into Orthopedic practices across the U.S.
Which includes customization of system to suit practice needs, data conversion and integrations, workflow analysis of practice, training providers and staff on software, working with administrative staff to meet timeline and budget needs.
Manage accounts for practice after they go live with the system and provide IT Support and additional training to all practices for utilization of PM system.
Perform sales demonstrations for practices considering using the PM system.
Leader in communication between Exscribe PM team and practices for support, workflow adjustments, customer satisfaction, and implementation improvements.
Assistant Branch Manager, 05/2018 - 11/2018 Desert Financial Federal Credit Union – Prescott, AZ,
Developed, planned and actively participated in branch sales and marketing efforts to increase and improve business.
Hired, supervised, mentored, trained, coached, evaluated, and developed staff in sales, customer service, management and leadership.
Managed branch receivables, including negotiating payment plans, collecting difficult account receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral for collection.
Actively found ways to lower our expenses and break even to gain more profit.
Management Assistant, 12/2017 - 04/2018 Nebraska Medical Center – Elkhorn, NE,
Managed and trained branch employees in customer service, sales, customer flow, and telephone service.
Developed and maintained operational plans including managing fleet mix and utilization, working accounts receivables, approving extensions and collections, and building sales and marketing plans for our area.
Marketed to multiple body shops, dealerships, and businesses to gain new accounts in order to grow our branches business as well as implemented and trained our system for them.
Operate front counter to provide service to customers, handle potential problems, and sale products.
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