Controls Technician skilled with troubleshooting and repair of DDC control systems. Expert skills using Carrier BACnet and CCN software to repair electrical and sensor equipment HVAC systems. Versed in use and understanding of blueprints and schematics for installation and repair.
Experienced Controls Technician with over 10 years of experience in the HVAC industry. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Specialized Testing Equipment
Technician Assistance
Hardware and Software Integration
Functional Specifications Compliance
Electrical Prototype Modification
Equipment Operator Training
Equipment and Component Selection
Cost and Material Calculation
Operation Monitoring
Programmable Logic Controllers
Problem Diagnostics
Parts Procurement
Work History
12/2010 to 03/2022
HVAC Controls TechnicianJohnson Controls, Inc. – Philadelphia, PA,
Verified site locations followed safety policies and minimized risk of worker injury.
Interpreted and modified blueprints and schematics.
Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
Inspected systems, diagnosed problems and developed optimal solutions.
Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
Educated equipment operators on proper use of equipment.
Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.
Identified and resolved equipment malfunctions working with manufacturers or field representatives as necessary to procure replacement parts.
Selected electronics equipment, components or systems to meet functional specifications.
Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
Completed custom automation equipment design to customers' specifications using AutoCad.
Developed and implemented effective DDC and BACnet technology knowledgeable by taking part in regular training and classes.
12/2000 to 12/2010
Service ManagerMile One Automotive – Washington, MN,
Met with customers to discuss service needs and develop effective and practical solutions.
Developed written plans and obtained customer consent to proceed.
Managed efficient teams of up to 12 employees.
Contributed to development, implementation and execution of maintenance programs.
Provided additional control tech support for residential and commercial service technicians. Researched solutions and difficult parts procurement.
Guided techs on automotive repair, tool usage and equipment operation.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Hired and trained new service technicians workers to improve efficiency of department and cultivate productive work atmosphere.
06/1990 to 12/2000
Outside Sales RepresentativeMcgrath Rentcorp – Dixon, CA,
Established new accounts through cold calling and personal visits to potential customers.
Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Prospected continuously for new potential customers and maintained robust conversion rate.
Worked independently with minimal supervision.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Met or exceeded sales, customer service and loyalty program standards.
Developed new business relationships and maintained existing through regular communications and effective account management.
Met existing customers to review current services and expand sales opportunities.
Acquired and applied wide range of tool and supply knowledge to create effective dialogue with customers.
Attended monthly sales meetings and quarterly sales trainings.
Informed customers of promotions to increase sales productivity and volume.
Monitored service after sale and implemented quick and effective problem resolutions.
Education
Expected in to to
Associate of Applied Science: Biomedical Engineering Technologies Schoolcraft College - Livonia, MI GPA:
Expected in to to
Bachelor of Science: Electrical/Electronic Engineering Technology Wayne State University - Detroit, MI GPA:
Expected in to to
: City of Detroit 3rd Class Refrigeration License IUOE Local 547 - Detroit, MI, GPA:
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