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Hybrid Case Manager Resume Example

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HYBRID CASE MANAGER
Professional Summary

Coordinated delivery of optimal patient care to diverse patients through effective monitoring and treatment organization. Skillfully conduct assessments, update client documentation and complete ongoing case reviews to strengthen support. Well-versed in enforcing strict controls to quickly identify and resolve concerns. Caring and skilled Hybrid Case Manager passionate about positively impacting programs and helping participants by providing expert support. Familiar with needs of client and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Caring and skilled Hybrid Case Manager passionate about positively impacting programs and helping participants by providing expert support. Familiar with Mental Health and Addiction and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

Skills
  • Needs assessment
  • Staff Management
  • Trauma recovery
  • Strategic Planning
  • Patient-focused care
  • Companionship and emotional support
  • Adaptability
  • Cultural awareness
  • Appointment management
  • Compassionate
Work History
Hybrid Case Manager10/2020 to Current
Acenda – Cape May Court House, NJ
  • Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Managed support services and fostered communication among social workers, therapists, Clinical staff and patients.
  • Adhered to established rules, ethical standards and codes of professional conduct conducive to positive atmosphere.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Helped social workers build, coordinate and lead programs supporting individuals with [Type] and [Type] concerns.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Program Assistant06/2019 to 04/2020
Active Day Senior Care Inc. – Cape May Court House, NJ
  • Analyzed program information to present innovative solutions to program supervisors.
  • Seamlessly interacted with activity director to plan and complete special projects for clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Encouraged full participation in activities from all attendees, which helped drive excitement.
  • Identified appropriate films and documentaries to be shown at active day.
  • Planned and implemented activity programs, special events and outings for residents to improve cognitive functions and emotional and mental health.
  • Reported hazardous conditions to supervisor or nurse to maximize safety and well-being of residents.
  • Transported residents on outings to facilitate community activity initiatives.
  • Explained rules for games so all parties understood how to take part in entertainment.
  • Supervised activities and events, including outings when director was unavailable or absent.
  • Assisted resident with maintaining personal hygiene and grooming to optimize dignity and self-esteem.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Group Home Manager04/2005 to 01/2008
Caring Inc. – Pleasantville, NJ
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Scheduled physician and other appointments for residents, providing transportation to each visit.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
  • Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Protected clients' monies and property, including tracking spending and reconciling accounts.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating efficient schedules and team workflows.
  • Created all staff work schedules so each shift had appropriate number of employees for coverage.
  • Offered learning opportunities to help residents develop important life skills.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
  • Assisted residents at 7-person facility with basic hygiene and healthcare needs, including dressing and showering.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
Cottage Training Technician10/1992 to 01/2005
Woodbine Development Corporation – Woodbine, NJ
  • Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.
  • Assisted program participants with achieving career and learning goals.
  • Performed instructional services for patients vocational and occupational subjects.
  • Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School Diploma06/1989Lower Cape May Regional High School- Cape May, NJ
Certifications
  • CPR and First Aide Instructor- 1992-2009
  • Cottage Training Technician - 1992-2005
  • Management Certification Course-2007 Training
  • Certified Peer Recovery Specialist - 2020
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Resume Overview

Companies Worked For:

  • Acenda
  • Active Day Senior Care Inc.
  • Caring Inc.
  • Woodbine Development Corporation

School Attended

  • Lower Cape May Regional High School

Job Titles Held:

  • Hybrid Case Manager
  • Program Assistant
  • Group Home Manager
  • Cottage Training Technician

Degrees

  • High School Diploma 06/1989

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