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Human Resources Assistant (OA), 0203, GS-05/01 Resume Example

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HUMAN RESOURCES ASSISTANT (OA), 0203, GS-05/01
Professional Summary

Enthusiastic employee who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Human Resources and Emergency Dispatching duties and responsibilities. Motivated to learn, grow and excel in the Criminal Justice field. Prior experience in a management position, ordering retail inventory, utilizing Microsoft Office and Excel Spreadsheets. I have the ability to efficiently multitask, summarize call reports, and prioritize responses with little to no Supervision.

Work History
Company Name - Human Resources Assistant (OA), 0203, GS-05/01City, State10/2019 - Current
  • Increased customer satisfaction by resolving Payroll related issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Ran bi-weekly Payroll reports and worked/compared the results to the timekeeping program
  • Researched and rectified timesheet leave errors between the timekeeping system and the National Finance Center
  • Suggested new methods to make Standard Operating Procedures easier to use for new hires
  • Successfully used the following programs: National Finance Center, WebTA, HRConnect, Work Logs, Separations Database, Work Assignments Log, Multiple Spreadsheets and Tracking Databases
Company Name - 911 Emergency DispatcherCity, State10/2010 - 10/2019
  • Read system maps and caller information, and documented all details in system.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Used CAD to track and maintain case incident numbers and logs, RMS to review case file information, LEADS/NCIC to run requested criminal histories and driver/vehicle queries
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
Company Name - Overnight ClerkCity, State01/2010 - 10/2010
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Greeted customers and directed to requested products.
  • Rang up customer purchases and carefully counted back currency and bills.
  • Prepared numerous deli type foods
  • Stocked merchandise from weekly deliveries
  • Cleaned and disinfected the food/drink machines, store floors, bathrooms and register areas
Company Name - Key HolderCity, State01/2008 - 01/2010
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Performed as integral staff member in streamlining opening and closing procedures.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maintained accurate knowledge of new products and services based on changing market trends.
  • Promoted up-selling of accessories including laces, scent balls and storage boxes to increase revenue and customer satisfaction.
  • Performed opening and closing procedures of mall-based store to secure products and employee safety.
  • Greeted and offered sales assistance to every customer upon entry into store.
  • Accurately handled cash, card and check transactions to balance computerized register.
  • Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
  • Assisted in product receiving, unpacking and stocking of store
Skills
  • Map Reading Skills
  • Information Intake
  • Police and fire procedures
  • Medical Emergency Response
  • Computer-Aided Dispatch (CAD)
  • Call Volume Analysis
  • Telecommunications
  • Operational improvement
  • Problem resolution
  • MS Office
  • Customer service
  • First Aid/CPR
  • Well Blow Out Safety Course certified
  • LEADS/NCIC/Redhawk Certified
  • Emergency Medical Dispatch Certified
  • Human resources background
Education
ITT Technical Institute - IndianapolisCity, StateAssociate of Applied Science: Criminal Justice
  • Coursework in Law Enforcement Reporting and Recording, Criminal Investigation, Criminology, Transportation Security, Policing Techniques: Interviewing and Interrogation and Criminalistics of Cyber Crime
  • Member of ITT Technical Honor Society
  • Awarded Highest Honors List, Spring 2011
Washington State Community CollegeCityTransfer Credits: Criminal Justice, Social Services, Corrections
  • Coursework in Crises Intervention, Criminal Law, Psychology, Forensics and Crime Scene Investigation, State and Local Government, Correctional Programs: Probation and Parole
  • Awarded Certificate of Merit- Dean's List, Spring 2010
Randy StackpoleCity

Lieutenant at the Washington County Sheriff's Office, 740-525-7452, randy.stackpole@wcso84.us

Tara MasseyCity

911 Dispatcher at Marietta Police Dept.

P/T 911 Dispatcher at Washington County Sheriff's Office

740-525-7063, tara.massey@wcso84.us

Nikolle DeanCity

Former Assistant Manager at the Shoe Dept

740-336-1270

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Resume Overview

School Attended

  • ITT Technical Institute - Indianapolis
  • Washington State Community College
  • Randy Stackpole
  • Tara Massey
  • Nikolle Dean

Job Titles Held:

  • Human Resources Assistant (OA), 0203, GS-05/01
  • 911 Emergency Dispatcher
  • Overnight Clerk
  • Key Holder

Degrees

  • Associate of Applied Science : Criminal Justice
    Transfer Credits : Criminal Justice, Social Services, Corrections

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