Driven professional with advancing human resources and administrative experience across multiple industries. Motivated leader committed to excellence, customer satisfaction, and bottom-line results. Employs systematic approaches to managing projects while developing productive working relationships across organizational levels. Recognized for delivering value through innovative problem-solving skills and providing high quality service.
New employee orientations
Compensation and benefits
Knowledgeable in all HR Systems
MS Office proficient
ADP Workforce Now
Human Resources Administrative Assistant, 08/2013 to Current Mutual Distributing Company – Raleigh, NC
Provide assistance to 650 + employees/managers in 7 different locations.
Perform diverse human resource duties/projects in the areas of worker's compensation, employee relation, payroll, compensation, market research and benefits.
Develops reports to help manage and measure HR functions within the business unit.
Highlights: Complete all projects assigned by management ahead of schedule resulting in additional responsibilities.
Process and code invoices maintain divisional organizational charts.
Import employee benefits information into ADP to process IRS reports.
Initiate background checks and report drug testing results for management.
Submit I-9s using E-Verify and enter new hire paperwork into ADP.
Manage 650+ employee performance evaluations and salary adjustments.
Help administer open enrollments/benefit administration for over 650 + employees.
Assist with correcting W-2 forms for 650+ employees.
Develop ways to help management with worker's compensation cases.
Collections Representative, 07/2012 to 08/2013 Time Warner Cable – Morrisville, NC
Negotiated payment on past due account while resolving client discrepancies.
Reduced delinquency while working in a fast paced goal oriented call center and providing excellent customer service.
Oversaw and aided the recruitment team with on-boarding, background checks, drug screening, and candidate travel/expense reporting.
Marketing Coordinator, 01/2010 to 01/2011 Affordable Care Kelly Services Staffing – Morrisville, NC
Assisted Marketing with creating reports, updating company contracts and accounts payable/invoices.
Early Voting Assistant, 01/2008 to 01/2009 Wake County Government – Cary, NC
Entered and scanned data into company database during busy voting season and worked the polls.
Administrative Officer, 01/2007 to 01/2008 North Carolina Central University – Durham, NC
Led the Law School's human resource functions including the hiring process, salary administration, student work aid program, and resolved payroll disputes.
Administrative Project Analyst, 01/2002 to 01/2007 City of Richmond Police Department Personnel/HR Department – Richmond, VA
Trained and provided guidance to managers on human resources/personnel matters.
Provided expertise in the areas of recruitment, interviewing, applicant assessment, on-boarding, HRIS, performance evaluations, salary administration, and reporting.
BS: Marketing, 1994 Virginia Commonwealth University - Richmond, VA Marketing
accounts payable, ADP, alpha, benefits, budgeting, budget, call center, charts, contracts, client, excellent customer service, database, fast, forms, government, hiring, HRIS, human resource, human resources, HR, Team leader, Law, legal, market research, Marketing, office, newspapers, organizational, payroll, personnel, quick, recruitment, reporting, research
AREA OF EXPERTISE RecruitmentBenefitsHRISCompliance ReportingPayroll TECHINICAL KNOWLEDGE MS OfficeADPPeople ClickPeople SoftNEOGOVCeridianE-Benefits Now Castle BranchQuestCorporate ScreeningE-VerifyHire Right AWARDS Chief's Citation Award "Outstanding Individual Performance" 7/2007 Unit Citation Award "Outstanding Team Performance" 12/2003