Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized and results-oriented Legal Case Manager. Skilled in optimizing workplace coordination for compliance with state law and regulatory requirements. Excellent analytical and problem-solving skills. With my experience with mortgage processing I have learned to manage high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

  • Leadership
  • Verbal and written communication
  • Basic math
  • Training & Development
  • Computer skills
  • Organization and Time management
  • Excellent work ethic
  • Multitasking abilities
  • Written Communication
  • Compassion
Work History
02/2021 to Current
Immigration Legal Case Manager Amerifirst Financial Turlock, CA,
  • Analyzed client documentation and history to determine eligibility for immigration-related benefits.
  • Contributed to client case file preparation and verified inclusion of required documentation.
  • Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
  • Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
  • Interacted with telephone callers and answered questions about immigration attorneys' services.
  • Assisted clients with immigration application completion to improve timeliness of case review and disposition.
  • Conducted client intake interviews to determine client service need and eligibility.
  • Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
  • Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
  • Built effective relationships with business partners to facilitate immigration program activities.
  • Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
  • Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
  • Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
11/2019 to Current
Mortgage Loan Processor Assistant Abound Credit Union Shepherdsville, KY,
  • Reviewed loan files and updated to match current standards.
  • Reviewed and validated details of loan applications and closing documentation.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Improved productivity through consistent hard work and dedication to become current on 200 order files that have been backed up.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
02/2019 to 10/2019
Head Teller Granite Telecommunications Llc Tysons Corner, VA,
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Coordinated daily cash reconciliation in high-volume location.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Exceeded quarterly sales goals by 15%.
  • Maintained balancing record with 99% rate of accuracy.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
02/2018 to 01/2019
Sales Associate Marshalls City, STATE,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Expected in 05/2017
High School Diploma:
Bishop Luers High School - Fort Wayne,
Expected in
No Degree: General Studies
IPFW - Fort Wayne,

I have attended college for two years.

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Resume Overview

School Attended

  • Bishop Luers High School
  • IPFW

Job Titles Held:

  • Immigration Legal Case Manager
  • Mortgage Loan Processor Assistant
  • Head Teller
  • Sales Associate


  • High School Diploma
  • No Degree

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