Organized and results-oriented Legal Case Manager. Skilled in optimizing workplace coordination for compliance with state law and regulatory requirements. Excellent analytical and problem-solving skills. With my experience with mortgage processing I have learned to manage high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Skills
Leadership
Verbal and written communication
Basic math
Training & Development
Computer skills
Organization and Time management
Excellent work ethic
Multitasking abilities
Written Communication
Compassion
Work History
02/2021 to Current
Immigration Legal Case Manager Amerifirst Financial – Turlock, CA,
Analyzed client documentation and history to determine eligibility for immigration-related benefits.
Contributed to client case file preparation and verified inclusion of required documentation.
Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
Interacted with telephone callers and answered questions about immigration attorneys' services.
Assisted clients with immigration application completion to improve timeliness of case review and disposition.
Conducted client intake interviews to determine client service need and eligibility.
Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
Built effective relationships with business partners to facilitate immigration program activities.
Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
11/2019 to Current
Mortgage Loan Processor AssistantAbound Credit Union – Shepherdsville, KY,
Reviewed loan files and updated to match current standards.
Reviewed and validated details of loan applications and closing documentation.
Produced and submitted completed loan packages to title and escrow professionals.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Set up, stored and updated customer files, department records and regulatory paperwork.
Improved productivity through consistent hard work and dedication to become current on 200 order files that have been backed up.
Verified credit histories, personal references and employment backgrounds for each applicant.
02/2019 to 10/2019
Head TellerGranite Telecommunications Llc – Tysons Corner, VA,
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Coordinated daily cash reconciliation in high-volume location.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Processed quarterly vault and ATM audits with zero error rate.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Exceeded quarterly sales goals by 15%.
Maintained balancing record with 99% rate of accuracy.
Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
02/2018 to 01/2019
Sales AssociateMarshalls – City, STATE,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Tracked stock using company inventory management software.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Education
Expected in 05/2017
High School Diploma: Bishop Luers High School - Fort Wayne, GPA:
Expected in
No Degree: General Studies IPFW - Fort Wayne, GPA:
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