Dedicated and focused Immigration Services Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Immigration Services Assistant01/2013 to CurrentDepartment of Homeland Security
Customer Service at the window for the N-400, Adjustment of Status, and Information Units, providing direct service to customers and their representatives, and managing files, databases and correspondence.
Answer general questions; check in applicants for interview appointments.
Coordinate with the Immigration Services Officers, to resolve issues with pending and/or completed application and petitions.
Performing analysis on files, reports, and information systems, provide security checks in accordance with DHS/USCIS laws and policies.
Editing and creating office documents and correspondence using office automation software, databases, spreadsheets and word processing and managing individual case files, accounting for the movement of file to other locations, conducting audits of files.
Pre-screening various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and scheduling applicant appointments, communicating directly with applicant and their representatives.
Time and Attendance/ Administrator: Make sure all T&A's are processed in a timely manner, make sure employees validate/certify, validate and make corrections to employees T&A's.
Check in and process applicants for the Oath Ceremony, make appointments for corrections, complete certificates that needed photos, issued Certificates to applicants after the ceremony was completed.
Cashier for the Information Department: Prescreening various applications for USCIS applicants for accuracy, of initial supporting documentation and eligibility for benefits and process documents and fees.
Perform transactions/collect fee, reconciles fees collected during the day, oversee and verify the reconciliations of cashier's, voids transactions, performs reconciliations, initiates new Overage/Shortage Report, and gathers deposit materials for submission to Burlington Finance Center for a daily and monthly report.
Review and create Record of Proceeding (ROP) for review by USCIS District Counsel for appeal to the BIA.
Immigration Services Clerk01/1998 to 01/2013Department of Justice
Assisted applicants at the window answering general questions processed incoming documents received at the front counter.
Properly log the applicants Alien Registration Number and date stamp the time of receipt and forward the documents to either designated file of office.
Acted as a Temporary Supervisor for clerical staff when asked.
Time and Attendance clerk, processing employees T&A's working with the system STAR.
Processing mail received in the unit, distributing files to appropriate units or officers, delivering files to ASG for correction and for file consolidation/file creation, and conduct files audits.
Collected and recorded all statistical reports for the branch and entering the information into a daily spreadsheet, worked closely with the Deputy Assistant District Director/Adjudications, and Program Analyst so the branch's production could be monitored.
Assist when needed in the Field Office Director's office as a front end receptionist, using multi-line phone system to direct calls by determining client and or personnel's needs and forwarding said calls to the appropriate personnel.
Worked on Advance Parole cases typing up the approvals and denials for the Immigration Officer, collecting fees and taking them to the cash room to be feed in.
Managed maintaining and tracking Health Care Worker cases, reviewing the files verifying applicant's education, licenses to practice, and for validity of the fingerprints and mail out request for any missing documents, when all documents are in the file then assign the case to an officer for adjudication, requesting the required CGFNS Certificate.
Managed Orphan cases processed I600's, I-600A's, I824's, sent out interview appointments to applicants, sent encrypted correspondence to several Embassy's, issued fingerprint notices, and issued RFE's, kept a color coded log in Access, kept up to date on the countries requirements for adoption on the Department of State website, reviewed incoming mail pertaining to eligibility of the applicants.
accounting, Analyst, make appointments, benefits, Cashier, CITRIX, clerical, color, client, Customer Service, databases, documentation, Editing, Finance, IBIS, ICMS, information systems, Director, managing, materials, Access, Microsoft Access, Microsoft Excel, mail, Office, Microsoft PowerPoint, window, Microsoft Word, office automation, personnel, phone system, policies, receptionist, scheduling, spreadsheets, spreadsheet, Supervisor, typing, website, word processing