identity and access management engineer resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Proactive, demonstrated, and innovative Identity Access Manager, seeking a challenging position in an organization to make use of automation and process improvement expertise to enhance productivity in the workplace.

  • User Lifecycle Management
  • Okta
  • Role Based Access Control (RBAC)
  • Process Improvement and Automation
  • Azure Active Directory/Azure SSO
  • Windows PowerShell
  • Active Directory Audit Reporting
  • Forefront/Microsoft Identity Manager (FIM/MIM)
  • Active Directory Automation
  • Thycotic (PAM solution)
  • Governance and Compliance
  • ServiceNow Azure AD Spoke
  • Active Directory SOC Response
  • Python, Java, JavaScript
Work History
Manager Information Security - Identity Management, 05/2021 - Current
Adp Troy, ,
  • Facilitates relationship with external managed service provider to provide I&AM services to 15,000 users.
  • Ensures timely response for over 24,000 I&AM requests each year across the enterprise.
  • Supervises managed service provider's I&AM team and keeps track of their budget totaling $300,000 per year.
  • Partners with HR and IT Finance to hire and train new IAM engineers.
  • Coordinated with IAM Engineers to implement Thycotic (PAM solution) across the enterprise.
  • Sits on Architecture Review Board to consult I&AM best practices for new enterprise applications and approves/denies new purchases based on level of risk.
  • Architects user provisioning/deprovisioning and role based access control across the enterprise for applications with and without SSO, and for applications with both legacy and modern authentication mechanisms.
  • Partners with ServiceNow developers to automate service catalog items with Active Directory and to improve process workflows.
  • Oversees internal user access request system and reviews approvals for multiple enterprise applications.
Identity and Access Management Engineer, 05/2017 - 05/2021
Globecomm Systems Inc. Gaithersburg, ,
  • Completed two HRIS migrations with Okta, moving from FIM to Okta with legacy Ceridian (SQL) and again from Ceridian to UKGPro (UltiPro).
  • Integrated single sign-on (SSO) for new enterprise applications via LDAP, ADFS, Azure, or Okta.
  • Monitored Okta org daily to remediate identity issues and to maintain attribute mappings from UKGPro to Active Directory.
  • Administrated Active Directory Federation Services (ADFS) to include creation, maintenance, and troubleshooting of relying party trusts.
  • Audited Active Directory for potential security risks while partnering with regulatory compliance and external auditors.
  • Aligned with stakeholders to implement role-based access solutions for enterprise applications.
  • Completed new Azure Active Directory single sign-on (SSO) configurations, troubleshoot Azure AD Sync connector, and managed Azure Federated SSO connections.
  • Demonstrated overall responsibility over Active Directory to include user accounts, troubleshooting, modifications, permissions, OU structure, and sites and services.
Field Client Support Services Analyst, 09/2014 - 05/2017
Dell Inc. In Support Of Surgical Care Affiliates/OptumCare City, ,
  • Oversaw all user access requests submitted within the domain to ensure end user satisfaction while maintaining the principle of least privilege.
  • Audited user account discrepancies within AD, FIM, and Office 365 alongside the Information Security Manager, HIPAA Risk Officer, and Identity Access Management team.
  • Educated the help desk and end users with best practices concerning viruses, phishing and social engineering.
  • Regulated AD accounts and their administrative permissions within the domain using PowerShell or ManageEngine ADManager.
  • Executed emergency terminations, asset recovery, data retrieval and remote data wipes when deemed necessary by IT compliance or legal departments.
  • Designed PowerShell scripts to resolve AD/Office 365 issues and processes all new accounts through scripts to fix common problems.
  • Overhauled hundreds of Identity Management audit problems by comparing revenue cycle reporting with payroll teammate rosters to determine discrepancies between AD and the HR databases.
  • Standardized new hires and their security permissions within the domain to ensure compliance in relation with their job codes.
  • Streamlined the IT onboarding process by creating checklists and overhauling recruiter communications with a strong emphasis on access management.
Satellite Communications Technician, 05/2011 - 05/2016
Alabama Air National Guard City, STATE,
  • Developed local area networks, active directory environments, and WSUS deployments for laptop packages supporting emergency dispatch centers.
  • Employed orbiting communication satellite, line-of-sight, and tropospheric scatter techniques to provide data services to thousands of DoD users worldwide..
  • Constructed network topologies used to deploy mass communication infrastructures affecting both ground and air users.
Helpdesk Administrator Level 2 Technician, 02/2013 - 09/2014
COLSA Corporation City, STATE,
  • Maintained accounts through Active Directory, which includes additions to security groups, organizational accounts, and distribution lists, along with remote software installations for users.
  • Network Security
    • Implemented cyber compliance orders to support confidential operations, disable Active Directory accounts posing a network security risk, and to eliminate hacking ability.
    • Logged and tracked breaches of personally identifiable information (PII).
    • Remotely supported anti-virus and malware investigation tools.
  • Problem Resolution
    • Served as advocate for end users, performing tests in over 4,200 incident management requests.
  • Okta Certified Professional
  • CompTIA Security+ CE Certification
  • Microsoft Certified Technology Associate (MTA): Windows Server Administration
  • Microsoft Certified Technology Associate (MTA): Security Fundamentals
  • Microsoft Certified Professional (MCPS)
  • Microsoft Certified Solutions Associate (MCSA): Windows 7
  • Microsoft Certified Solutions Associate (MCSA): Windows 8.1
  • Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration
  • Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician on Windows 7
Associate of Applied Science: Electronic Systems Technology, Expected in 07/2022
Community College of The Air Force - Montgomery, AL
Status -

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Resume Overview

School Attended

  • Community College of The Air Force

Job Titles Held:

  • Manager Information Security - Identity Management
  • Identity and Access Management Engineer
  • Field Client Support Services Analyst
  • Satellite Communications Technician
  • Helpdesk Administrator Level 2 Technician


  • Associate of Applied Science

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