Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated professional with over 13 years experience in sales and information technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Daily living support
  • Spreadsheet development
  • System maintenance and repair
  • Complaint resolution
  • Order Fulfillment
  • Administrative support
  • Receiving support
  • Shipping procedures understanding
  • Warehousing functions
  • Software updates
  • Equipment setup
  • MS Office
  • AS400/MC 3200 handheld units/iPads/OptiCon equipment
  • Shipment planning
  • Basic clerical knowledge
  • Teaching
  • Performance improvement
  • Troubleshooting
  • Presentation design
  • Scheduling
  • Report preparation
  • Inbound and Outbound Calling
  • Professional telephone demeanor
  • Strategic sales knowledge
  • Staff education and training
  • Technical Support
  • Systems administration
  • Customer service
  • Problem resolution
  • Shipping and receiving
  • First Aid/CPR
  • Student Progress Reporting
  • Lesson Planning
  • Early Childhood Education
Work History
I.T Support , 07/2009 - 07/2020
Dixon Valve Landisville, PA,
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Prepared daily sales and profit reports to assist business leaders with key decision making and strategic operational planning.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Addressed all questions and concerns from end users regarding HOSS program.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Worked with AS400 and Windows operating systems.
  • Handled service requests, including initial troubleshooting and escalation.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Provided on-call support for critical ordering issues related to HOSS and website.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as HOSS and website.
  • Trained users on how to properly operate equipment and software programs.
Customer Service Representative, 01/2007 - 07/2009
Kindercare Chapel Hill, NC,
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Recommended available ordering methods to customers, thoroughly explaining details.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Prepared invoices, reports, financial statements and other documents using AS400 and MIcrosoft Office.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Preschool Teacher, 07/2005 - 01/2007
Grace Lutheran Church City, STATE,
  • Promoted sensory development by providing access to different textures.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Taught average of 13 children per school year.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Used classroom observations to create written assessments of student performance.
Education
Associate of Applied Science: Business, Expected in 08/2021
-
University of Pheonix - Arizona,
GPA:

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Resume Overview

School Attended

  • University of Pheonix

Job Titles Held:

  • I.T Support
  • Customer Service Representative
  • Preschool Teacher

Degrees

  • Associate of Applied Science

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