Identity and Access Management Engineer Resume Example
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IDENTITY AND ACCESS MANAGEMENT ENGINEER
Professional Summary
Proactive, demonstrated, and innovative Identity Access Manager, seeking a challenging position in an organization to make use of automation and process improvement expertise to enhance productivity in the workplace.
Skills
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Work History
Identity and Access Management Engineer05/2017 to Current
Adp – Troy , MI
Adp – Troy , MI
- Facilitates relationship with external managed service provider to provide I&AM services to 15,000 users.
- Ensures timely response for over 24,000 I&AM requests each year across the enterprise.
- Supervises managed service provider's I&AM team and keeps track of their budget totaling $300,000 per year.
- Partners with ServiceNow developers to automate service catalog items with Active Directory and to improve process workflows.
- Integrates single sign-on (SSO) for new enterprise applications via LDAP, ADFS, Azure, or Okta.
- Administrates Active Directory Federation Services (ADFS) to include creation, maintenance, and troubleshooting of relying party trusts.
- Monitors Okta org daily to remediate identity issues and to verify attribute mappings from UKGPro to Active Directory.
- Audits Active Directory for potential security risks while partnering with regulatory compliance and external auditors.
- Aligns with stakeholders to implement role-based access solutions for enterprise applications.
- Consults on I&AM best practices for new enterprise applications on approval advisory board and approves/denies new purchases based on level of risk.
- Completes new Azure Active Directory single sign-on (SSO) configurations, troubleshoots Azure AD Sync connector, and manages Azure Federated SSO connections.
- Evaluates business processes and partners with application developers to integrate customer needs.
- Coordinates with internal IT and managed service provider to provide tier 4 support for SSO and domain controller issues.
- Oversees internal user access request system and reviews approvals for multiple enterprise applications.
- Demonstrates overall responsibility over Active Directory to include user accounts, troubleshooting, modifications, permissions, OU structure, and sites and services.
- Analyzes group policy (GPO) changes and their impact on environment to give go/no go decisions.
- Succeeded in Forefront Identity Manager to Okta identity provider migration.
- Completed HRIS system migration with Okta, moving from legacy SQL HRIS over to UKGPro.
Field Client Support Services Analyst10/2014 to 05/2017
Globecomm Systems Inc. – Gaithersburg , MD
Globecomm Systems Inc. – Gaithersburg , MD
- Oversaw all user access requests submitted within the domain to ensure end user satisfaction while maintaining the principle of least privilege.
- Audited user account discrepancies within AD, FIM, and Office 365 alongside the Information Security Manager, HIPAA Risk Officer, and Identity Access Management team.
- Educated the help desk and end users with best practices concerning viruses, phishing and social engineering.
- Regulated AD accounts and their administrative permissions within the domain using PowerShell or ManageEngine ADManager.
- Executed emergency terminations, asset recovery, data retrieval and remote data wipes when deemed necessary by IT compliance or legal departments.
- Designed PowerShell scripts to resolve AD/Office 365 issues and processes all new accounts through scripts to fix common problems.
- Overhauled hundreds of Identity Management audit problems by comparing revenue cycle reporting with payroll teammate rosters to determine discrepancies between AD and the HR databases.
- Standardized new hires and their security permissions within the domain to ensure compliance in relation with their job codes.
- Streamlined the IT onboarding process by creating checklists and overhauling recruiter communications with a strong emphasis on access management.
- Mentored help desk on corrective actions to enhance workplace security and reduce customer incapability.
- Collaborated with software integration specialists to support migration from Exchange to Office 365.
Satellite Communications Technician06/2011 to 06/2016
Dell Inc. In Support Of Surgical Care Affiliates/OptumCare – City , STATE
Dell Inc. In Support Of Surgical Care Affiliates/OptumCare – City , STATE
- Developed local area networks, active directory environments, and WSUS deployments for laptop packages supporting emergency dispatch centers.
- Installed Cisco VoIP phones supporting FEMA and first responders during disasters.
- Employed orbiting communication satellite, line-of-sight, and tropospheric scatter techniques to provide data services to thousands of DoD users worldwide.
- Operated anti-jam equipment and techniques to neutralize effects of communication jamming.
- Constructed network topologies used to deploy mass communication infrastructures affecting both ground and air users.
Helpdesk Administrator Level 2 Technician03/2013 to 10/2014
Alabama Air National Guard – City , STATE
Alabama Air National Guard – City , STATE
- Actively supported the enterprise-wide migration of email and networking capabilities from locally to globally managed for all users at USAF bases.
- Maintained accounts through Active Directory, which includes additions to security groups, organizational accounts, and distribution lists, along with remote software installations for users.
- Network Security
• Implemented cyber compliance orders to support confidential operations, disable Active Directory accounts posing a network security risk, and to eliminate hacking ability.
• Logged and tracked breaches of personally identifiable information (PII).
• Remotely supported anti-virus and malware investigation tools.
• Implemented incident sensor metrics to determine trending network vulnerabilities and issues.
• Reviewed workstations to ensure proxy settings were within network compliance. - Problem Resolution
• Served as advocate for end users, performing tests in over 4,200 incident management requests.
• Supported USAF end users with laptop and desktop issues using Bomgar and remote administration privileges in Windows XP, Vista, and 7 environments. - Quality Control
• Provided enterprise-wide email guidance concerning migration conflicts affecting thousands of Air Force and DoD users.
Certifications
- CompTIA Security+ CE Certification
- Microsoft Certified Technology Associate (MTA): Windows Server Administration
- Microsoft Certified Technology Associate (MTA): Security Fundamentals
- Microsoft Certified Professional (MCPS)
- Microsoft Certified Solutions Associate (MCSA): Windows 7
- Microsoft Certified Solutions Associate (MCSA): Windows 8.1
- Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration
- Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician on Windows 7
Core Competencies
- Role Based Access Control
- Identity as a Service (IDaaS)
- Risk Management
- Problem Identification/Analysis
- Highly organized, detail oriented, accustomed to multi-tasking
Education
Associate of Applied Science: Electronics And Telecommunications 2017Community College Of The Air Force-
City,
State
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Resume Overview
School Attended
- Community College Of The Air Force
Job Titles Held:
- Identity and Access Management Engineer
- Field Client Support Services Analyst
- Satellite Communications Technician
- Helpdesk Administrator Level 2 Technician
Degrees
- Associate of Applied Science : Electronics And Telecommunications 2017
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