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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Dynamic and team-oriented Implementation HR Project Manager with 10 years of experience in asset management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results.

Skills
  • Microsoft Excel
  • Microsoft Project
  • Project Planning and Development Skills
  • Stakeholder Management
  • International Scrum Master
  • Process Improvement
  • Teamwork/Collaboration
  • MS Office
  • Project Organization
  • Stakeholder relations
  • Team Building
  • Team Management
  • Quality Assurance and Control
  • Relationship development
  • Waterfall methodology
Work History
09/2018 to 04/2020 Implementation Project Manager Addepar | New York, NY,
  • Implemented process improvements that drive productivity, client and employee satisfaction, and improve revenue. Utilized project management methodology, tools and techniques to establish and execute all aspects of project management and execution.
  • Established weekly executive communication emailing all stakeholders status of their implementations. Managed customer expectations in regard to: project scope and timeline. Reduced implementation steps, saving time and additional employee costs.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Managed 5 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
07/2013 to 08/2018 Senior Implementation Project Manager Cox Automotive | Brownsville, TX,
  • Managed, developed and directed technical project teams through all phases and activities of the project life-cycle process associated with major information technology systems projects that were essential to departmental missions and affected Client operations on a long-term and continuing basis.
  • Provided regular updates to project sponsors and stakeholders on the status of the budget.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Gathered project requirements through interactions, with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
04/2007 to 06/2013 Director of Human Resources Capital Health Services - Carriage Inn Of Cadiz | Cadiz, OH,
  • Responsible for end-to-end HR transformation projects including but not limited to proposal on HR interventions and initiatives, people metrics, reporting, advanced and predictive analytics. Specialized in implementation of Human Resources/Payroll systems
  • Identify opportunities for performance improvement through internal diagnosis, process/system reviews in order to understand barriers and possible solutions; conducting external research into good and best practices.
  • Collaborates with subject matter experts across the HR service areas (learning and development, talent management, recruitment, compensation & benefits) to promote data governance, improve overall strategic and operational performance and insight.
  • Structured and implemented programs and policies in areas of training, compensation structures, recruiting, benefits packages, incentives and new-employee orientation.

Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.

  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Migrated legacy HRIS system to new technology to minimize business impacts.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
03/2001 to 04/2007 Director of Human Resources Operations Marriott International | Charleston, WV,
  • Use project management methodology, tools and techniques to establish and execute all aspects of project management and execution.
  • Controlled all client realtor services, which included processing and filing legal documents and coordinating schedules for real estate purchases.
  • Worked with senior management to create HR policies and procedure, recruit employees, generate group benefits database, develop orientation, training and incentive programs.
  • Manage all day-to-day HR responsibilities, including: salary/bonus planning, staffing, off-boarding, performance management.
  • Instantly improved analysis, reporting, and planning capabilities while streamlining daily HR functions.
  • Developed succession plans and promotion paths for all staff.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and on boarding.
  • Instructed senior leaders on appropriate employee corrective steps.
Education
Expected in 05/2016 Bachelor of Arts | Human Resources And Organizational Development University of Incarnate Word, San Antonio, TX GPA:
Certifications
  • Six Sigma Green Belt
  • International Scrum Master (ISM)
  • International Scrum Product Owner (ISPO)
  • Human Resource Management Certificate -University of Texas, Rio Grande Valley
  • PMP ( Met all qualifications to take PMP test on August2020 )
Affiliations
  • Society of Human Resources Management (SHRM)
  • Project Management Institute (PMI)

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School Attended

  • University of Incarnate Word

Job Titles Held:

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Degrees

  • Bachelor of Arts

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