Professional Service Manager bringing more than 20 years in both commercial and residential settings. Hardworking, self-motivated and dependable.
Project planning and development
Quality assurance and control
Customer relations specialist
Purchasing and procurement
HVAC Service Manager/ Project managerStokes Mechanical - Lake Worth, FL01/2007 - 02/2013
Managed all aspects of HVAC Service department, (3) technicians (1) apprentice.
Creation and delegation of weekly schedule/ tech assignments.
Reviewed work tickets and equipment maintenance reports .
Maintained customer satisfaction and long term relationships.
Ensured consistency of service and problem resolution.
Procured parts and materials.
Managed, estimated, and proposed service contracts.
Performed bids from repairs to major retrofits.
Project Managed countless equipment retrofit projects as well as new construction projects.
Resolve technical problems that technicians would encounter in the field.
Trained technicians and apprentices on job site safety.
Coached Technicians on increasing sales and productivity.
Responsible for recruitment, retention, discipline, and performance of technicians.
Set and maintained safety performance standards and enforced company rules/ policies/ image.
Insured fleet vehicles were stocked, clean, and schedualed for necessary repairs.
Worked closely with general contractors and customers to insure customer needs and schedules were kept.
SERVICE TECH / SUPERINTENDANTW.R. NASH Construction - Miami, FL01/2004 - 01/2007
Service, Troubleshot and commissioned all types of HVAC equipment in addition to medical gas systems and alarm panels.
Coordinated different trades on several job sites to ensure that start up met specified times.
Scheduled personnel and for special projects including after hour shutdowns.
Managed paperwork and payroll of personnel.
Supervised mechanical renovations and special projects.
Conducted safety meetings on my job sites.
Assisted with technical problems on job sites.
Conducted performance reviews.
Service TechB&I Mechanical - Fort Myers, FL01/2000 - 01/2003
Industrial/commercial service responsibilities including, start up and service of pumps, Variable frequency drives, Chillers, Cooling Towers, Boilers, DX systems, chillers, and Thermal storage systems.
Performed new equipment start up and provided documentation.
Service TechStatewide Conditioning S - Amboy, NJ01/1996 - 01/2000
Performed service and maintenance on all types of commercial HVAC equipment including boilers, chillers, package units, pumps, cooling towers, Ice machines, Walk in freezers and coolers, also worked with Trane BAS systems.