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implementation manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable Implementation Manager with more than 15 years of experience driving critical technology planning and deployment. Researched approach to assessing installation, maintenance and troubleshooting barriers to determine corrective action. Comprehensive resource for managing implementations throughout lifecycle. Extensive oversight for documentation to streamline setup and preservation processes.

Skills
  • Flexible and Adaptable
  • Self-Motivated
  • Attention to Detail
  • Dependable and Responsible
  • Product development
  • Content Management
  • Social Media Platform
  • Product Marketing
  • Copywriting
  • Calendar management
  • Client Engagement
  • Networking and relationship building
  • Social Media Management
  • Adobe expertise
  • Marketing analytics
  • College athletics
Work History
Implementation Manager, 01/2022 - Current
Enfusion New York, NY,
  • Single source of contact for clients, brokers, and external partners during implementation and enrollment process
  • Coordinating with Sales, Enrollment Services and operations to organize and plan successful enrollment strategies and timelines
  • Offering consultative approach to brokers and customers through their onboarding while demonstrating solid knowledge of Chubb products and services including administration, billing, enrollment and technology platforms
  • Delivering exceptional and timely customer service when addressing questions and issues
  • Display understanding of interdependencies/relationship with other internal partners and build cohesive partnerships with internal and external customers
  • Conduct product and technology platform enrollment trainings for key agencies, brokers and benefit counselors
  • Participate in VIP and Finalist presentations
Senior Brand Manager, 10/2018 - Current
Bic Corp Gaffney, SC,
  • Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
  • Planned, implemented and tracked sales and marketing strategies to promote brand products.
  • Monitored online advertising and social media campaigns to assess success of different strategies.
  • Met deadlines, exceeding expectations and effectively rolling out social media campaign.
  • Developed innovative marketing campaigns based on key objectives.
  • Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness.
  • Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
Relationship Management Consultant, 01/2016 - 01/2021
Ameripride Services, Inc. Fort Wayne, IN,
  • Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses impact, and collaborates with management to incorporate new trends and developments in current and future solutions
  • Promotes and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility
  • Performs and delivers on routine assignments/projects while simultaneously leveraging and applying knowledge of assigned area(s) of responsibility
  • Identifies and communicates to management process improvements that reduce workloads or improve quality for assigned area(s) of responsibility
  • Provides input, executes, and maintains client relationship management plans that ensure internal/external clients' overall service needs are satisfied and achieve the business & profitability objectives for the assigned area(s)
  • Serves as liaison to internal stakeholders on relationship management solutions which optimize client satisfaction and achieve desired business results
  • Builds, enhances, and maintains relationships with internal partners and appropriate contacts at client organizations to ensure clients’ overall service needs are satisfied
  • Executes proactive, creative, and ongoing client contact initiatives
  • Identifies and resolves internal/external stakeholder issues/concerns in timely and collaborative manner
  • Provides input and executes plans to retain clients
  • Provides information, education, and training on processes, procedures, products and/or services for assigned area(s) of responsibility.
National Account Manager, 01/2007 - 01/2016
Vyne City, STATE,
  • Identify and employ skill probing techniques to develop/uncover customer needs in the sales process
  • Target new clients within individual territory through outgoing calls, in-person presentations, networking, and customer referrals
  • Upsell to existing customers to generate additional revenue
  • Manage performance of direct reports (Commissions, Attachment Volume, Number of Registration Offices)
  • Contribute to development of business strategies to grow overall revenue of sales department
  • Identified profitable business leads and built pipeline of prospective customers.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Performed projects under-budget and on-time, maximizing efficiencies of print campaigns.
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
Education
Bachelors: , Expected in 1992
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Roberts Wesleyan College - Rochester, NY
GPA:
Status -
Associates: , Expected in 1991
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Ulster County Community College - Stone Ridge, NY
GPA:
Status -
High School Diploma: , Expected in 1989
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Kingston High School - Kingston, NY
GPA:
Status -
Certifications

HubSpot Academy - Content Marketing Certified (1/6/2023) Lincoln Lean Six Sigma Yellow Belt (2/10/21)

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Accomplishments
  • Collaborated with team of 15 in the development of Digital magazine company.
  • Collaborated with team of 8 in the development of Award winning music project.
  • Collaborated with team of 5 in the development of Apparel company.

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Resume Overview

School Attended

  • Roberts Wesleyan College
  • Ulster County Community College
  • Kingston High School

Job Titles Held:

  • Implementation Manager
  • Senior Brand Manager
  • Relationship Management Consultant
  • National Account Manager

Degrees

  • Bachelors
  • Associates
  • High School Diploma

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