Ibm Datacap Support Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
DevOps support engineer with over seventeen years experience supporting large-scale software systems. Strong technical background in application support, system administration and QA testing with excellent project management skills.
Skill Areas
  • Windows OS, UNIX and Linux.
  • IBM DB2, Microsoft SQL and ORACLE.
  • IBM Websphere, Microsoft IIS and Oracle Weblogic.
  • IBM Hybrid Cloud, Box and Amazon Web Services.
  • Slack and JIRA.
  • SSH, VMWare, VirtualBox
  • Wireshark, Microsoft Visual Studio, Eclipse, Sublime Text  and Atom.
  • Git/GitHub.
  • IBM DataCap  v8.x and v9.x.
  • IBM Data Studio and SDK.
IBM Datacap Support, 09/2011 to 03/2017
Precisely , ,
Providing IBM Datacap cloud SaaS support. Performing QA testing on new patches, update fixes and new product releases. Setting up virtual environments for rapid development and testing. Writing knowledge base articles.
IBM FileNet Support Engineer, 01/2007 to 08/2016
, ,
Performing root cause analysis of production impacting issues working closely with Software Engineers, Product Managers, and  Business Clients in an Agile team environment. Managing multiple projects concurrently.
Senior Support Engineer, 09/2004 to 12/2006
NA , ,
Managing multiple projects concurrently. Providing analysis for planned projects and initiatives. Installing and configuring various monitoring software agents. Managing servers on multiple platforms: UNIX, AIX, Solaris, Linux, NT, and W2K Performing day-to-day operational support for enterprise systems.
Bachelor of Arts: , Expected in 1998
City University - Seattle, WA
MBA: , Expected in 2008
National University - Costa Mesa, CA
: Certificate, Expected in
- ,

IBM Certified Deployment Professional

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Resume Overview

School Attended
  • City University
  • National University
Job Titles Held:
  • IBM Datacap Support
  • IBM FileNet Support Engineer
  • Senior Support Engineer
  • Bachelor of Arts
  • MBA