Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary


Experienced Analyst committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Veteran systems architect with expertise in coding, application design, defined architectures and successful project leadership. System analyst specializing in object-oriented analysis and design.
  • Database design
  • Excellent problem-solving abilities
  • Windows and Linux
  • Data privacy applications
  • Network maintenance
  • System upgrades
  • System backups
  • Data backup and retrieval
  • Product templates
  • Technical specifications creation
  • Network upgrades
  • Remote access technology
  • Excellent communication skills
  • QA tools
  • Enterprise technologies
  • Coding and modularization
  • Excellent diagnostic skills
  • Nevada Licensed Gaming Worker
  • Cage operations
  • Federal gaming laws knowledge
  • Cage management
  • Casino accounting
  • Player rewards programs
  • Hotel operations
  • Event planning and execution
  • Fluent in Spanish
  • Financial analysis
  • Security and Risk Management training
  • Data analysis
  • Requirements gathering
  • Mitigation plan development
  • Systems Development Life Cycle (SDLC)
Work History
07/2012 to Current Identity & Access Management Level II Asrc Federal Holding Company | Seaside, CA,
  • IT Security-Identity & Access Management Provision and de-provision user and group accounts on Gaming and Non-Gaming Change applications.
  • Daily reporting of assigned Security Administration team members productivity.
  • Provision user and group accounts within Microsoft Active Directory and AS/400 environments.
  • Support customer projects, performing assigned tasks while working on a defined deadlines.
  • Assist with periodic access reviews of user account access.
  • Add and create menu options to ACSC menus.
  • Generate daily reports to higher level management groups for Audits, Reviews and Authorizations.
  • Create SOP's for application security access for ACSC and Ticketmaster.
  • Manage a staff to perform a QAR for each Quarter.
  • Delegate staff to perform.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
  • Consistently met deadlines and requirements for all production work orders.
08/2008 to 2012 Quality Assurance Software Analyst Hcl Technologies Ltd. | Atoka, OK,
  • The ultimate goal of the quality assurance analyst on ensuring that the system or project remains useful and provides the intended services.
  • Quality assurance analysts track processes and activities and attempt to preemptively identify issues.
  • They perform research to determine whether incidents occur due to system or user issues.
  • They file system issues with the IT area via incident reports or incident tickets and track them in an incident database; they devise new processes and recommended them to management for user issues.
  • Within the software development and website maintenance, Analysts fill a very important role within the QA department.
  • They work with test plans using company's formats and templates to improve the final product.
05/2006 to 2007 QA System Analyst Accounting And Consulting Group, Llp | Miramar Beach, FL,
  • Assisted MGM Corp, publicly traded companies, gaming and regulatory clients identify and mitigate risks of Direct and indirect loss, Brand Damage, Security Breaches, Political embarrassment and regulatory penalties that may result from the use of information technology.
  • Schedule meetings and run daily pre-audits, such as documenting release notes, creating test scripts, and training MGM Staff on the software for the following programs OPRA, Audience View, LMS for Mandalay Bay and Excalibur, Timelox, and MGM Corps ICOPS.
05/2006 to 05/2006 Computer Engineer Hca | Tomball, TX,
  • In a Help Desk environment, support of all Mandalay Bay Department with its computers, networking, setups of PC, setting up network printers and installation of its department software.
  • Carrying equipment and testing network jacks for Hot or Cold spots.
  • Configuring CMS settings, and created Epiphany Tickets for Mandalay Bay Network Engineering Department.
01/2006 to 05/2006 Contractor Ust Global | Framingham, MA,
  • Freelance Computer Repair, Creating and maintaining websites for Real Estate Agents.
  • Take phone calls for foreclosures, and create documents for the Real Estate agent for their clients.
  • Coordinated with systems partners to finalize designs and confirm requirements.
09/2005 to 01/2006 Implementation Specialist Micros System Inc | City, STATE,
  • Documentation, including preparation of training outlines, of customer specific databases and report packages, based on customer specifications and established standards.
  • Analyze centrally developed Customer Specific database, reports, documentation, and related applications Modify computer database, and related reports and documentation as required to further prepare and ready the Customer's system for installation.
  • Consult with Customers to determine and review hardware, software, or system functional specifications and obtain initial Customer sign-offs prior to system installation.
  • Conduct End-User staff and/or management training which includes staging and set up/breakdown of equipment, to ensure a smooth installation process and minimize post-installation support requirements.
  • Provide "live" support coverage at Customer sites on and after the system "live" date as budgeted and required by the Customer to ensure a smooth transition to their new system and minimize post-installation support requirement.
09/2004 to 09/2005 Discrepancy Analyst HCA Services | City, STATE,
  • Responsible for logging all discrepancies and correcting non-payment related discrepancies.
  • Account include all Sunrise, Mt View, and Southern Hill for the following Payers.
  • HSPC, Sierra, MCC, and First Health.
  • Creating a SOX underpayment procedure program, and train staff.
07/2003 to 07/2004 Database Supervisor Jerry's Nugget Casino | City, STATE,
  • Responsible for developing database for Marketing using Crystal Reports.
  • Maintaining and Updating CDS Gaming software, and training staff how to use the programs.
  • Run Mail distributing software for marketing team.
  • Managing daily data from SLOTS, PIT, KENO, and BINGO Using an SQL database to create reports, and raw data.
09/1999 to 07/2003 Project Manager BFD Productions | City, STATE,
  • Coordination of scheduling strategies for data network installations.
  • AT&T digital and channel service units.
  • Manage and produce Interactive Voice Response system programs for 800/900 clients.
  • Programming IVR in a UNIX system.
  • Create Flowcharts in Visio for schematic purposes.
Expected in 1998 Associate of Science | Computer Electronics/Science High Technical Institute, Phoenix, AZ GPA:
Learn the basic IBM DOS commands
Learn electronic power systems
Create motherboards and AM radios
Expected in PCI Awareness Certification * CRM Administration and Support Certification * CISSP Certification | , , GPA:
PCI Awareness Certification
CRM Administration and Support Certification
CISSP Certification (on-going)

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School Attended

  • High Technical Institute

Job Titles Held:

  • Identity & Access Management Level II
  • Quality Assurance Software Analyst
  • QA System Analyst
  • Computer Engineer
  • Contractor
  • Implementation Specialist
  • Discrepancy Analyst
  • Database Supervisor
  • Project Manager


  • Associate of Science
  • PCI Awareness Certification * CRM Administration and Support Certification * CISSP Certification

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