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ICWA Case Manager Resume Example

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ICWA CASE MANAGER
Summary

I am an experienced experienced, sophisticated, dedicated, cheerful, and enthusiastic Food Server with an exceptional work ethic. I have consistently exceeded expectations and ensured phenomenal customer services in a high volume, exciting, yet elegant settings. Ensured efficient and timely service in a professional demeanor while upselling food and wine to enhance dining experiences. Created and maintained numerous guest relations for continued business for myself and the company. I am trained in a fine dining setting with knowledge of wine, spirits, and contemporary American steakhouse cuisine. I am outgoing with a genuine spirit who loves creating memorable guest experiences looking to bring all I have to offer to another great restaurant.

Skills
  • Wine pairing
  • Memorizing the menu
  • Memorizing
  • Weekly/daily specials
  • Upselling food and
  • Wine
  • Using POS system
  • Proper wine service
  • Using OpenTable system
  • Correctly receive and enter orders without use notepad
  • Safe food handling
  • Check payment processing
  • Relationship management
  • Effective customer upselling
  • Dining customer service
Experience
Indian Health Council, Inc.| Valley Center, CAICWA Case Manager02/2016 - Current
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Coordinated resources from diverse providers for intervention plans.
  • Managed all logistics for abuse and neglect cases from start to finish.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
Decoy Dockside | San Marcos, CAFood Server07/2018 - 10/2019
  • Set up tables and counters to prepare dining and serving areas.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Provided exceptional service to 25-100 customers per day at Fine Dining establishment.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to a Supervisor immediately.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
Valley View Casino & Hotel | Valley Center, CAFood Server10/2010 - 07/2016
  • Inventoried food supplies to determine needs and replenish stations.
  • Set up tables and counters to prepare dining and serving areas.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Provided exceptional service to 20-50 customers per day at Fine Dining establishment.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Education and Training
California State University San Marcos | San MarcosBachelor of Arts in Psychology05/2016

CSU San Marcos Dean's List

California State University San Marcos | San MarcosMaster of Arts in Social WorkExpected in 05/2022
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Resume Overview

Companies Worked For:

  • Indian Health Council, Inc.
  • Decoy Dockside
  • Valley View Casino & Hotel

School Attended

  • California State University San Marcos

Job Titles Held:

  • ICWA Case Manager
  • Food Server

Degrees

  • Bachelor of Arts in Psychology
    Master of Arts in Social Work

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