Pleasant worker bringing energetic attitude and proven history of offering excellent customer service. Skilled in maintaining knowledge of rotating options and communicating with customers to promote products. I am very neat and clean. Eager to bring value to your company.
Skills
Sales transactions
Food preparation safety
Nutritional information knowledge
Cleanliness standards
Menu memorization
Brand promotion
Communication skills
Cash register operation
Order delivery practices
Stocking and replenishing
Cash Handling
Food portioning
Ingredient inspection
Inventory organization
Cleaning and organization
Chemical cleaners
Bloodborne Pathogen training
Work orders
HAZMAT knowledge
Business Operations
Team Management
Team Building
First Aid/CPR
Customer Service
Efficient customer service expert
Education
Lin-Wood Public SchoolLincoln, NHExpected in ā āHigh School Diploma: - GPA:
Empire Beauty School Laconia, NH, Expected in 08/2020 ā āCosmetology License :Cosmetology Education - GPA:
Work History
Towne Park Ltd. - Ice Cream Scooper Tampa, FL, 05/2019 - Current
Accurately processed sales transactions, including cash, debit and credit.
Upsold specialty items, including waffle cones and soft pretzels to boost customer purchases.
Maintained cleanliness and organization in all areas of establishment, including supply room, prep station and restrooms.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Greeted customers and provided details on menu items, including seasonal flavors, ice cream, allergens and specials.
Offered samples of new ice cream flavors to customers.
Introduced new menu items, sundae toppings and cone varieties to encourage upsells and add-on purchases.
Reconciled all receipt totals, cash and credit payments to address any shortages.
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Trained team members to prepare icecream and other items according to instructions.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Provided product information and menu item explanation in consideration of dietary restrictions.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Cleaned food preparation areas, tools and equipment.
Assisted guests, including offering personable greetings and taking orders.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed team communications and information for staff meetings.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Supervised restocking of toppings bar
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
Quality Custom Distribution - Janitor Schertz, TX, 06/2015 - 10/2017
Followed labor laws and company regulations regarding employees' attendance and disciplinary actions.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors with sanitizing products to alleviate germs.
Trained junior maintenance professionals on correct repair and cleaning procedures.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Promoted building security by locking doors and checking electrical appliances for safety hazards.
Sanitized, cleaned and scrubbed restroom fixtures and surfaces in detail.
Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
Cleaned offices and common areas, emptied trash and restocked supplies in restrooms.
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