Human Services Assistant resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Summary
I am a dedicated and energetic public service leader with seven and a half years of demonstrated success managing and supporting missions of both nonprofit and state government public service programs. I have demonstrated leadership through the development of organizational programming utilized for agency instruction and grant fulfillment. I have a proven track record of directing and facilitating organizational and community programs. I have experience in strategic planning, program and policy: development, implementation, and evaluation. I have experience in grant writing and fundraising, as well as collaboration with local, regional, and state agencies. I am proficient in multiple software and database systems including all Microsoft systems specializing in Excel used for budgeting and statistical analysis.
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Professional Experience
Human Services Assistant, 01/2012 - Present
State Of Kansas Lawrence, KS,
  • Provide comprehensive administrative support for Protection and Prevention Services Unit Act as point of entry for all Douglas County child abuse and neglect investigations Maintain unit database, process all unit filing, process all unit financial payments Responsible for collecting, maintaining, and distributing caseload statistics for the entire Kansas City Region Member of statewide Recruitment and Retention Charter Team focusing on creating a strategic initiative aimed at developing a comprehensive human resource management plan to address the shortage and high turnover of social workers in the state of Kansas Responsible for facilitating a collaboration between the Department for Children and Families and School of Public Administration and Affairs at the University of Kansas to develop a strategic leadership initiative for the Recruitment and Retention Charter Team resulting in professional deliverables to the Department.
The Willow Domestic Violence Center City, STATE,
  • Children's Program: Directed all aspects of the emergency shelter Children's Program, developed programing, facilitated support groups, developed program curriculums, and conducted organizational meetings to ensure quality agency services Collaborated with community children's services providers to enhance community service delivery Recruited, trained and supervised interns, volunteers, art therapists, and staff working with women and children Demonstrated solid written communication skills while developing curriculums to support group modules and grant proposals Leadership: Increased participation 150% and funding by 400% through utilization of solid project management skills while managing large-scale operations for staff, volunteers, marketing, fundraising, and logistics for Take Back the Night an annual community event aimed at raising DV/SA awareness Provided process learning style leadership to all new staff, interns, and volunteers Advocacy: Provided over 3,600 hours of peer counseling, safety planning, case management, hotline services, court advocacy and other supportive services to over 600 victims of domestic violence in three counties Coordinated organizational lobbying campaigns, appointed staff members to consult with key legislators to provide information resulting in increased legislative outcomes for victims of domestic and sexual violence Agency Training & Protocol: Developed and facilitated a large variety on in-depth training presentations to volunteers, interns, staff and community organizations on multiple different aspects of gender based violence and victim services Revised and expanded protocols and policies for the agency to increase operational efficiency while ensuring the implementation of best practices Grant Writing & Statistics: Responsible for and assisting in researching, identifying, writing, managing, and collaborating private and foundational grants that aligned with the organization's mission and initiatives Assisted in the development and integration of curriculums and evaluation metrics for outputs and reporting to meet strict grant criteria resulting in secured funding from United Way, Victims of Crimes Act, Take Back the Night Foundation, Channing Bete, Family Violence Prevention Services Act, Lawrence Alcohol Tax Funds, A Window Between World's, Verizon Wireless HopeLine, and the Kansas Health Foundation.
Master of Public Administration: Nonprofit Management and Public Policy, Expected in 2014
University of Kansas - Lawrence, Kansas
Nonprofit Management and Public Policy Human Services Public Policy, Strategic Human Resource Management, Organizational Theory, Institutional Service Delivery Models *Publications: Collaborative metaphors in scholarship and practice: Examining the imagery that shapes meaning and action in Beyond Morgan's Metaphors Special Ed. (Under Review) *Inducted into Pi Alpha Alpha National Honors Society in Public Administration *Awarded Service Learning Certification
Bachelor of General Studies: Psychology and Women's Studies Business Administration and Anthropology, Expected in 2008
University of Kansas Lawrence - ,
Psychology and Women's Studies Business Administration and Anthropology Assisted in the creation of a doctoral program for the Women, Gender and Sexuality Studies Department Batterer's Intervention Program Facilitation Training Family Peace Initiative 2011 100+ Hours of Domestic Violence and Sexual Assault Advocacy Training The Willow Domestic Violence Center (Formerly WTCS
B.A.S: , Expected in
- ,
I.K. Training Governor's Office 2009 Comprehensive 40 hour intensive training focusing on working with victims of crime
Work History
, -
State of Kansas Department ,
Additional Information
  • COMMUNITY LEADERSHIP & AWARDS Harder-Harkins Public Service Graduate Leadership Scholarship 2013 University of Kansas School of Public Affairs and Administration Awarded for Leadership in Public Service and Outstanding Academic Achievement Women's Independent Scholarship Program Scholarship 2011 & 2012 Counselor, Advocate, and Support Staff Graduate Scholarship Awarded for outstanding achievement and activism in the domestic violence field American Men's Study Conference Kansas City 2011 Poster Presentation - Stop Suffering Toxic Masculinities: Breaking Silence, Ending Violence Gender & Communication University of Kansas Guest Lecturer 2009-present Male Feminism and Cultural Representations of Masculinity and Its Effects on Violence Against Women National Organization for Women Kansas City Chapter Meeting Guest Speaker 2011 It Is Not Just A She Thing: Men and Feminism Take Back the Night Invited to the First TBTN National Conference as an Honorary Guest Delegate New York, New York 2009 Chairman, Lawrence TBTN Steering Committee 2008 & 2009 Advisory Board Member 2007 Virginia's Purse Award University of Kansas Women's Studies Program 2007 & 2008 Awarded for outstanding achievements in community activism in feminism First and currently only male identified individual to ever receive this award University of Kansas Women's Studies Program Student Advisory Board Member 2006 to 2008 Women's Transitional Care Services Volunteer 2006 to 2007
administrative support, Alpha, art, Agency, case management, counseling, database, Delivery, DV, filing, financial, fundraising, Funds, Grant Writing, grants, grant proposals, Human Resource Management, Leadership, logistics, managing, marketing, meetings, Office, Window, Organizational, policies, presentations, project management, protocols, Publications, quality, Recruitment, reporting, researching, safety, Statistics, Strategic, Tax, written communication skills

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Resume Overview

School Attended

  • University of Kansas
  • University of Kansas Lawrence

Job Titles Held:


  • Master of Public Administration
  • Bachelor of General Studies
  • B.A.S

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