I am a dedicated student with outstanding performance in goal achievement, accuracy and teamwork. Along with that, I have great communication skills backed by positive attitude and willingness to work hard.
Education
University of South FloridaTampa, Fl, Expected in 05/2024 – –Bachelor of Science :Marine Biology - GPA:
Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
Monitored amounts of each ice cream flavor and replaced when depleted.
Provided details on seasonal flavor availability, ice cream source, allergens and specials.
Helped patrons decide which flavor to choose according to preferences and tastes.
Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Carried out cash and card transactions quickly and thoughtfully.
Observed health code regulations and internal policies for cleaning and sanitizing.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
Processed sales transactions for cash, debit and credit purchases.
Operated cash register, taking payments and issuing customer receipts.
Notified supervisor and peers of low product inventory and customer complaints.
Maintained cleanliness and organization in establishment.
Offered samples of new ice cream flavors to customers.
Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Kept work area tidy and sanitary, promptly addressing spills and other messes.
Maintained menu knowledge to provide recommendations and answers to customer questions.
Texas Tony's Rib House - Hostess and Food Runner City, STATE, 12/2019 - 03/2020
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Supervised server balance and monitored table turnover to accurately seat customers.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Conducted dining room and server checks to assess readiness for expected customer loads.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Informed servers of newly seated parties for speedy service.
Answered customer questions about hours, seating and menu information.
Checked and restocked server areas and organized and got change for front counter.
Monitored seating area and checked restrooms regularly to keep spotless.
Collected information from arriving customers to seat groups or place them on waitlist.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Jerseys Sports Bar & Grille - Hostess, Food Runner and Busser City, STATE, 04/2019 - 12/2019
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Informed servers of newly seated parties for speedy service.
Assessed large restaurant and lounge according to state and federal cleanliness standards.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Recorded available tables after seating each party using specialized seating software.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Conducted dining room and server checks to assess readiness for expected customer loads.
Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
Worked well in diverse team settings by partnering with others to complete tasks.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Monitored seating area and checked restrooms regularly to keep spotless.
Trained new staff in bussing and cleaning procedures.
Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Additional Information
I am a full time college student who is also a member of the Alpha Delta Pi sorority. That being said, I am available to work on Wednesdays and Fridays at any time and Tuesdays and Thursdays anytime after 3:15. I do need to be able to have flexibility in regards to obligations to my school career.
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