implementation manager resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Effective, focused professional with over 14 years of combined experience with customer and client satisfaction. Knowledge of full recruiting cycle, project management, implementation and human resources. Great ability to relate well and understand people from diverse backgrounds and cultures. Detailed-oriented professional with a passion for helping people and highly motivated to contribute to company success.
Seeking an opportunity where my professional experience and natural strengths are effectively integrated into an organization offering a vision and expectation for growth and prosperity.
Skills
Self-motivated
People oriented
Detail oriented
Bilingual, English and Spanish
Enthusiastic team player
Time management
Adaptable, flexible, dependable and dedicated
Achievement and innovative oriented
Leadership and staff management
Client relationship management
Understanding of full recruiting cycle
Knowledge of Human Resources, risk management, unemployment, payroll and marketing
Efficient with Excel, PowerPoint, Microsoft Word, TempWorks, WebCenter, Sides, VMS, KPI and all hiring platforms
Work History
09/2018 to CurrentImplementation ManagerSound Inpatient Physicians | Remote, WA,
Lead engagement planning, develop and manage implementation plan for client, ensuring timely completion and successful delivery according to client expectations.
Manage overall workload, which will include planning, scheduling, monitoring, delivery of outputs and outcomes of the implementation team.
Coordinate client training, data conversion, and general set-up requirements.
Recruit, interview, hire and training of new associates.
Work with our marketing team to create continuous engagement within the recruiting cycle.
Implement mentoring program to promote positive feedback and engagement.
Boost branch sales by developing and deepening customer loyalty through incentive programs.
Enforces agency policies, procedures, safety rules, and regulations.
Human Resources; perform E-verify, background checks, drug tests, new
applicant training, and maintain accurate employees records.
Directs all Human Resource activities including employment, recruiting, legal compliance, compensation, benefit administration, payroll, orientation, training, safety, unemployment and workers compensation.
Coordinate and completes investigations into incidents, accidents, and issues in a timely manner and accurate manner in consistent with the Injury & Illness, Prevention Program.
Work daily with production managers and supervisors to provide daily reports to customer.
Develop highly empathetic client relationships and earned reputation for exceeding sales goals and fulfilling client's needs. Have fulfilled KIPs having over 100% rates.
Have traveled to 26 different states helping with opening of new offices.
08/2014 to 10/2018Staffing CoordinatorSecuritas Security Services Usa, Inc. | Bensalem, PA,
Worked closely with branch manager in recruiting, interviewing, hiring, and training of all employees before being placed at respected client locations.
Picked candidates that were the closest match and studied their profiles in detail to determine availability and suitability for the company in question.
Sourced candidates for specific job openings, reviewed resumes, scheduled interviews and executed the full recruiting cycle.
Ensured client requirements were being met all while being in compliance with both Premier and our clients requirements.
Made arrangements for candidates to be called for interviews and provided facility tours to newly hired employees.
Handled background checks and drug screening processes for new candidates.
Obtained daily staff requests and fill them efficiently.
Maintained accurate employee records for all employees.
Monitored overtime accumulation and attendance of employees.
Worked with the payroll manager to verify payroll accuracy.
Attended Safety Committee meetings from different clients.
01/2017 to 11/2017Dispatch Representative/Customer Service AgentTractor Supply | Cranberry, PA,
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Effectively managed a high-volume of inbound and outbound customer calls.
Helped technicians activate equipment and helped modify customer orders.
06/2007 to 07/2014Team LeadJamba Juice | City, STATE,
Daily money counts, counted cash drawers and made bank deposits.
Examined merchandise to verify that it was correctly priced and displayed.
Assigned employees to specific duties to best meet the needs of the store.
Scheduled and led weekly store meetings for all employees.
Reported to the general manager and district manager regarding all store and staff issues.
Understood the needs of customers and provided the best customer service possible.
Education
Expected in 06/2016 to to Associate of Science | Criminal JusticeProvo College, Provo, UTGPA:
Expected in 05/2007 to to High School Diploma | Orem High School, Orem, UTGPA:
Certifications
OSHA Certified
E-Verify Certified
PHR Certification (In process)
Won the "Think Big Think Different" Core Award for Premier Employee Solutions in December, 2020.
(Company has 6 core values and 6 candidates are selected by executives of the company every year.)
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