Identity And Access Management Engineer Resume Example Company Name

IDENTITY AND ACCESS MANAGEMENT ENGINEER

Professional Summary

Proactive, demonstrated, and innovative Identity Access Manager, seeking a challenging position in an organization to make use of automation and process improvement expertise to enhance productivity in the workplace.

Skills

User Lifecycle Management
Okta
Process Improvement and Automation
Azure Active Directory/Azure SSO
Windows PowerShell
ADFS
Active Directory Audit Reporting

LDAP
Forefront/Microsoft Identity Manager (FIM/MIM)
Active Directory Automation
Thycotic (PAM solution)
Governance and Compliance
Domain Controller Troubleshooting
Active Directory SOC Response

Work History

Identity and Access Management Engineer05/2017 to Current
Company Name – City, State

Facilitates relationship with external managed service provider to provide I&AM services to 15,000 users.
Ensures timely response for over 24,000 I&AM requests each year across the enterprise.
Supervises managed service provider's I&AM team and keeps track of their budget totaling $300,000 per year.
Partners with ServiceNow developers to automate service catalog items with Active Directory and to improve process workflows.
Integrates single sign-on (SSO) for new enterprise applications via LDAP, ADFS, Azure, or Okta.
Administrates Active Directory Federation Services (ADFS) to include creation, maintenance, and troubleshooting of relying party trusts.
Monitors Okta org daily to remediate identity issues and to verify attribute mappings from UKGPro to Active Directory.
Audits Active Directory for potential security risks while partnering with regulatory compliance and external auditors.
Aligns with stakeholders to implement role-based access solutions for enterprise applications.
Consults on I&AM best practices for new enterprise applications on approval advisory board and approves/denies new purchases based on level of risk.
Completes new Azure Active Directory single sign-on (SSO) configurations, troubleshoots Azure AD Sync connector, and manages Azure Federated SSO connections.
Evaluates business processes and partners with application developers to integrate customer needs.
Coordinates with internal IT and managed service provider to provide tier 4 support for SSO and domain controller issues.
Oversees internal user access request system and reviews approvals for multiple enterprise applications.
Demonstrates overall responsibility over Active Directory to include user accounts, troubleshooting, modifications, permissions, OU structure, and sites and services.
Analyzes group policy (GPO) changes and their impact on environment to give go/no go decisions.
Succeeded in Forefront Identity Manager to Okta identity provider migration.
Completed HRIS system migration with Okta, moving from legacy SQL HRIS over to UKGPro.

Field Client Support Services Analyst10/2014 to 05/2017
Company Name – City, State

Oversaw all user access requests submitted within the domain to ensure end user satisfaction while maintaining the principle of least privilege.
Audited user account discrepancies within AD, FIM, and Office 365 alongside the Information Security Manager, HIPAA Risk Officer, and Identity Access Management team.
Educated the help desk and end users with best practices concerning viruses, phishing and social engineering.
Regulated AD accounts and their administrative permissions within the domain using PowerShell or ManageEngine ADManager.
Executed emergency terminations, asset recovery, data retrieval and remote data wipes when deemed necessary by IT compliance or legal departments.
Designed PowerShell scripts to resolve AD/Office 365 issues and processes all new accounts through scripts to fix common problems.
Overhauled hundreds of Identity Management audit problems by comparing revenue cycle reporting with payroll teammate rosters to determine discrepancies between AD and the HR databases.
Standardized new hires and their security permissions within the domain to ensure compliance in relation with their job codes.
Streamlined the IT onboarding process by creating checklists and overhauling recruiter communications with a strong emphasis on access management.
Mentored help desk on corrective actions to enhance workplace security and reduce customer incapability.
Collaborated with software integration specialists to support migration from Exchange to Office 365.

Satellite Communications Technician06/2011 to 06/2016
Company Name – City, State

Developed local area networks, active directory environments, and WSUS deployments for laptop packages supporting emergency dispatch centers.
Installed Cisco VoIP phones supporting FEMA and first responders during disasters.
Employed orbiting communication satellite, line-of-sight, and tropospheric scatter techniques to provide data services to thousands of DoD users worldwide.
Operated anti-jam equipment and techniques to neutralize effects of communication jamming.
Constructed network topologies used to deploy mass communication infrastructures affecting both ground and air users.

Helpdesk Administrator Level 2 Technician03/2013 to 10/2014
Company Name – City, State

Actively supported the enterprise-wide migration of email and networking capabilities from locally to globally managed for all users at USAF bases.
Maintained accounts through Active Directory, which includes additions to security groups, organizational accounts, and distribution lists, along with remote software installations for users.
Network Security
• Implemented cyber compliance orders to support confidential operations, disable Active Directory accounts posing a network security risk, and to eliminate hacking ability.
• Logged and tracked breaches of personally identifiable information (PII).
• Remotely supported anti-virus and malware investigation tools.
• Implemented incident sensor metrics to determine trending network vulnerabilities and issues.
• Reviewed workstations to ensure proxy settings were within network compliance.
Problem Resolution
• Served as advocate for end users, performing tests in over 4,200 incident management requests.
• Supported USAF end users with laptop and desktop issues using Bomgar and remote administration privileges in Windows XP, Vista, and 7 environments.
Quality Control
• Provided enterprise-wide email guidance concerning migration conflicts affecting thousands of Air Force and DoD users.

Certifications

CompTIA Security+ CE Certification
Microsoft Certified Technology Associate (MTA): Windows Server Administration
Microsoft Certified Technology Associate (MTA): Security Fundamentals
Microsoft Certified Professional (MCPS)
Microsoft Certified Solutions Associate (MCSA): Windows 7
Microsoft Certified Solutions Associate (MCSA): Windows 8.1
Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration
Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician on Windows 7

Core Competencies

Role Based Access Control
Identity as a Service (IDaaS)
Risk Management
Problem Identification/Analysis
Highly organized, detail oriented, accustomed to multi-tasking

Education

Associate of Applied Science: Electronics And Telecommunications2017Community College Of The Air Force- City, State

Resume Overview

School Attended

Community College Of The Air Force

Job Titles Held:

Identity and Access Management Engineer
Field Client Support Services Analyst
Satellite Communications Technician
Helpdesk Administrator Level 2 Technician

Degrees

Associate of Applied Science : Electronics And Telecommunications 2017

Identity and Access Management Engineer Resume Example

Resume Score: 80%

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